Windows 8 and 8.1 Forums

Windows Services Very Strange Problem

  1. #1

    Posts : 52
    Windows 8 Pro x64

    Windows Services Very Strange Problem

    Let me start off by saying that all my services are working fine.

    However, all the Windows services show this in the 'Description' column "Failed to read description. Error code: 2".

    Also when I click into any of my hard disks 'Properties' dialogue box I cannot run the disk error check. When clicking on the 'Check' button nothing happens. I can run 'chkdsk' from an elevated command prompt.

    However, I cannot run 'sfc /scannow', I get the error "Windows Resource Protection could not start the repair service". I ran 'sfc /scannow' at boot. It works fine there, but did not find any problems.

    I do not know how long this has been going on, as I reloaded my last 3 image backups, still the same.

    Any help gratefully appreciated.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    For starters:
    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
    Please provide this information so we can provide a complete analysis (even though you're not reporting BSOD's - the reports will help us): Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3

    Posts : 52
    Windows 8 Pro x64

    Thanks for your input.

    I have run all the test you suggested, there were no fails!

    Zip file attached from diagnostic tool.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Your BIOS dates from 2009. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    You're getting this error once a day:
    Log Name: System
    Source: LsaSrv
    Date: 2013-05-05T21:14:12.830
    Event ID: 6033
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    Computer: Desktop
    An anonymous session connected from DESKTOP has attempted to open an LSA policy handle on this machine. The attempt was rejected with STATUS_ACCESS_DENIED to prevent leaking security sensitive information to the anonymous caller.
    The application that made this attempt needs to be fixed. Please contact the application vendor. As a temporary workaround, this security measure can be disabled by setting the \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\TurnOffAnonymousBlock DWORD value to 1.
    This message will be logged at most once a day.
    It is suggestive of a malware infection - I suggest that you run several free scans to ensure that the system is clean. I have a list of free scans/scanners that I use here: Free Online AntiMalware Resources

    This error is suggestive of pirated software:
    Log Name: Application
    Source: Application Hang
    Date: 2013-05-20T17:10:29.000
    Event ID: 1002
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Desktop
    The program keygen.exe version 2013.5.12.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: bcc
    Start Time: 01ce556baa8c10d3
    Termination Time: 4294967295
    Application Path: F:\Software\priPrinter Pro 5.6\keygen.exe
    Report Id: 67e97792-c15f-11e2-80ff-002268769212
    Faulting package full name:
    Faulting package-relative application ID:
    There are enough signs here that that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    I suspect that the problem is caused either by malware, or by problems with pirated software.
    Beyond that, all I can think of is to try to wipe the hard drive and "clean" install Windows:
    Backup, Wipe, and "Clean Install" of Windows
    For testing purposes, it's best to install Windows "clean".
    This is, basically, installing it the way that Microsoft intended (using drivers from Windows Update).
    This procedure is for Windows 7 and Vista.

    You will need your installation/recovery DVD(s) before you start. Once you wipe the hard drive there's no going back!!!

    1. Backup all your data.
    This will wipe everything off of your hard drive, so anything that you want to keep will need to be saved elsewhere.

    NOTE: If this is due to an infection, remember to scan the data with another system's current antivirus in order to locate and remove any malware.
    NOTE: Disconnect any additional hard drives (internal and external) that you may have installed. This may break any multi-boot setups that you have, so be prepared to conduct recovery operations on them once you're done. Don't forget that, if this is due to an infection, the additional hard drives may be infected also.

    2. Connect the system to the internet (if the system says disconnect from the Internet, then do so).

    2. Make sure that you've run hardware diagnostics on the system, as installing Windows on "borked" hardware isn't a real good idea.
    Free diagnostics here: Hardware Diagnostics
    At a minimum, you must have run these bootable diagnostics (they work outside of Windows, so Windows doesn't have to be working): Initial Hardware Diagnostics

    3. Use one of these free utilities to wipe the hard drive clean:
    KillDisk ( Freeware Download Active@ KillDisk ).
    DBAN ( DBAN Download | Darik's Boot And Nuke )
    This will also delete any recovery partitions on the system - so the installation/recovery DVD's are essential!!!

    4. Install Windows by booting from the installation/recovery DVD - DO NOT tweak any settings!!!

    5. Visit Windows Update and get all updates

    6. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)

    7. Not needed for Windows 8 (it was Service Pack install for Vista/7)

    8. Visit Windows Update and get all available updates

    9. Download, install, and update a free antivirus so you don't get infected while testing ( Free AntiVirus ).

    10. Test to see if the problem remains.
    If the problems persist, then the problem is most likely with your hardware.
    If the problems are gone, then proceed with installing the latest version of your favorite programs, testing after each one for errors.

    CAVEAT: If you have an Asus motherboard, check the date on the C:\Windows\System32\driver\ASACPI.sys file. 2004/2005 is a problem, 2009/2010 is OK. Updates are available at the Asus support website.

    CAVEAT: If you have a Sony system, make sure that you DO NOT have the 2007 (or earlier) version of the Sony Firmware Extension Parser (SFEP.sys). Update this driver immediately!!!
      My System SpecsSystem Spec

  5. #5

    Posts : 52
    Windows 8 Pro x64


    Thank you so much for your help - you helped find the problem.

    Let me first assure you that I am running a certified MS copy of Windows 8, bought and paid for through Windows Store.

    My BIOS is up to date.

    However, you helped me solve the problem with the pirated software. This was something my friend put on the PC for me some time ago, and after a few days I found I did not want it so uninstalled it. When you pointed it out to me in your last message, I searched my PC for it and could find no trace.

    I therefore searched out the date my friend installed the software (it was in my calendar!). I then went on a search on an external hard drive and found an image from 5 days before he installed this pirate stuff. I therefore managed to roll back to the image I found, and everything is now fine again, all problems have gone.

    I will tell my friend he can keep his software to himself in future!

    Thank you so much for all your time and effort.
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    More BSOD's are solved by the owners of the computer than any other method.
    I just provide clues that will, hopefully, point you in the right direction to find the fix!

    Good luck to you and thanks for letting us know what the fix was!
      My System SpecsSystem Spec

  7. #7

    Posts : 52
    Windows 8 Pro x64

    Thanks again for all your help.
      My System SpecsSystem Spec

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