Windows 8 and 8.1 Forums


BSOD hal.dll+2d965 ASUS NOTEBOOK

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This one is a STOP 0x124 It's usually a hardware error and is generated by the CPU (not by Windows).
    As such, I'd suggest these free diagnostics: Hardware Diagnostics

    In particular, be sure to run Prime95 with all 3 tests (Blend, Small FFT, Large FFT) and also run the CPU stress tests.
    Run the rest of the tests also, but I think that Prime95 and the CPU tests will be the most telling.

    Once you've run all of the hardware tests, post back with the results.
    If the BSOD's continue at that point - then we'll go back to working with the drivers (my biggest concern is with the HECIx64 driver - as I've seen Windows Updates for this driver recently).

    Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061313-24406-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: c:\symbols
    Executable search path is:
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    Machine Name:
    Kernel base = 0xfffff802`02474000 PsLoadedModuleList = 0xfffff802`02740a20
    Debug session time: Thu Jun 13 10:18:29.888 2013 (UTC - 4:00)
    System Uptime: 0 days 0:35:58.547
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................
    Loading User Symbols
    Loading unloaded module list
    ................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa80045b4028, be000000, 800400}

    Probably caused by : GenuineIntel

    Followup: MachineOwner
    ---------

    0: kd> !niemiro.auto_errrec; q
    ===============================================================================
    Common Platform Error Record @ fffffa80045b4028
    -------------------------------------------------------------------------------
    Record Id : 01ce683bda6facff
    Severity : Fatal (1)
    Length : 928
    Creator : Microsoft
    Notify Type : Machine Check Exception
    Timestamp : 6/13/2013 14:18:29 (UTC)
    Flags : 0x00000000

    ===============================================================================
    Section 0 : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80045b40a8
    Section @ fffffa80045b4180
    Offset : 344
    Length : 192
    Flags : 0x00000001 Primary
    Severity : Fatal

    Proc. Type : x86/x64
    Instr. Set : x64
    Error Type : Micro-Architectural Error
    Flags : 0x00
    CPU Version : 0x0000000000020655
    Processor ID : 0x0000000000000000

    ===============================================================================
    Section 1 : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80045b40f0
    Section @ fffffa80045b4240
    Offset : 536
    Length : 128
    Flags : 0x00000000
    Severity : Fatal

    Local APIC Id : 0x0000000000000000
    CPU Id : 55 06 02 00 00 08 10 00 - bd e3 9a 00 ff fb eb bf
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

    Proc. Info 0 @ fffffa80045b4240

    ===============================================================================
    Section 2 : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor @ fffffa80045b4138
    Section @ fffffa80045b42c0
    Offset : 664
    Length : 264
    Flags : 0x00000000
    Severity : Fatal

    Error : Internal timer (Proc 0 Bank 5)
    Status : 0xbe00000000800400
    Address : 0x00003802024c84fd
    Misc. : 0x0000000000007fff
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ATK64AMD.sys Tue May 12 21:04:54 2009 (4A0A1CB6)
    ATK Hotkey ATK0101 ACPI UTILITY Driver
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys

    HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    JRSUKD25.SYS Thu Apr 7 05:01:03 2011 (4D9D7D4F)
    SoftForum ClientKeeper KeyPro Keyboard Driver
    http://www.carrona.org/drivers/driver.php?id=JRSUKD25.SYS



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Jun 13 10:18:29.888 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061313-24406-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:35:58.547
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa80045b4028, be000000, 800400}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80045b4028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
    MaxSpeed:     2530
    CurrentSpeed: 2527
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Jun 13 10:18:29.888 2013 (UTC - 4:00)**************************
    ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    JRSUKD25.SYS                Thu Apr  7 05:01:03 2011 (4D9D7D4F)
    athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
    idmwfp.sys                  Mon Apr 23 09:14:15 2012 (4F9555A7)
    NETJME.sys                  Fri Jun  8 17:36:22 2012 (4FD27056)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    AtihdW86.sys                Thu Feb 14 17:11:12 2013 (511D6100)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    atikmpag.sys                Thu Mar 28 21:09:45 2013 (5154E9D9)
    atikmdag.sys                Thu Mar 28 22:27:04 2013 (5154FBF8)
    ETD.sys                     Wed Apr 10 06:36:40 2013 (516540B8)
    HWiNFO64A.SYS               Sat May 11 03:17:38 2013 (518DF092)
    
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=JRSUKD25.SYS
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=NETJME.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS

