Windows 8 and 8.1 Forums


Windows 8 blue screen of death.... Help me please

  1. #1


    Posts : 8
    windows 8

    Windows 8 blue screen of death.... Help me please


    Hi i joined as a member about 2 minutes ago. And I hope someone can help me. my newish asus laptop is always crashing with a system service exception. the last time i had a pc was 3 years ago and it was BSOD all the time so i sold it for 1/2 price less than a year after. i swore i would never buy a pc again and switched to apple. however i was impressed by the look of windows 8 metro and have to say i like it. i bought laptop off ebay and within 2 days it was crashing and does it v.frequently now that i dont want my laptop. can anybody help to ascertain whether it is faulty hardware or software? i know nothing about dump files, where to find them or how to upload them to the site. i feel like throwing my laptop out the window and deserting windows forever. ii thought i was buying a windows 8 laptop but the guy who sold it to me had upgraded it from windows 7 to windows 8 so i cannot do a fresh restore to factory settings since i will lose windows 8... stupid me i should have just gone to pcworld and paid a bit extra

      My System SpecsSystem Spec

  2. #2


    Posts : 8
    windows 8

    HI its me again


    i read about the dump file grabber for windows 7 on this site but not windows 8. i am the only guy with recent post not to get a reply. maybe i added too much info.i do genuinely need help. could someone please help?
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No problem with your post - it's just that there's not a lot of us who do this. I've been babysitting my 10 day old grandson - so I haven't had much time to be online over the last couple of days.

    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    It doesn't matter that it says Win7 - it works on Win8 also.

    While waiting for a reply, please run Driver Verifier according to these directions: Driver Verifier Settings
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    windows 8

    dump files enclosed. hope this is sufficient. thanks


    here is my dump for BSOD windows 8
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    windows 8

    whilst waiting


    hi. i hope you can assist and the dump file is complete. you have advised me to run dump verifier settings. do i really need to do this? my laptop is asus 501u and does not have an optical drive. thanks
      My System SpecsSystem Spec

  6. #6


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    What USB devices do you have connected to your computer?

    What antivirus are you using?
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'd suggest not running Driver Verifier at this time. It may become necessary later on, but we can live without it for now.

    The uploaded reports are not complete. Please rerun the collection app again and let it run for at least 15 minutes (or until the app itself tells you that it's done). Then zip that up and upload it with your next post.

    I'm wondering about hardware issues here (from the raw stack text). Please run these free diagnostics:
    Seatools for Windows: SeaTools for Windows | Seagate
    Kaspersky antivirus scans
    MemTest86+ for the USB key: Memtest86+ - Advanced Memory Diagnostic Tool

    Please uninstall the Asus AICharger app. It's known to cause BSOD's in some Windows systems.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    I would strongly suggest that you familiarize yourself with the free program Yumi ( YUMI - Multiboot USB Creator (Windows) | USB Pen Drive Linux ) so that you'll be able to mount .ISO's to a flash drive and run them as if they were bootable CD/DVD's.


