Windows 8 and 8.1 Forums

BSoD crash

  1. #1


    Mumbai, India
    Posts : 98
    Windows 8.1 Pro, OS X Yosemite 10.10.4, Ubuntu GNOME 15.04

    BSoD crash


    PFA the diagnostic zip. Also, AFAIK, all drivers are updated.

    Please let me know if otherwise. System info on my profile.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding, I've been babysitting my 10 day old grandson - and I don't get much free time to be online!

    Please be sure to get all Windows Updates AND all Apple Software updates.

    Your VMWare USB driver dates from 2009 - please update the entire VMWare installation to the latest, Win8 compatible version.

    Please update this driver - it's pointed at as the cause in the debugger:
    nvhda64v.sys Mon Feb 25 00:27:35 2013 (512AF647)
    nVidia HDMI Audio Device (nForce chipset driver)
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    IRFilter.sys Wed Jul 2 15:53:12 2008 (486BDCA8)
    IR Receiver Driver from Apple Inc.
    http://www.carrona.org/drivers/driver.php?id=IRFilter.sys

    applemtp.sys Tue Sep 22 18:18:06 2009 (4AB94D1E)
    Apple driver of some sort - use Apple Software Update
    applemtp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    CS420x64.sys Thu Nov 11 19:04:13 2010 (4CDC847D)
    Cirrus Logic HD Audio - likely the Apple sound card - use Apple Software Update
    CS420x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    applemtm.sys Wed Dec 22 22:01:31 2010 (4D12BB8B)
    Apple driver of some sort - use Apple Software Update
    applemtm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    Ext2Fsd.SYS Fri Jul 8 13:08:38 2011 (4E173996)
    ext2 file system driver
    http://www.carrona.org/drivers/driver.php?id=Ext2Fsd.SYS

    MacHALDriver.sys Fri Sep 23 21:57:09 2011 (4E7D38F5)
    Apple Mac HAL Driver
    http://www.carrona.org/drivers/driver.php?id=MacHALDriver.sys

