Windows 8 and 8.1 Forums


BSOD hal.dll+2d965 ASUS NOTEBOOK

  1. #1


    Posts : 14
    WINDOWS 8 X64 Pro

    BSOD hal.dll+2d965 ASUS NOTEBOOK


    hi all,

    My Asus Notebook got BSOD recently, the BSOD appears when i play games (MMO#Dragon Nest) and usually

    when i play a 720p Video *idk if it related with the P* I use ThrottleStop 5.0

    Attachment 22776

    that's my settings and when i played 720p videos it goes up at 60-63 max,

    i have run memtest86+ for my two slot RAMs separately , no errors, i replace the thermal paste for CPU and VGA

    the BSOD come in 2 form, the first one is this error i attach, the other is WHEA_UNCORRECTABLE error but it

    does says 0x124 error too... can you at least tell me which hardware is faulty, do you think it's HDD or

    MotherBoard maybe?

    thanks, any comment will be appreciated

      My System SpecsSystem Spec

  2. #2


    Posts : 14
    WINDOWS 8 X64 Pro


    bump
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm sorry for not answering sooner, but I've been babysitting my 10 day old grandson and that doesn't allow for much time online. :0)

    STOP 0x124 (WHEA_UNCORRECTABLE_ERROR) is usually a hardware error - but can be caused by issues with low-level drivers.
    More info on this error here: BSOD Index

    Please remove AnchorFree HotSpot Shield - it is known to cause BSOD's on some Windows systems.

    The drivers for your CPU are disabled. Is this deliberate? If so, why? Please be sure to install the latest, Win8 compatible drivers for your chipset (which will include the CPU drivers). In case the system might be infected, please try these free scans: Free Online AntiMalware Resources

    Please remove the program associated with this driver:
    WinRing0x64.sys Sat Jul 26 09:29:37 2008 (488B26C1)
    many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc)
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ATK64AMD.sys Tue May 12 21:04:54 2009 (4A0A1CB6)
    ATK Hotkey ATK0101 ACPI UTILITY Driver
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    jmcr.sys Mon Sep 27 02:12:44 2010 (4CA035DC)
    JMicron JMB38X Memory Card Reader Driver
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys

    JRSUKD25.SYS Thu Apr 7 05:01:03 2011 (4D9D7D4F)
    SoftForum ClientKeeper KeyPro Keyboard Driver
    http://www.carrona.org/drivers/driver.php?id=JRSUKD25.SYS

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



    Analysis:
    The following is for informational purposes only.

    STOP 0x124 errec:
    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060713-52203-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: c:\symbols
    Executable search path is: 
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    Machine Name:
    Kernel base = 0xfffff802`2b27a000 PsLoadedModuleList = 0xfffff802`2b546a20
    Debug session time: Fri Jun  7 03:48:16.818 2013 (UTC - 4:00)
    System Uptime: 1 days 1:54:51.735
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..............................
    Loading User Symbols
    Loading unloaded module list
    ................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8004ce5028, be000000, 800400}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    0: kd> !niemiro.auto_errrec; q
    ===============================================================================
    Common Platform Error Record @ fffffa8004ce5028
    -------------------------------------------------------------------------------
    Record Id     : 01ce627a26e23489
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 6/7/2013 7:48:16 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004ce50a8
    Section       @ fffffa8004ce5180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x0000000000020655
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004ce50f0
    Section       @ fffffa8004ce5240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 55 06 02 00 00 08 10 00 - bd e3 9a 00 ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa8004ce5240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004ce5138
    Section       @ fffffa8004ce52c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 0 Bank 5)
      Status      : 0xbe00000000800400
      Address     : 0x000038022b2ce4fd
      Misc.       : 0x0000000000007fff
    Code:
    **************************Fri Jun  7 03:48:16.818 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060713-52203-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:1 days 1:54:51.735
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa8004ce5028, be000000, 800400}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8004ce5028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  mpc-hc.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
    MaxSpeed:     2530
    CurrentSpeed: 2527
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Jun  7 03:48:16.818 2013 (UTC - 4:00)**************************
    WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)
    ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    jmcr.sys                    Mon Sep 27 02:12:44 2010 (4CA035DC)
    JRSUKD25.SYS                Thu Apr  7 05:01:03 2011 (4D9D7D4F)
    athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
    idmwfp.sys                  Mon Apr 23 09:14:15 2012 (4F9555A7)
    NETJME.sys                  Fri Jun  8 17:36:22 2012 (4FD27056)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    AtihdW86.sys                Thu Feb 14 17:11:12 2013 (511D6100)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    atikmpag.sys                Thu Mar 28 21:09:45 2013 (5154E9D9)
    atikmdag.sys                Thu Mar 28 22:27:04 2013 (5154FBF8)
    hssdrv6.sys                 Wed Apr 24 15:18:16 2013 (51782FF8)
    taphss6.sys                 Wed Apr 24 15:27:25 2013 (5178321D)
    HWiNFO64A.SYS               Sat May 11 03:17:38 2013 (518DF092)
    
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys
    http://www.carrona.org/drivers/driver.php?id=JRSUKD25.SYS
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=NETJME.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=taphss6.sys
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
      My System SpecsSystem Spec

  4. #4


    Posts : 14
    WINDOWS 8 X64 Pro


    i can't remove JRSUKD25.SYS Attachment 22873it came from that program but when i try to uninstall it show me that error. and about HECIx64.sys Attachment 22874that what i get from the site and i can't do anything about it. my intel driver is disabled because the other time intelppm.sys got BSOD on me, so i googled it and found a way to disable it from registry
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I would strongly suggest undoing that registry edit for the intelppm.sys driver. It is most likely causing problems with your system - and the driver is needed in order for the CPU to function properly.

