Windows 8 and 8.1 Forums


Multiple, random crashes per hour - highly frustrating

  1. #1


    Posts : 4
    Windows 8

    Multiple, random crashes per hour - highly frustrating


    Hello all,

    After attempting to self-troubleshoot this issue on and off for months to no avail, I've decided to ask for a bit of help here. I've been receiving very, very frequent BSODs (averaging about 3-4 per hour as of recent) on my computer whenever browsing the web, starting up, listening to music, or even while letting it sit idle. These errors have brought up messages ranging from system_service_exception to memory_management, bad_spool_header (I don't remember the name of that one exactly) and page_fault_in_nonpaged area as well as a myriad of others. Googling the error made me think the issue might be with the drivers in my computer being incompatible with particular Windows Updates, but when I've gone into the Control Panel to uninstall the updates I hear about online, I find that I don't even have them installed. Another fix I tried was updating the drivers for my processor/graphics card (AMD Phenom II / ATI Radeon ----) but I found that the installer kept crashing my computer as well.

    I have no idea what triggers these errors or why they pop up so frequently - all of this crashing has only began happening as soon as I upgraded to the full version of Windows 8 from the beta around December. The crashing got so bad about a week ago that I refreshed the computer, hence why the attached logs only go up until May 11th. My computer is an HP rig that I have replaced the motherboard/processor/RAM of, so I guess you could say it's basically a self-built computer, if it turns out this might be a hardware issue (though I doubt it, since this computer was put together in July and had been working fine from July until December!)

    Additionally, Google Chrome has been crashing like no other using this computer - errors when loading pages or even just opening Chrome ranging from a full browser crash to individual tabs or extensions crashing. I tried installing Firefox thinking it might have been a browser issue today, but posting from Firefox now, Firefox has crashed seven times (with 4 BSODs) in the course of me typing this post - that's about 30 minutes. Windows Media Player also crashes every time I use it after an hour or two of it being open.

    I'm a college student with finals coming up soon so I would really, really appreciate if someone could help me figure out what's wrong with my computer before I start losing my papers and notes.

    Thank you for your time.

      My System SpecsSystem Spec

  2. #2


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    Lets separate hardware from software problems

    Please restart the computer in safemode with networking

    Copy all important data to an external media (its possible your harddrive may be stopping/freezing)

    browse the web, your files/folders play some media, normal everyday stuff and leave it in safemode til it crashes

    If you are satisfied that the problem is gone then run the task manager and disable all startup items

    Run your antivirus programs

    download Spybot search and destroy v 1.62 (not ver 2) and run, click fix selected problems after its done

    Here are two files that will get you into and out of safemode easily.

    copy them to your desktop and run as administrator by right clicking the file and select run as administrator

    Run safemode boot only once the system will keep booting in safemode until you run the normal boot file after all is done and the system is running ok..

    Attachment 22131


    Attachment 22132
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    Quote Originally Posted by Brooklyn567 View Post
    Lets separate hardware from software problems

    Please restart the computer in safemode with networking

    Copy all important data to an external media (its possible your harddrive may be stopping/freezing)

    browse the web, your files/folders play some media, normal everyday stuff and leave it in safemode til it crashes

    If you are satisfied that the problem is gone then run the task manager and disable all startup items

    Run your antivirus programs

    download Spybot search and destroy v 1.62 (not ver 2) and run, click fix selected problems after its done

    Here are two files that will get you into and out of safemode easily.

    copy them to your desktop and run as administrator by right clicking the file and select run as administrator

    Run safemode boot only once the system will keep booting in safemode until you run the normal boot file after all is done and the system is running ok..

    Attachment 22131


    Attachment 22132
    So at first it seemed like that might have solved the problem, but after a few hours I got 3 BSODs (one system_service_exception and one ntfs_file_system) and 2 crashes on firefox/chrome... I ran Spybot 1.62 before these crashes happened, too.
      My System SpecsSystem Spec

  4. #4


    Posts : 16
    windows 8


    The variability in the memory dumps frequently points to some sort of hardware problem. If these BSODs continued even after a fresh install of windows and in safe mode that is even more evidence for this.

    You already replaced your MB, RAM, and CPU, so the next logical location to look is your HD.

    1. Download HD Tune
    2. Check the section titled "health" which will show the SMART status of your HD
    3. Run a full error scan in the section titled "error scan". This will check for file system or physical problems in sectors.
    4. report back here with any relevant information.


    While you are troubleshooting this BSOD I would also recommend doing the following.

    information   Information
    Update the Following Drivers. Old drivers can cause system instability.

    agrsm64.sys Mon Nov 10 10:01:35 2008 (49184CCF)
    Agere Systems Soft Modem
    http://www.carrona.org/drivers/driver.php?id=agrsm64.sys

    atikmdag.sys Mon Jun 18 17:21:01 2012 (4FDF9BBD)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    "Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64" is disabled on your computer. Is this device supposed to be disabled? The driver associated with it is about one year old so consider looking for updates for this particular device.


    warning   Warning
    Uninstall the programs associated with these drivers as they are known causes of BSODs

    ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
    Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

    AODDriver2.sys Thu Apr 5 05:23:37 2012 (4F7D6499)
    AMD Overdrive; also in EasyTune6 for Gigabyte motherboard [br] Known BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8


    So I haven't responded a while because last weekend my computer crashed in the middle of booting into safe mode and since then it was stuck in a reboot-and-blue-screen loop. I just recently got my hands on a new hard drive, thinking that the hard drive was the issue, but after having installed Windows 8 here for only an hour I've already gotten Chrome to crash once and a memory_management BSOD, so I guess the hard drive probably isn't the problem. What should I do?


    Attached is system info from this crash:
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8


    Bump? Any help, please?
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm sorry that no one has responded to this post for a while. Personally, I was waiting for Frack to reply, but since he hasn't I'll give it a shot.

    I have eye problems, so I haven't fully reviewed the previous posts. For starters, please run this free memory diagnostic: Memory Diagnostics

    No Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    No info in the MSINFO32.nfo file. Please resend the reports AFTER updating Windows.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    agrsm64.sys Mon Nov 10 10:01:35 2008 (49184CCF)
    Agere Systems Soft Modem
    http://www.carrona.org/drivers/driver.php?id=agrsm64.sys

    dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
    Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Also, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri May 31 00:09:31.887 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\053013-26551-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 2:33:52.776
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+26562 )
    BugCheck 1A, {5003, fffff70001080000, 713f, 713c0000e27f}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000005003, The subtype of the bugcheck.
    Arg2: fffff70001080000
    Arg3: 000000000000713f
    Arg4: 0000713c0000e27f
    BUGCHECK_STR:  0x1a_5003
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x1a_5003_nt!_??_::FNODOBFM::_string_
      BIOS Version                  1001   
      BIOS Release Date             02/29/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri May 31 00:09:31.887 2013 (UTC - 4:00)**************************
    agrsm64.sys                 Mon Nov 10 10:01:35 2008 (49184CCF)
    dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    atikmpag.sys                Mon Jun 18 16:41:29 2012 (4FDF9279)
    atikmdag.sys                Mon Jun 18 17:21:01 2012 (4FDF9BBD)
    ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
    
    http://www.carrona.org/drivers/driver.php?id=agrsm64.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
      My System SpecsSystem Spec

Multiple, random crashes per hour - highly frustrating
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