Windows 8 and 8.1 Forums


Crashes and BSOD Randomly :(

  1. #1


    Posts : 11
    Windows 8

    Crashes and BSOD Randomly :(


    Hi, this is my first thread here. hope that someone help me please
    my laptop crashes randomly and BSOD.
    changed my RAMs slot but nothing changed. even my HDD. with no change.

    HELP, PLEASE!!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Drivers aren't installed for this device:
    Not Available ACPI\HPQ0004\3&11583659&0 The drivers for this device are not installed.
    It's most likely the ProtectSmart Hard Drive Protection or HP 3D Drive Guard

    Out of 16 memory dumps there were 10 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    SynTP.sys Thu Oct 13 22:34:52 2011 (4E979FCC)
    Synaptic Touch Pad Driver
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed May 22 10:41:38.528 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052213-19593-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:33.270
    Probably caused by :ntkrnlmp.exe ( nt!RtlDeleteNoSplay+aa )
    BugCheck 24, {b50019060b, fffff88002bbe528, fffff88002bbdd60, fffff8039d07c4aa}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b50019060b
    Arg2: fffff88002bbe528
    Arg3: fffff88002bbdd60
    Arg4: fffff8039d07c4aa
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!RtlDeleteNoSplay
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 22 09:07:09.214 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052213-18267-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:06:33.134
    Probably caused by :ntkrnlmp.exe ( nt!IopXxxControlFile+e6f )
    BugCheck 3B, {c0000005, fffff801af8ddac1, fffff880096adfd0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801af8ddac1, Address of the instruction which caused the bugcheck
    Arg3: fffff880096adfd0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SynTPEnh.exe
    FAILURE_BUCKET_ID: 0x3B_nt!IopXxxControlFile
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 22 08:49:55.115 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052213-24039-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:04:59.858
    Probably caused by :tcpip.sys ( tcpip! ?? ::FNODOBFM::`string'+108d2 )
    BugCheck 1E, {ffffffffc0000005, fffff80303b47d02, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80303b47d02, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_tcpip!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 22 08:37:07.761 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052213-18954-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:02:57.682
    Probably caused by :win32k.sys ( win32k!PostRawMouseInput+2f9 )
    BugCheck 3B, {c0000005, fffff960001c4cf9, fffff88006a55ce0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960001c4cf9, Address of the instruction which caused the bugcheck
    Arg3: fffff88006a55ce0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!PostRawMouseInput
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 22 08:12:28.775 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052213-21309-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:15:10.695
    Probably caused by :ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
    BugCheck 1, {7f95cb92dda, 0, ffff, fffff880086aecc0}
    BugCheck Info: APC_INDEX_MISMATCH (1)
    Arguments: 
    Arg1: 000007f95cb92dda, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: fffff880086aecc0, Call type (0 - system call, 1 - worker routine)
    BUGCHECK_STR:  0x1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x1_SysCallNum_21_nt!KiSystemServiceExit
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 22 07:51:11.546 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052213-20966-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:01:38.289
    *** ERROR: Module load completed but symbols could not be loaded for mouclass.sys
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
    Probably caused by :mouclass.sys ( mouclass+278b )
    BugCheck 139, {3, fffff88000af8690, fffff88000af85e8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff88000af8690, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff88000af85e8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_mouclass+278b
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 22 07:47:31.849 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052213-24429-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:57.591
    Probably caused by :win32k.sys ( win32k!AllocateObject+5a )
    BugCheck 50, {fffff80000000020, 0, fffff800e56f0a32, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff80000000020, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff800e56f0a32, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: AV_win32k!AllocateObject
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 22 07:05:26.475 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052213-25350-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:52.396
    Probably caused by :ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
    BugCheck 1, {7f9436c466b, 0, 30000000, fffff88007901cc0}
    BugCheck Info: APC_INDEX_MISMATCH (1)
    Arguments: 
    Arg1: 000007f9436c466b, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 0000000030000000, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: fffff88007901cc0, Call type (0 - system call, 1 - worker routine)
    BUGCHECK_STR:  0x1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  LogonUI.exe
    FAILURE_BUCKET_ID: 0x1_SysCallNum_1aa_nt!KiSystemServiceExit
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 22 07:03:39.639 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052213-28501-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:07:53.560
    Probably caused by :ntkrnlmp.exe ( nt!NtWriteFile+9f4 )
    BugCheck 3B, {c0000005, fffff8009fc7f8c6, fffff88009be30a0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8009fc7f8c6, Address of the instruction which caused the bugcheck
    Arg3: fffff88009be30a0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_nt!NtWriteFile
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 22 06:51:46.809 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052213-29530-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:19.729
    Probably caused by :usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+75 )
    BugCheck FE, {5, fffffa8003cab1a0, 80863b3c, fffffa8006a3a2d8}
    BugCheck Info: BUGCODE_USB_DRIVER (fe)
    Arguments: 
    Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
        using a physical memory address that was not allocated by
        the USBport driver.
    Arg2: fffffa8003cab1a0, Device extension pointer of the host controller
    Arg3: 0000000080863b3c, PCI Vendor,Product id for the controller
    Arg4: fffffa8006a3a2d8, Pointer to Endpoint data structure
    BUGCHECK_STR:  0xFE
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 21 16:06:30.973 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052113-37268-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:18.715
    *** ERROR: Module load completed but symbols could not be loaded for rdyboost.sys
    Probably caused by :rdyboost.sys ( rdyboost+c973 )
    BugCheck A, {fffffa83032878e8, 2, 1, fffff8003c0df3b4}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: fffffa83032878e8, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8003c0df3b4, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_rdyboost+c973
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 21 15:25:15.940 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052113-21746-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:01:24.189
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 19, {3, fffff8a002655a80, b0003700370036, fffff8a002655a80}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 0000000000000003, the pool freelist is corrupt.
    Arg2: fffff8a002655a80, the pool entry being checked.
    Arg3: 00b0003700370036, the read back flink freelist value (should be the same as 2).
    Arg4: fffff8a002655a80, the read back blink freelist value (should be the same as 2).
    BUGCHECK_STR:  0x19_3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 21 15:22:58.257 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052113-22729-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:04:02.999
    Probably caused by :ntkrnlmp.exe ( nt!KiTimerWaitTest+1a0 )
    BugCheck A, {fffff8c3478eb922, 2, 0, fffff803476ab7e0}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: fffff8c3478eb922, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff803476ab7e0, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!KiTimerWaitTest
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 21 13:48:48.481 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052113-22729-02.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:04:30.223
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+160 )
    BugCheck 10E, {1f, fffff8a0068da010, 0, 6c4e}
    BugCheck Info: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    Arguments: 
    Arg1: 000000000000001f, The subtype of the bugcheck:
    Arg2: fffff8a0068da010
    Arg3: 0000000000000000
    Arg4: 0000000000006c4e
    BUGCHECK_STR:  0x10e_1f
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x10e_1f_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 21 12:14:00.471 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052113-24382-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:01:48.214
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck 3B, {c0000005, fffff80279b40d02, fffff88006cbf0b0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80279b40d02, Address of the instruction which caused the bugcheck
    Arg3: fffff88006cbf0b0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0x3B_nt!KxWaitForLockOwnerShip
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 21 12:09:28.164 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052113-20373-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 1:12:24.085
    Probably caused by :ntkrnlmp.exe ( nt!KiSystemServiceExit+ec )
    BugCheck 3B, {c0000005, fffff80120905147, fffff88004d6d1d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80120905147, Address of the instruction which caused the bugcheck
    Arg3: fffff88004d6d1d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  IDMIntegrator6
    FAILURE_BUCKET_ID: 0x3B_nt!KiSystemServiceExit
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  F.29
      BIOS Release Date             11/07/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed May 22 10:41:38.528 2013 (UTC - 4:00)**************************
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    atikmpag.sys                Mon Jun 18 16:41:29 2012 (4FDF9279)
    atikmdag.sys                Mon Jun 18 17:21:01 2012 (4FDF9BBD)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    idmwfp.sys                  Thu Sep 27 04:07:16 2012 (50640934)
    netr28x.sys                 Fri Apr 12 22:22:01 2013 (5168C149)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 21 15:22:58.257 2013 (UTC - 4:00)**************************
    netr28x.sys                 Wed Apr 11 04:25:34 2012 (4F853FFE)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8