    I think that HotSpot Shield is the most likely cause - but it's possible that other driver issues (such as the intelppm.sys one and/or the WinRing0x64.sys) can be contributing to it.
      My System SpecsSystem Spec

  6. #6


    Posts : 14
    WINDOWS 8 X64 Pro


    can i just delete the JRSUKD25.SYS that TouchEN keyboard has? cause uninstalling it seems don't work on me.. like the screenshot before, and i can't find any update the HECIx64.sys

    #edited
    tried Prime95 my temps is exceeding 90 in a few minutes

    just got new BSOD "Page in Nonpaged area" before the test

    here's the dump file and the other files
    Last edited by cruzhart; 10 Jun 2013 at 23:49.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    DO NOT delete the driver - it may make your system unbootable. Leave it be for now. If needed, I'll provide detailed instructions on how to safely remove it later on.

    This is the most current version of the Management Engine (HECIx64.sys): https://downloadcenter.intel.com/Det...ngine&lang=eng

    If the system won't stabilize when running Prime95 - you have cooling issues and will need to fix them before moving on. Also, it's likely that stressful activities on the system are causing the CPU to overheat - thereby causing BSOD's.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Jun 11 00:03:31.956 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061113-39375-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 11:11:20.085
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33e2a )
    BugCheck 50, {fffff80228aa8866, 1, fffff8029819f860, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff80228aa8866, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff8029819f860, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
    MaxSpeed:     2530
    CurrentSpeed: 2527
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Jun 11 00:03:31.956 2013 (UTC - 4:00)**************************
    ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    JRSUKD25.SYS                Thu Apr  7 05:01:03 2011 (4D9D7D4F)
    athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
    idmwfp.sys                  Mon Apr 23 09:14:15 2012 (4F9555A7)
    NETJME.sys                  Fri Jun  8 17:36:22 2012 (4FD27056)
    AtihdW86.sys                Thu Feb 14 17:11:12 2013 (511D6100)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    atikmpag.sys                Thu Mar 28 21:09:45 2013 (5154E9D9)
    atikmdag.sys                Thu Mar 28 22:27:04 2013 (5154FBF8)
    ETD.sys                     Wed Apr 10 06:36:40 2013 (516540B8)
    HWiNFO64A.SYS               Sat May 11 03:17:38 2013 (518DF092)
    
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=JRSUKD25.SYS
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=NETJME.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
      My System SpecsSystem Spec

  8. #8


    Posts : 14
    WINDOWS 8 X64 Pro


    can't remove JRSUKD25.SYS please tell me how to..

    i don't know about my CPU, i've changed the paste but still remains the same after doing prime95, maybe is intel defective?

    got an error after using your link"This is the most current version of the Management Engine (HECIx64.sys):https://downloadcenter.intel.com/Det...ngine&lang=eng"

    it says my laptop doesn't have the minimum requirement for installing that software
    Last edited by cruzhart; 12 Jun 2013 at 07:21.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please wait to see if the system BSOD's again.
    If it does, zip up and upload the contents of C:\Windows\Minidump and upload it with your next post.

    If the JRSUKD25.sys driver remains a possible problem - then I'll give the instructions. I don't like to remove drivers just because they're suspicious - I want to see that they're definitely involved in the crash before doing this.

    If you've changed the paste on your CPU - then there's an issue with:
    - contact between the cooler and the CPU (all the paste in the world won't fix an improperly seated cooler)
    - clogged cooler (blow all vents out with canned air - DO NOT use a vacuum or an air compressor as they can cause damage)
    - slow fan - (does the fan have speed control? If so, bump it up a notch or two)
    - restricted airflow (ensure that the laptop is being used on a hard surface and with a cooling pad)

    Use this free monitor ( HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools ) - it'll tell you the temps of all sensors on the system.
    Take a screenshot so we can see it (Don't use the report, I can't read it ) If possible take a shot while doing something that will normally cause a BSOD.
      My System SpecsSystem Spec

  10. #10


    Posts : 14
    WINDOWS 8 X64 Pro


    new BSOD here's the dump file

    #edit

    it even worse now, i used google chrome for some minutes after booting and some tabs usually 4-5 tabs and BAM, it crashed.....
    Last edited by cruzhart; 13 Jun 2013 at 17:43.
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
BSOD hal.dll+2d965 ASUS NOTEBOOK
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