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Ntfs.sys BSOD crash

  1. #11


    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center


    "Application popup: explorer.exe - Application Error : The instruction at 0xd5ec4f06 referenced memory at 0xd4fa1d38. The memory could not be read.

    Click on OK to terminate the program"

    Appeared when I shutdown. Not sure what it means.

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Are you still getting BSOD's
    Does the explorer.exe problem continue to appear after 3 consecutive reboots?
    Please upload another set of reports so we can see what's going on inside the system.

    Also, please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  3. #13


    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center


    Did 3 or so reboots in a row with no error.
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Not much evidence of recent explorer.exe issues. Found some dating from 24 May and earlier.
    These blame a system file named DUI70.dll. Try running sfc.exe /scannow from an elevated (Run as administrator) Command Prompt

    There are other signs of problems, but nothing real specific.
    You have svchost.exe using your registry while the system tries to unload it (don't know what) and some problems with webcache files in IE (try clearing all history/cached in IE10).

    Just a hunch, but have you scanned for viruses with at least 2 different scanners? Here's a list of some free scanners: Free Online AntiMalware Resources
      My System SpecsSystem Spec

  5. #15


    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center


    I did scannow like 3 times and it says nothing wrong and I cleared cache and disk cleanup for the webcache thing but idk how to fix that?
      My System SpecsSystem Spec

  6. #16


    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center


    I think I'm going to just reinstall windows tonight... Question is..I have an ssd, 2tb drive, and 32gb cache ssd thing. Wondering if i should still install raid drivers post install..

    No virus I doubt that all I do is load up a game I never go on any sites.
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    RAID drivers should be one of the downloads listed at the Dell website for your system.
    If they're older than mid-2012, then update them.
      My System SpecsSystem Spec

  8. #18


    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center


    I get them off intel because they are newer.
      My System SpecsSystem Spec

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Ntfs.sys BSOD crash
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