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Jun  8 12:26:10.411 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060813-36129-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 16:23:23.932
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 5c9c6000, fffff8801a6291c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000005c9c6000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801a6291c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  X501U.309
      BIOS Release Date             08/20/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X501U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jun  7 16:02:03.726 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060713-35755-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:9 days 2:50:28.705
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 293b2000, fffff8801af951c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000000293b2000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801af951c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  X501U.309
      BIOS Release Date             08/20/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X501U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 29 13:10:54.566 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052913-49889-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:87 days 4:42:11.321
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 20941000, fffff8801b7731c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000020941000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801b7731c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  iexplore.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  X501U.309
      BIOS Release Date             08/20/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X501U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Jun  8 12:26:10.411 2013 (UTC - 4:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
    kl1.sys                     Tue Jun 19 09:27:15 2012 (4FE07E33)
    AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
    RTKVHD64.sys                Tue Jul 24 05:42:48 2012 (500E6E18)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    klim6.sys                   Thu Aug  2 07:08:40 2012 (501A5FB8)
    atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
    netr28x.sys                 Wed Aug  8 10:27:28 2012 (50227750)
    atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
    klkbdflt.sys                Mon Sep  3 09:54:42 2012 (5044B6A2)
    klmouflt.sys                Mon Sep  3 10:20:14 2012 (5044BC9E)
    AsusTP.sys                  Mon Oct 29 14:23:54 2012 (508EC9BA)
    klwfp.sys                   Wed Feb 27 03:48:31 2013 (512DC85F)
    kneps.sys                   Tue Mar  5 04:09:23 2013 (5135B643)
    klflt.sys                   Tue Mar 26 10:44:39 2013 (5151B457)
    klif.sys                    Tue Mar 26 11:05:41 2013 (5151B945)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 29 13:10:54.566 2013 (UTC - 4:00)**************************
    klflt.sys                   Fri Aug  3 12:09:20 2012 (501BF7B0)
    kneps.sys                   Mon Aug 13 08:45:42 2012 (5028F6F6)
    klif.sys                    Fri Nov  2 07:38:53 2012 (5093B0CD)
    klwfp.sys                   Thu Dec 20 06:50:29 2012 (50D2FB85)
    
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    AsusTP.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    klwfp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    klwfp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    windows 8

    NEW ZIP file and info


    hi Usasma

    i think this new dump is complete. if not please inform me what is missing. i ran seagate diagnostics and passed every test. as for memory test i used windows 8 built in software and passed all tests. i have no yet run antivirus but will do so and will also remove the app you said and look at out of date drivers. just wondering: i found some out of date drivers but am asked to remove windows 7 drivers before updating to windows 8 drivers. the guy i bought laptop off had windows 7 restore function, so obviously upgraded to windows 8. now he has upgraded how do i remove windows 7 drivers? anyway will hold on til you have analysed but will run antivirus and remove the app. thanks for your time and efforts.
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    windows 8

    no Asus AICharger app


    hi\
    i cannot find this app on my system. perhaps it is hidden or has been deleted
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please use the memory test that I suggested. I have seen problems with the built in Windows memory test and cannot recommend it's use. An alternative is to run Prime95 inside Windows (using the blend test) - while not as accurate, it is much more stressful on the RAM ( Prime95 )

    Your system is not in bad shape for one that's been upgraded to Win8. Don't worry about removing the drivers at this point. I'll provide detailed instructions on how to remove the drivers if needed. Later on in this post I'll give the instructions for the AICharger removal - as that must be removed in order to rule it out (it's been known to cause BSOD's in the past).

    You only have 699 MB of free RAM. Please add more RAM to the system (if it's capable of handling it). While waiting to add more RAM, please trim any unneeded startup items (use the Startup tab in the details view of Task Manager) and only run one program at a time.

    You only have 58 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    How to safely remove AiCharger.sys (Asus Charger Driver):
    1) Create a Restore Point using System Restore
    2) Create a Repair disc:
    Win7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
    Win8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
    3) Test the System Repair disc to make sure that you can get to the System Restore entry when you boot from the disk (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of AiCharger.sys that are starting (or any other Asus Charger Driver entries) (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of AiCharger.sys (or any other Asus Charger Driver entries) are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of AiCharger.sys or any other Asus Charger Driver entries are disabled.
    7) Go to C:\Windows\System32\drivers and rename the AiCharger.sys driver to AiCharger.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).


    In the event that the system doesn't boot:

    1) Boot from the System Repair disc and use the Command Prompt option to rename AiCharger.BAD to AiCharger.sys
    Code:
    ren C:\Windows\System32\drivers\AiCharger.BAD C:\Windows\System32\drivers\AiCharger.sys
    2) Boot from the System Repair disc and use the System Restore option to restore the system to a point before the changes were made.

    Good luck!
      My System SpecsSystem Spec

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Windows 8 blue screen of death.... Help me please
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