Windows 8 and 8.1 Forums


Tried to install old game, now windows 8 won't boot up

  1. #11


    Posts : 9
    Windows 8


    Okay, I might try running that procedure. But I don't understand how the hard drive could be on its last legs when I only got the computer about four months ago; when I run the diagnostics option on the boot manager screen(which I get to by pressing F12 when turning on the computer) the results show that there is nothing wrong with any of the hardware...

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If it passed the Dell diagnostics it's probably not a physical problem with the hard drive (although I don't like the in-built diagnostics - as they appear to run too fast to be very thorough).

    Possibilities that still exist (among the more likely) are:
    - a controller problem (a hardware piece on the motherboard)
    - a driver problem
    - cabling problems between the hard drive and the mobo
    - Windows settings issues (such as the BCD is corrupt)
    - other hardware issues
    - malware

    If, as you say, it's not a hardware problem - then why is it BSOD'ing with programs that are known to be stable with Windows?
    And why are these BSOD's pointing at hard drive issues (things such as "Inaccessible boot device" (the hard drive is the boot device) and errors in ntfs.sys (the file system located on the hard drive?

    As for repairing the BCD, we can't do that without the ability to boot into the Windows repair environment - and you'll need a bootable disk or a startup repair disk to do that.

    Finally, another indication that this is a hard drive problem is the inability to get your data from the hard drive. I backup 5 to 10 hard drives a week at work - and only see these sort of problems when there is a problem with the hard drive (we take the hard drives out of the computer and connect them to our computer). Using a bootable disk (such as the UBCD and the UBCD for Win) should be a simple process of booting from the disk and copying the files - yet your system has problems with this process.
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  3. #13


    Posts : 9
    Windows 8


    The Windows 8 recovery disk has arrived, but the refresh/repair options aren't working; when I try to refresh, I get the error:

    "The drive where Windows is installed is locked"

    Unless there is a way around this, it looks like I'll have to reinstall Windows 8 from scratch... The good news is, the disk has a command prompt option, which my dad(who is experienced with DOS) used to copy my important files from the computer to an external hard drive.

    However, if I reinstall Windows 8, I will probably need the product key, which I think I have lost. It was sent to me in an email when I bought the laptop, but I have lost that email, and I can't find the product key on the packaging or the laptop itself either. Is there a way to find out what it was, and if not, does it cost anything to request a new one(from Microsoft or DELL)?

    EDIT: I have read in several places that I don't need a product key when reinstalling with the recovery media if Windows 8 was pre installed on the computer. I hope this is true.
    Last edited by pteo91; 03 Jun 2013 at 09:18.
      My System SpecsSystem Spec

  4. #14


    Posts : 9
    Windows 8


    Okay, I have decided to try and do a clean install of Windows 8, following these instructions How to perform a clean install of Windows 8 - Microsoft Windows Help, but I get stuck at the "where do you want to install Windows?" part; I get a list of the Drive 0 partitions, and at the bottom an error that says "Windows can't be installed on drive 0 partition 1". Clicking it gives me the following details:

    Windows cannot be installed to this disk. The selected disk is of the GPT partition style.

    Windows cannot be installed to this hard disk space. Windows must be installed to a partition formatted as NTFS.

    Windows cannot be installed to this hard disk space. The partition is an EFI system partition (ESP)

    Since I'm hardly an expert on computers, I really have no idea what it's asking me to do, or how to do it, or what any of these things that it's mentioned even are... I'm starting to worry that I might not even be able to reinstall from scratch. PLEASE HELP

    EDIT: Also, selecting the other partitions(there are six) also gave the "Windows can't be installed on drive 0" message, although the details are different for each.
    Last edited by pteo91; 03 Jun 2013 at 12:57.
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  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    As you have backed up your data, and as you have Recovery Disks - the solution would be (IMO) to delete all partitions on the hard drive and let Windows set it up. You can do that under "Drive Options (Advanced)"

    More suggestions on a clean install here: https://www.google.com/search?q=inst...ient=firefox-a

    Good luck!
      My System SpecsSystem Spec

  6. #16


    Posts : 9
    Windows 8


    Deleting all of the partitions worked! Thank you very much, my computer is working fine now

    Just a bit scared to install games on my laptop now...
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Now that you know how to delete the partitions, there shouldn't be any problems.
    Install the games now - before you have a lot of time invested in the installation (that way you can wipe it and start over if necessary).

    Good luck!
      My System SpecsSystem Spec

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Tried to install old game, now windows 8 won't boot up
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