      My System SpecsSystem Spec

  2. #12


    Posts : 14
    WINDOWS 8 X64 Pro


    is it possible that it is my net card ? im using LAN cable to connect, because when i usually get BSOD when i opening multiple taps of google chrome (about 5-7 tabs) and suddenly i got BSOD, it definitely not my cpu temp because when i using chrome it rarely gone higher than 64 C

    ATK64AMD.sys Tue May 12 21:04:54 2009 (4A0A1CB6)
    ATK Hotkey ATK0101 ACPI UTILITY Driver

    i've updated the ATK software for asus , the latest for win8 x64
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys

    HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    you still don't give me solution about this one.... i tried your link, but can't install the driver you provided in that link becaus of error that said "you don't meet the minimum requirement to blablabla...
    JRSUKD25.SYS Thu Apr 7 05:01:03 2011 (4D9D7D4F)
    SoftForum ClientKeeper KeyPro Keyboard Driver
    http://www.carrona.org/drivers/driver.php?id=JRSUKD25.SYS

    this one i still wait about your solution, how to remove it, actually this program is kinda strange to me and i want to remove it
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I said this in post #9:
    Please wait to see if the system BSOD's again.
    If it does, zip up and upload the contents of C:\Windows\Minidump and upload it with your next post.

    If the JRSUKD25.sys driver remains a possible problem - then I'll give the instructions. I don't like to remove drivers just because they're suspicious - I want to see that they're definitely involved in the crash before doing this.
    Bouncing around changing different things randomly only makes it harder to figure out what the problem is. I understand that you want it fixed as fast as is possible, but using a standard approach to isolate the problem will yield better results.

    If you just can't wait to fix it, the fastest way is:
    1) a "clean" install of Windows: Canned Speeches
    2) if the BSOD's persist after that, then it's time to run:
    Hardware Diagnostics
    3) if that doesn't point to a problem, then do this: Hardware Stripdown Troubleshooting
      My System SpecsSystem Spec

  4. #14


    Posts : 14
    WINDOWS 8 X64 Pro


    just finish doing prime95 Hardware test and it has this result
    Attachment 23171

    and a few seconds after i printscreen and paste it to paint. my laptop just reboot... no BSOD or nothing, i think it because of overheating. so it is a CPU faulties yea?
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Prime95 shows an error in Worker #2. This can be a memory or a CPU issue.
    Run this memory test to check the RAM: Memory Diagnostics
    Any RED in the bottom ฝ of the screen is bad RAM

    Also run a couple of these free CPU stress tests: Hardware Diagnostics
      My System SpecsSystem Spec

  6. #16


    Posts : 14
    WINDOWS 8 X64 Pro


    im running memtest86+ v4.2 bootable usb drive atm, i'll let you know the results

    is it necessary to do another stress test using another software?

    if it so i'll try Intel Processor Diagnostic Tool x64

      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You found what is most likely a hardware problem while running Prime95.

    Memtest will help to see if it's a RAM problem.
    The CPU stress tests will help to see if it's a CPU problem (either CPU cache or the memory controller).

    The results of these tests will tell us where to go next.
      My System SpecsSystem Spec

  8. #18


    Posts : 14
    WINDOWS 8 X64 Pro


    i already run the memtest86+ v4.2 about 6 hours and no errors, so it definitely CPU problem? so i must change the CPU to a new one?
      My System SpecsSystem Spec

  9. #19


    Posts : 5,139
    Win8.1Pro - Finally!!!


    DO NOT buy another CPU without running the CPU Stress Tests!!!
    Also, monitor the CPU temps with this free program: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools

    We're trying to figure out what it wrong with the CPU. Monitoring the temps will tell us if it's a heat problem.
      My System SpecsSystem Spec

  10. #20


    Posts : 14
    WINDOWS 8 X64 Pro


    i have run intel processor diagnostic tools x64 the test only took 5 min , and it all pass

    what test should i do next?

    trying hotcpu test now..

    #EDIT
    HotCPU test took so long, so i decided to use
    IntelBurnTest v2.54Created by AgentGOD
    this are the screenshot after finishing the test
    Attachment 23273
    but strange thing happen before i run this test and show that results
    i took HotCPU test at standart mode took 1 gb RAM but after first iteration it freeze so i reboot it, and took another test with high mode that took 2gb RAM and the test finish. but the temp reach 101 C
    here's the log if you need it
    Last edited by cruzhart; 20 Jun 2013 at 08:57.
      My System SpecsSystem Spec

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BSOD hal.dll+2d965 ASUS NOTEBOOK
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