    Quote Originally Posted by usasma View Post
    If unable to find an update, please remove (un-install) the program responsible for that driver.
    How can I do this?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The 3 older drivers that I listed will need updates.
    The Intel Management Engine can be gotten from http://downloadcenter.intel.com Search for "Management Engine" (without the qoutes)
    The Synaptics Touchpad can be gotten from Drivers | Synaptics
    The Realtek PCI/PCIe adapter (actually is a Realtek PCIe GBE Family Controller) can be gotten from Realtek
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 8


    Well, i tried to install the Intel Management Engine. I did that using DriverEase.
    and the program installation asked for a restart. when I did. the windows showed BSOD. and didn't work until I made a system restore to the point before the installation!
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm not in favor of these DriverEase type programs - they don't detect the entire package that's needed, only the individual drivers.
    Then, when they try to install the individual drivers something gets missed and they don't work.

    Try downloading the latest version direct from http://www.downloadcenter.intel.com and double click on it to install it.
    Since you had issues/BSOD's from it before, make sure that you're prepared to use System Restore again (just in case).
      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 8


    Quote Originally Posted by usasma View Post
    The Synaptics Touchpad can be gotten from Drivers | Synaptics
    The Realtek PCI/PCIe adapter (actually is a Realtek PCIe GBE Family Controller) can be gotten from Realtek
    I found these drivers.

    Quote Originally Posted by usasma View Post
    The Intel Management Engine can be gotten from http://downloadcenter.intel.com Search for "Management Engine" (without the qoutes)
    but this one, I didn't!
    what shall I do?

    By the way. BSOD is still there. with different codes like ntfs.sys.
      My System SpecsSystem Spec

  8. #8


    Posts : 11
    Windows 8


    While I updated the Synaptics Drive. and unfortunately it made a bad impact. after installation. it asked for a restart. and then after the restart the BSOD started over and over again, and when I tried to use the system restore to a point I created later. I can't.
    tomorrow I will get my original HDD. and I'm gonna install a new windows again. what shall I do to get rid of the BSOD headaches!
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This appears more and more like a hardware problem. I would suggest starting with these free hardware diagnostics: Hardware Diagnostics

    Can you disable the touchpad in the BIOS? If not, how about disabling it in Device Manager?
    Use a USB mouse while testing and see if that helps.
      My System SpecsSystem Spec

  10. #10


    Posts : 11
    Windows 8


    Well. it was a hardware problem in my Intel chip. due to the over heat :\
    and the repair center solved. as I hope Inshallah
    thank you for help usasma
      My System SpecsSystem Spec

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