BSOD on Win8 install at configuring devices stage

L

Litepurple

New Member
Messages
3
Hello,

I'm trying to help my dad fix his desktop PC on the other side of the world via Skype :cry: Basically, he's installed Windows 8 (as a clean install) from the upgrade DVD however when Windows 8 boots and gets to "configuring devices" with about 69% progress and then BSOD and a crash dump. Does anyone know how I retrieve the crash dump file output even though Windows itself won't start? I want to see if there's a dodgy device somewhere causing errors. He did get occasional BSOD in Win7 so it sounds like it could be the same thing. The installation is fine up until that point.

I'm going to get my dad to try starting without any USB devices plugged in.

Thanks, LP.
 

My Computer

System One

  • OS
    Win8
Try using a bootable disk - such as a Live Linux distribution or the Ultimate Boot CD.
That should allow you to access the file system on the hard drive.

If there are memory dumps, you should be able to find them in C:\Windows (MEMORY.dmp) or in C:\Windows\Minidump.

But also, there'll be several installation log files that may contain info on why the installation is failing:
Understanding Failures and Log Files
Windows Setup Log Files and Event Log

You might also have him try these free, bootable diagnostics: Initial Hardware Diagnostics
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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