    MT_Trackpad.sys Fri Dec 2 02:53:04 2011 (4ED883E0)
    Very little info on this driver, but I suspect it's an Apple trackpad driver - use Apple Software Update
    MT_Trackpad.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    vmm.sys Wed Dec 28 08:28:47 2011 (4EFB198F)
    Virtual Machine Monitor driver - Microsoft Virtual PC 2004
    http://www.carrona.org/drivers/driver.php?id=vmm.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Jun  7 12:59:17.976 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060713-41062-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:2 days 10:59:04.733
    *** WARNING: Unable to verify timestamp for nvhda64v.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvhda64v.sys
    Probably caused by :nvhda64v.sys ( nvhda64v+e835 )
    BugCheck 1000007E, {ffffffffc0000005, 0, fffff8800cd878c8, fffff8800cd87100}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: fffff8800cd878c8, Exception Record Address
    Arg4: fffff8800cd87100, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_NULL_IP_nvhda64v+e835
    CPUID:        "Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  MBP91.88Z.00D3.B08.1208081132
      BIOS Release Date             08/08/2012
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro9,1
      Built b :     root@sa
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Jun  7 12:59:17.976 2013 (UTC - 4:00)**************************
    IRFilter.sys                 Wed Jul  2 15:53:12 2008 (486BDCA8)
    applemtp.sys                 Tue Sep 22 18:18:06 2009 (4AB94D1E)
    CS420x64.sys                 Thu Nov 11 19:04:13 2010 (4CDC847D)
    applemtm.sys                 Wed Dec 22 22:01:31 2010 (4D12BB8B)
    Ext2Fsd.SYS                  Fri Jul  8 13:08:38 2011 (4E173996)
    MacHALDriver.sys             Fri Sep 23 21:57:09 2011 (4E7D38F5)
    MT_Trackpad.sys              Fri Dec  2 02:53:04 2011 (4ED883E0)
    vmm.sys                      Wed Dec 28 08:28:47 2011 (4EFB198F)
    vmci.sys                     Mon Apr 30 21:14:27 2012 (4F9F38F3)
    GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
    kl1.sys                      Tue Jun 19 09:27:15 2012 (4FE07E33)
    btath_bus.sys                Thu Jun 21 01:22:17 2012 (4FE2AF89)
    btath_lwflt.sys              Thu Jun 21 01:22:36 2012 (4FE2AF9C)
    btath_avdt.sys               Thu Jun 21 01:22:40 2012 (4FE2AFA0)
    btath_hcrp.sys               Thu Jun 21 01:23:29 2012 (4FE2AFD1)
    btath_a2dp.sys               Thu Jun 21 01:23:44 2012 (4FE2AFE0)
    trackpad_plus_plus_x64.sys   Wed Jun 27 08:49:39 2012 (4FEB0163)
    VMNET.SYS                    Sun Jul  8 03:58:34 2012 (4FF93DAA)
    vmnetadapter.sys             Sun Jul  8 03:58:35 2012 (4FF93DAB)
    vmnetbridge.sys              Sun Jul  8 03:59:19 2012 (4FF93DD7)
    klim6.sys                    Thu Aug  2 07:08:40 2012 (501A5FB8)
    btath_flt.sys                Fri Aug  3 07:09:44 2012 (501BB178)
    bScsiSDa.sys                 Tue Aug 14 14:15:16 2012 (502A95B4)
    vsock.sys                    Tue Aug 21 17:10:15 2012 (5033F937)
    btath_rcp.sys                Fri Aug 24 11:27:40 2012 (50379D6C)
    AppleMNT.sys                 Mon Aug 27 18:59:34 2012 (503BFBD6)
    AppleHFS.sys                 Mon Aug 27 18:59:37 2012 (503BFBD9)
    klkbdflt.sys                 Mon Sep  3 09:54:42 2012 (5044B6A2)
    klmouflt.sys                 Mon Sep  3 10:20:14 2012 (5044BC9E)
    b57nd60a.sys                 Tue Sep  4 17:29:46 2012 (504672CA)
    hcmon.sys                    Thu Oct 11 20:15:27 2012 (5077611F)
    KeyAgent.sys                 Fri Oct 26 21:30:46 2012 (508B3946)
    KeyMagic.sys                 Tue Oct 30 20:42:30 2012 (509073F6)
    AppleBtBc.sys                Tue Oct 30 20:42:46 2012 (50907406)
    intelppm.sys                 Mon Nov  5 22:55:02 2012 (50988A16)
    bcmwl664.sys                 Tue Nov 13 19:35:49 2012 (50A2E765)
    HECIx64.sys                  Mon Dec 17 14:32:21 2012 (50CF7345)
    nvhda64v.sys                 Mon Feb 25 00:27:35 2013 (512AF647)
    vmnetuserif.sys              Tue Feb 26 03:56:15 2013 (512C78AF)
    VMkbd.sys                    Tue Feb 26 04:28:37 2013 (512C8045)
    vmx86.sys                    Tue Feb 26 05:18:21 2013 (512C8BED)
    klwfp.sys                    Wed Feb 27 03:48:31 2013 (512DC85F)
    dump_storahci.sys            Fri Mar  1 21:15:44 2013 (513160D0)
    kneps.sys                    Tue Mar  5 04:09:23 2013 (5135B643)
    klflt.sys                    Tue Mar 26 10:44:39 2013 (5151B457)
    klif.sys                     Tue Mar 26 11:05:41 2013 (5151B945)
    idmwfp.sys                   Fri Apr  5 08:46:57 2013 (515EC7C1)
    nvlddmkm.sys                 Sun May 12 15:09:45 2013 (518FE8F9)
    
    http://www.carrona.org/drivers/driver.php?id=IRFilter.sys
    applemtp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    CS420x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    applemtm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Ext2Fsd.SYS
    http://www.carrona.org/drivers/driver.php?id=MacHALDriver.sys
    MT_Trackpad.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=vmm.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    trackpad_plus_plus_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    bScsiSDa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=AppleMNT.sys
    http://www.carrona.org/drivers/driver.php?id=AppleHFS.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=KeyAgent.sys
    http://www.carrona.org/drivers/driver.php?id=KeyMagic.sys
    AppleBtBc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    klwfp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Mumbai, India
    Posts : 98
    Windows 8.1 Pro, OS X Yosemite 10.10.4, Ubuntu GNOME 15.04


    Hi

    All Windows updates and all Apple Software Updates are installed. Regarding VMware, I have Workstation 9.0.2 installed which is the latest version. With regards to NVIDIA, I have version 320.18 of the drivers installed.

