Windows 8 and 8.1 Forums

Ugh. So many BSOD's.

  1. #1


    Posts : 15
    Windows 8 Pro + Media Center 64bit

    Ugh. So many BSOD's.


    I just build this computer, and I'm VERY lucky if I boot up an last 2-3 hours without getting a BSOD, I saw a lot of posts on these forums regarding them, so I thought I'd give it a shot.

    Could someone PLEASE tell me how to fix these, I don't want to spend $1500 on a pc, and not be able to use it. Thanks in advanced!

    MiniDump Files:

    https://dl.dropbox.com/u/91292881/Sh...3-05/Dumps.zip

    Edit: Just had another one :'(

    https://dl.dropbox.com/u/91292881/Sh...13-05/Dump.zip

      My System SpecsSystem Spec

  2. #2


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    what are your system specs?

    If you can fill out your specs sheet, it will help us find similar issues with other members..

    Your minidumps say your problem is a 'custom error' which usually means software or driver issue

    Uninstall your vid drivers and let windows install its minimal drivers and see how it holds up..
      My System SpecsSystem Spec

  3. #3


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    This is from your current minidump

    On Sun 5/26/2013 5:23:29 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\052613-27658-01.dmp
    This was probably caused by the following module: ntfs.sys (Ntfs+0x40C90)
    Bugcheck code: 0x24 (0xB50019060B, 0xFFFFF88009D87110, 0xFFFFF88009D871B0, 0xFFFFF80305D5FAE8)
    Error: NTFS_FILE_SYSTEM
    file path: C:\Windows\system32\drivers\ntfs.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT File System Driver
    Bug check description: This indicates a problem occurred in the NTFS file system.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


      My System SpecsSystem Spec

  4. #4


    Posts : 15
    Windows 8 Pro + Media Center 64bit


    Quote Originally Posted by Brooklyn567 View Post
    what are your system specs?

    If you can fill out your specs sheet, it will help us find similar issues with other members..

    Your minidumps say your problem is a 'custom error' which usually means software or driver issue

    Uninstall your vid drivers and let windows install its minimal drivers and see how it holds up..
    I've filled out the spec sheet. I think it could've been my video driver, because yesterday as a final solution I rolled back the driver version from 12.0, to 9.0. Haven't got one since, will keep you guys updated. If you can see another thing which would cause the BSOD's PLEASE let me know. Thanks!

    Edit: Just had another one, the issue seems to happen when I'm watching videos on youtube. Im currently uninstalling the amd driver, and ill use the regular video driver windows gives me.

    https://dl.dropbox.com/u/91292881/Sh...3-26223-01.zip

    Edit again, I've 100% uninstalled anything todo with amd drivers for my device. As I used the default windows display drivers, I got yet ANOTHER BSOD while watching youtube, it seems this occurs while watching youtube.
    Last edited by ExcessiveNerve; 26 May 2013 at 15:12.
      My System SpecsSystem Spec

  5. #5


    Redmond
    Posts : 651
    Windows 8.1 x64


    You've got dumps here that are pointing to hardware issues with the CPU, which aren't good to see (complaining that the L1 cache on one or more of your CPUs may be bad):
    Code:
    Proc. Info 0  @ fffffa80093b9240
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80093b9138
    Section       @ fffffa80093b92c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : ICACHEL1_IRD_ERR (Proc 4 Bank 1)
      Status      : 0xb080000000040151
    
    // Looks like an AMD FX 8350 at 4GHz:
    4: kd> !sysinfo cpuinfo
    [CPU Information]
    ~MHz = REG_DWORD 4334
    Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
    Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
    Identifier = REG_SZ AMD64 Family 21 Model 2 Stepping 0
    ProcessorNameString = REG_SZ AMD FX(tm)-8350 Eight-Core Processor           
    Update Status = REG_SZ Newer Patch Not Available"
    VendorIdentifier = REG_SZ AuthenticAMD
    
    // At the time of the crash it was running at 4.3GHz, which should technically be "turbo" mode:
    4: kd> !cpuinfo
    CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
     4 21,2,0 AuthenticAMD 4334 000000000600081f                   2c3b3dfe
    You mentioned that you uninstalled all the ATI software, but.... doesn't look like it was successful:
    Code:
    4: kd> lmvm *ati*
    start             end                 module name
    fffff880`06400000 fffff880`06476000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Thu Sep 27 21:12:52 2012 (5064F994)
        CheckSum:         00071DC9
        ImageSize:        00076000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    fffff880`066bd000 fffff880`07146000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Sep 27 22:14:57 2012 (50650821)
        CheckSum:         00A3EAAC
        ImageSize:        00A89000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I'd suggest running something like Prime95 or similar to test the CPU itself, and potentially try a removal of the ATI driver set as well to make sure they're gone. Given video playback will stress both a GPU and a CPU, this isn't wholly surprising.
      My System SpecsSystem Spec

