Windows 8 and 8.1 Forums


Tried to install old game, now windows 8 won't boot up

  1. #1


    Posts : 9
    Windows 8

    Tried to install old game, now windows 8 won't boot up


    Hi

    When I turn on my laptop, I get the following message right away:

    "Your PC needs to be repaired. The boot configuration data file doesn't contain valid information for an operating system.

    File: \BCD

    Error code: 0xc0000098

    You'll need to use the recovery tools on your installation media. If you don't have any installation media, contact your system administrator or PC manufacturer."

    The only thing that I think could have caused this was the game(released in 2010, and Japanese) that I tried to install the previous day; the installation got stuck part way through, so I gave up. I also installed a Japanese language pack afterwards, but wasn't bothered to try installing the game again. Anyway the laptop was fine for the rest of the day, but when I turned it on the next morning, I got the above message.

    Windows 8 was pre installed on my laptop, so I didn't have the installation disc/recovery tools. Pressing escape on this screen gives me a few options, but I don't think any of them will enable me to boot up. There was the option to run a diagnostics tool, which I ran, and it found no problems with any of the hardware at least.

    I tried calling the manufacturer(DELL) and they said the problem was most likely caused by the game being incompatible with windows 8. Then they said that I could probably get it fixed if I pay a crap load of money for some software warranty plan(which I would rather not do).

    Does anyone have any advice for this? Has anyone else had this problem with windows 8 and games? I still find it rather shocking that something small like this could harm the computer to the extent that it stops booting up(if the game was the cause of all this).

    There are some really important files that I hadn't yet backed up, and I would at least like to rescue them...



      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The most important thing here (IMO) is to rescue your data. To do this you'll need some sort of external media (a USB hard drive, flash drive, or even writable DVD's). You'll also need a bootable rescue disk of some sort (such as the Ultimate Boot CD or a Live Linux distribution). Use those to copy your data off the hard drive.

    Next (with the computer off), press and hold F2 while turning the computer on. Let it access the Dell UEFI menu
    Let us know what it says there (I'll check on this at work today if I have a Dell in the shop).

    Also, do you have access to another Win8 system (of the same "bittage" - 32 or 64 bit)?
    If so, please make a System Repair disc by pressing "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER (we'll use this to attempt to repair the boot files)

    Finally, once back in Windows, create the recovery disks ASAP!
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8


    I pressed F2 when turning on the computer and here is what it showed:

    Attachment 22542

    I'm afraid I don't have access to another windows 8 system. But I called up DELL and they said they would send me a Windows 8 installation disk, which I assume will have the option to repair the computer. Should I still try using a bootable rescue disk like you recommended, or should I just wait for the installation disk to arrive?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    One more question - is this an upgrade to Win8 (Win8 OEM's are required to have UEFI - not a BIOS)?

    The most important thing is to recover your files with a bootable rescue disk. Here's what may happen:
    - you may fix the system and all will be well (files will be OK)
    - something may happen during one of the many different procedures - and your files could get deleted.
    - you may not be able to fix it, so you'll have to wipe the hard drive to reinstall Windows (and you'll lose your files)

    Once you've recovered your files, then you can get aggressive with the repair and (hopefully) recover the system without damage.

    Also, it depends on the installation disk as to what will work/not work on bootup. We'll have to see that when it arrives.
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8


    By upgrade, do you mean an upgrade from windows 7? I got my laptop brand new with Windows 8 pre installed on it.

    By the way, I downloaded ultimate boot CD from majorgeeks and burned it to a CD. I haven't tried it yet, but is there any chance it could do any harm to my computer, or is it totally safe?

    Also not sure how to use it. It seems to have a lot of tools, so what do I use for specifically recovering files? Is there a tutorial for it anywhere?

    EDIT: Okay, I managed to boot from the ultimate boot cd, and tried running parted magic, but it got stuck at this part:

    LZMA data is corrupt

    --system halted
    Last edited by pteo91; 31 May 2013 at 07:39.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    When using parted magic, it's possible to cause damage to your files. Be VERY, VERY careful!!!
    I would suggest either FileLink or UBCD FreeDOS

    If not comfortable with DOS based programs, try either Knoppix or the Ultimate Boot Disk for Windows ( UBCD for Windows )
    The Ultimate Boot Disk for Windows contains xplorer2 Lite ( xplorer˛ Windows File Manager (Explorer replacement) )and excellent file management tool with a GUI.
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    Windows 8


    Quote Originally Posted by usasma View Post
    When using parted magic, it's possible to cause damage to your files. Be VERY, VERY careful!!!
    I would suggest either FileLink or UBCD FreeDOS

    If not comfortable with DOS based programs, try either Knoppix or the Ultimate Boot Disk for Windows ( UBCD for Windows )
    The Ultimate Boot Disk for Windows contains xplorer2 Lite ( xplorer˛ Windows File Manager (Explorer replacement) )and excellent file management tool with a GUI.
    Okay, I'll try the Ultimate Boot Disk for Windows. But are you sure it is compatible with Windows 8? The date on the newest version is 06/22/10, so it's quite old.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It doesn't need to be compatible with Win8 - as the disk will boot to another OS other than Windows.
    Worst case is that previous versions may be lost (depending on what operations you choose to perform) because there's a different way that they are handled in Win8. See this link for more detailed description: https://www.google.com/search?q=wind...ient=firefox-a

    In short, if you just copy the files that you need from the hard drive to your removable media - then everything should be fine.
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8


    Okay, I tried running the ultimate boot CD for Windows(which I built using my Windows XP sp3 CD), but it isn't working... I managed to boot from the CD, then I selected "Launch ultimate boot CD for windows". It showed the start up screen for windows XP(with the black background and the logo and the blue loading bar), then after a few moments it went to a blue screen of death, with the error:

    STOP: 0x0000007B (0xF78CE528, 0xC0000034, 0x00000000, 0x00000000)

    Does the CD have any other options that might be useful for this situation? And also, I should be receiving the installation disk for Windows 8 tomorrow. I'm not sure if there's anything else worth trying before then...
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Start by running this hard drive diagnostic: Hard Drive Diagnostic Procedure
    It's beginning to sound like the hard drive is on it's last legs.

    FWIW - data recovery at this point can get very, very expensive. You may want to start pricing out different data recovery solutions. Most will run $500 up to $2000 for an unreadable hard drive (they have to take it apart and move the platters to another, working hard drive in a "clean" room).
    Good luck!
      My System SpecsSystem Spec

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