Windows 8 and 8.1 Forums

Various BSODs Every Day

  1. #1


    Posts : 2
    Windows 8

    Various BSODs Every Day


    Hi,

    I have a Lenovo G480 laptop which is less than two weeks old. When I bought it, the guy at the shop added 2GB of RAM to the existing 2GB. A few days ago I installed several Windows updates.

    The latest BSOD was system service exception. I've also had several instances of page fault in nonpaged area and, if I remember correctly, NTFS file system. The BSODs tend to happen shortly after the first startup of the day. They sometimes occur when I try to watch YouTube videos. They happen every day.

    Any help would be much appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 41 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Bluetooth is disabled. Is this deliberate? If so, why?

    Out of 5 memory dumps there were 4 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    Additonally, the memory dumps seem to point at hardware issues, so that's our primary concern here. Try these free diagnostics: Initial Hardware Diagnostics If they all pass, then try those here: Additional Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    NOTE: You may not find updates for the Lenovo drivers - if so, just post back to let us know.

    LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
    Lenovo HD Disk Driver
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys

    ntk_PowerDVD_64.sys Tue Aug 3 05:04:12 2010 (4C57DB8C)
    Cyberlink PowerDVD driver
    http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD_64.sys

    000.fcl Thu Nov 18 19:53:28 2010 (4CE5CA88)
    CyberLink FCL Driver
    http://www.carrona.org/drivers/driver.php?id=000.fcl

    HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    AcpiVpc.sys Wed Dec 7 22:14:15 2011 (4EE02B87)
    Lenovo ACPI Virtual Power Controller
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu May 23 08:38:24.508 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052313-15250-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:20:59.194
    Probably caused by :hardware ( win32k!memset+6 )
    BugCheck 3B, {c0000005, fffff960000f9ad6, fffff880185dae30, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960000f9ad6, Address of the instruction which caused the bugcheck
    Arg3: fffff880185dae30, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  ETDCtrlHelper.
    FAILURE_BUCKET_ID: IP_MISALIGNED
    CPUID:        "Intel(R) Core(TM) i3-2348M CPU @ 2.30GHz"
    MaxSpeed:     2300
    CurrentSpeed: 2295
      BIOS Version                  5ECN41WW(V4.00)
      BIOS Release Date             12/20/2012
      Manufacturer                  LENOVO
      Product Name                  20149
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 21 09:59:49.620 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052113-19015-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:1 days 0:50:18.000
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 24, {b50019060b, fffff88015bd98f8, fffff88015bd9130, fffff88001739ce4}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b50019060b
    Arg2: fffff88015bd98f8
    Arg3: fffff88015bd9130
    Arg4: fffff88001739ce4
    PROCESS_NAME:  svchost.exe
    BUGCHECK_STR:  0x24
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i3-2348M CPU @ 2.30GHz"
    MaxSpeed:     2300
    CurrentSpeed: 2295
      BIOS Version                  5ECN41WW(V4.00)
      BIOS Release Date             12/20/2012
      Manufacturer                  LENOVO
      Product Name                  20149
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon May 20 09:09:00.685 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052013-16953-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:1 days 4:49:04.650
    *** WARNING: Unable to verify timestamp for eamonm.sys
    *** ERROR: Module load completed but symbols could not be loaded for eamonm.sys
    Probably caused by :hardware ( fileinfo!FIStreamGet+178 )
    BugCheck BE, {fffff88000b181a0, 109a14121, fffff880185242d0, b}
    BugCheck Info: ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
    Arguments: 
    Arg1: fffff88000b181a0, Virtual address for the attempted write.
    Arg2: 0000000109a14121, PTE contents.
    Arg3: fffff880185242d0, (reserved)
    Arg4: 000000000000000b, (reserved)
    BUGCHECK_STR:  0xBE
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  winlogon.exe
    FAILURE_BUCKET_ID: IP_MISALIGNED
    CPUID:        "Intel(R) Core(TM) i3-2348M CPU @ 2.30GHz"
    MaxSpeed:     2300
    CurrentSpeed: 2295
      BIOS Version                  5ECN41WW(V4.00)
      BIOS Release Date             12/20/2012
      Manufacturer                  LENOVO
      Product Name                  20149
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 19 04:16:03.071 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051913-55890-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:1 days 1:35:07.667
    Probably caused by :memory_corruption
    BugCheck 3B, {c0000005, fffff960001b0ce7, fffff88003351fb0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960001b0ce7, Address of the instruction which caused the bugcheck
    Arg3: fffff88003351fb0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i3-2348M CPU @ 2.30GHz"
    MaxSpeed:     2300
    CurrentSpeed: 2295
      BIOS Version                  5ECN41WW(V4.00)
      BIOS Release Date             12/20/2012
      Manufacturer                  LENOVO
      Product Name                  20149
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat May 18 00:37:33.655 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051813-16515-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:59:08.339
    Probably caused by :memory_corruption
    BugCheck 50, {ffffffffffffffff, 1, fffff880038c2ce6, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffffffffffffff, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff880038c2ce6, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i3-2348M CPU @ 2.30GHz"
    MaxSpeed:     2300
    CurrentSpeed: 2295
      BIOS Version                  5ECN41WW(V4.00)
      BIOS Release Date             12/20/2012
      Manufacturer                  LENOVO
      Product Name                  20149
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu May 23 08:38:24.508 2013 (UTC - 4:00)**************************
    LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
    ntk_PowerDVD_64.sys         Tue Aug  3 05:04:12 2010 (4C57DB8C)
    000.fcl                     Thu Nov 18 19:53:28 2010 (4CE5CA88)
    HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
    AcpiVpc.sys                 Wed Dec  7 22:14:15 2011 (4EE02B87)
    L1C63x64.sys                Wed Feb 15 01:55:09 2012 (4F3B56CD)
    bcmwl63a.sys                Tue Mar 13 20:31:05 2012 (4F5FE6C9)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    ETD.sys                     Tue Aug  7 06:12:33 2012 (5020EA11)
    igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
    EpfwLWF.sys                 Fri Dec 21 07:00:01 2012 (50D44F41)
    epfwwfp.sys                 Fri Dec 21 07:00:03 2012 (50D44F43)
    epfw.sys                    Fri Dec 21 07:00:05 2012 (50D44F45)
    eamonm.sys                  Fri Dec 21 07:02:24 2012 (50D44FD0)
    ehdrv.sys                   Fri Dec 21 07:03:30 2012 (50D45012)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 19 04:16:03.071 2013 (UTC - 4:00)**************************
    intelide.sys                Wed Jul 25 22:29:52 2012 (5010ABA0)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat May 18 00:37:33.655 2013 (UTC - 4:00)**************************
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
    http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD_64.sys
    http://www.carrona.org/drivers/driver.php?id=000.fcl
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=EpfwLWF.sys
    http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
    http://www.carrona.org/drivers/driver.php?id=epfw.sys
    http://www.carrona.org/drivers/driver.php?id=eamonm.sys
    http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Hi,

    I'm in the midst of getting the Windows updates and I'm still looking for the drivers.

    I did, however, run Memtest and a bunch of errors came up:

    Attachment 22248

    Should I bring it back to the store to get it checked out? I'm hopeless at sorting these things out myself.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If it's still under warranty, return it (or have them repair it).
    The red in the Memtest is most likely a bad stick of RAM (hardware)
      My System SpecsSystem Spec

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