  6. #6


    Posts : 15
    Windows 8 Pro + Media Center 64bit


    Quote Originally Posted by cluberti View Post
    You've got dumps here that are pointing to hardware issues with the CPU, which aren't good to see (complaining that the L1 cache on one or more of your CPUs may be bad):
    Code:
    Proc. Info 0  @ fffffa80093b9240
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80093b9138
    Section       @ fffffa80093b92c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : ICACHEL1_IRD_ERR (Proc 4 Bank 1)
      Status      : 0xb080000000040151
    
    // Looks like an AMD FX 8350 at 4GHz:
    4: kd> !sysinfo cpuinfo
    [CPU Information]
    ~MHz = REG_DWORD 4334
    Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
    Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
    Identifier = REG_SZ AMD64 Family 21 Model 2 Stepping 0
    ProcessorNameString = REG_SZ AMD FX(tm)-8350 Eight-Core Processor           
    Update Status = REG_SZ Newer Patch Not Available"
    VendorIdentifier = REG_SZ AuthenticAMD
    
    // At the time of the crash it was running at 4.3GHz, which should technically be "turbo" mode:
    4: kd> !cpuinfo
    CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
     4 21,2,0 AuthenticAMD 4334 000000000600081f                   2c3b3dfe
    You mentioned that you uninstalled all the ATI software, but.... doesn't look like it was successful:
    Code:
    4: kd> lmvm *ati*
    start             end                 module name
    fffff880`06400000 fffff880`06476000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Thu Sep 27 21:12:52 2012 (5064F994)
        CheckSum:         00071DC9
        ImageSize:        00076000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    fffff880`066bd000 fffff880`07146000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Sep 27 22:14:57 2012 (50650821)
        CheckSum:         00A3EAAC
        ImageSize:        00A89000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I'd suggest running something like Prime95 or similar to test the CPU itself, and potentially try a removal of the ATI driver set as well to make sure they're gone. Given video playback will stress both a GPU and a CPU, this isn't wholly surprising.
    I just ran the ATI catalyst uninstaller, rebooted my pc and installed the latest gpu driver, and haven't got any bsod. I'll run Prim95 and see how my cpu holds up, thanks!


    I've never used prime95 before, here was the results, could you help me understand them please?

    Code:
    [Sun May 26 21:21:49 2013]FATAL ERROR: Rounding was 0.5, expected less than 0.4
    Hardware failure detected, consult stress.txt file.
    FATAL ERROR: Rounding was 0.5, expected less than 0.4
    Hardware failure detected, consult stress.txt file.
      My System SpecsSystem Spec

  7. #7


    Redmond
    Posts : 651
    Windows 8.1 x64


    The error would indicate either not enough voltage to the CPU, or it encountered math errors during testing (meaning insufficient cooling or an actual faulty part). Might want to check temperatures on your CPU during testing before that situation occurs to see if cooling is an issue - if you're using the stock HSF for the CPU that came with it, that's usually not the greatest idea with an AMD part in my experience for what it's worth. It could technically be faulty RAM (easy to test the RAM with memtest86) too, and that's always good to test when hardware is suspected in any issue.
      My System SpecsSystem Spec

  8. #8


    Posts : 15
    Windows 8 Pro + Media Center 64bit


    Quote Originally Posted by cluberti View Post
    The error would indicate either not enough voltage to the CPU, or it encountered math errors during testing (meaning insufficient cooling or an actual faulty part). Might want to check temperatures on your CPU during testing before that situation occurs to see if cooling is an issue - if you're using the stock HSF for the CPU that came with it, that's usually not the greatest idea with an AMD part in my experience for what it's worth. It could technically be faulty RAM (easy to test the RAM with memtest86) too, and that's always good to test when hardware is suspected in any issue.
    I used AI suite 2 to auto overclock to extreme, I uninstalled AI suite, is their a way to restore my cpu to its factory state? And I have a corsair h100i water cooling, I've ran a stress test before and after 3 hours it didn't pass 35C. So temp is not the issue.

    Can you tell me how to factory reset my cpu, so it goes back to the default settings?
      My System SpecsSystem Spec

  9. #9


    Redmond
    Posts : 651
    Windows 8.1 x64


    Not sure, but I'd guess that AI suite would have a way to reset it's changes. Might want to reinstall and check.
      My System SpecsSystem Spec

  10. #10


    Posts : 15
    Windows 8 Pro + Media Center 64bit


    Quote Originally Posted by cluberti View Post
    Not sure, but I'd guess that AI suite would have a way to reset it's changes. Might want to reinstall and check.
    I just went into AI Suite and turned it down to factory clock(~4.1ghz) and the prime95 errors seem to have went away, was that an error for not enough voltage?
      My System SpecsSystem Spec

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Ugh. So many BSOD's.
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