    I am getting a BSOD whenever I resume after hibernation or shutdown. Restart and sleep don't give problems.

    What do I do?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please note the dates on the drivers listed in RED. They are all from well-before Windows 8 came out. This means that they may not be Win8 compatible.

    These are mostly Apple drivers - so the source for them would be Apple. Beyond that I can't be of much help as I don't own a MacBook/iMac system.
      My System SpecsSystem Spec

  5. #5


    Mumbai, India
    Posts : 98
    Windows 8.1 Pro, OS X Yosemite 10.10.4, Ubuntu GNOME 15.04


    Quote Originally Posted by usasma View Post
    Please note the dates on the drivers listed in RED. They are all from well-before Windows 8 came out. This means that they may not be Win8 compatible.

    These are mostly Apple drivers - so the source for them would be Apple. Beyond that I can't be of much help as I don't own a MacBook/iMac system.
    All of them are from Bootcamp 5, Apple's drivers for Windows (the latest one).
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I spent an hour downloading the latest update from Apple (which took me a while to find). It was BootCamp 5.0.5033
    Then I spent another hour combing through the drivers until I was able to extract one (actually 2) that matched those in RED above.

    Here's the two I found:
    appleMTP.sys 6/17/2011 18:12
    appleMTM.sys 6/17/2011 18:12

    And here's the two from above:
    applemtp.sys Tue Sep 22 18:18:06 2009 (4AB94D1E)

    applemtm.sys Wed Dec 22 22:01:31 2010 (4D12BB8B)


    Please note that both drivers are newer than the drivers that you state are the latest ones.
      My System SpecsSystem Spec

  7. #7


    Mumbai, India
    Posts : 98
    Windows 8.1 Pro, OS X Yosemite 10.10.4, Ubuntu GNOME 15.04


    Well, I reinstalled Boot Camp 5.0.5033 (the same thing I installed previously). Here's what I found in C:\System32\Drivers for those 2 drivers:

    applemtm.sys 18-Jun-11 06:42 AM
    applemtp.sys 18-Nov-09 09:15 PM

    Additionally, I have uninstalled VMware. I had VMware Workstation 9.0.2 installed (the latest according to the site).

    Sleep performance is still spotty and sometimes it doesn't go to sleep. Any troubleshooting tips?
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The applemtp.sys from 2009 still concerns me - but I haven't had a Boot Camp system at work in order to check.
    The tech who's a Mac expert at work is also of the opinion that there are more recent Apple drivers.
    This is where I got the link with the later drivers: Boot Camp Support Software 5.0.5033

    Sleep issues are primarily due to chipset, storage, and video drivers. Some Intel programs will also affect it (such as the Management Engine, etc).

    And, just a hunch on my part, there's an awful lot of Kaspersky drivers in the memory dumps. Although this may be normal, I'd suggest:
    - uninstalling Kaspersky
    - use Action Center to ensure that Windows Defender and the Windows Firewall is enabled
    - test for further BSOD's/sleep issues

    Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    I don't know if the above reports will help, but they may clue us in on what's happening around the time of the sleep transitions.
      My System SpecsSystem Spec

  9. #9


    Mumbai, India
    Posts : 98
    Windows 8.1 Pro, OS X Yosemite 10.10.4, Ubuntu GNOME 15.04


    attached the log.

    Also, can you find about VMware?
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Find out what about VMWare?

    In the uploaded file I see .NET issues, MySQL issues, and issues with Kaspersky.
    Such a wide range of errors is possibly indicative of a malware infection - or of damage done by and infection before it was removed.

    Have you scanned for malware? Has this installation been infected?
      My System SpecsSystem Spec

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