Windows 8 and 8.1 Forums

BSOD and Crashing

  1. #1


    Posts : 13
    Windows 8 64 Bit

    BSOD and Crashing


    I'm hoping someone here can read into the event logs and work out what is happening with my computer.

    Majority of the time the computer doesn't shut-down properly, will just reboot and load into windows asking about sending some information to Microsoft.

    What has started happening last day or two I'm receiving artifacts in Bioshock Infinite, then it crashed with a Red screen of death.

    I initially thought it was the GPU, however this is my 3rd GPU. Now I'm thinking it's perhaps the RAM. I've run memory diagnostic with no errors.

    Any advice is sincerely welcome.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 61 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    We have seen problems with Killer NIC cards in Win8. As they're not widely used, it's difficult to figure out what's to blame (hardware or drivers). I suggest first updating the drivers to the latest, Win8 compatible version. If that doesn't stop the BSOD's, then I suggest trying another network card.

    C: drive only has about 10% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
    One of the 3 memory dumps blames your ATI video drivers (the other 2 are inconclusive). Because of the small number of 3rd party drivers in the memory dump - I tend to wonder if this might be a hardware problem.

    I suggest using this procedure to install the DRIVERS ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the BSOD's continue after that, then I'd suggest the free video tests here: Additional Hardware Diagnostics
    Keep an eye out for updated drivers from ATI - as this is the 2nd one of these that I've seen this week (and I've only seen one or two over the last year or two).

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue May 21 05:32:42.316 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052113-7250-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 6:08:10.374
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by :atikmdag.sys ( atikmdag+23c5c )
    BugCheck A0000001, {5, 0, 0, 0}
    BugCheck Info: Unknown bugcheck code (a0000001)
    Arguments: 
    Arg1: 0000000000000005
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xA0000001
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xA0000001_atikmdag+23c5c
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3492
      BIOS Version                  F7
      BIOS Release Date             08/23/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon May 20 23:23:06.509 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052113-6546-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 15:42:26.207
    Probably caused by :win32k.sys ( win32k!memcpy+36b3 )
    BugCheck 3B, {c0000005, fffff8015ab173d0, fffff8800b9f8c10, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8015ab173d0, Address of the instruction which caused the bugcheck
    Arg3: fffff8800b9f8c10, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!memcpy
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3492
      BIOS Version                  F7
      BIOS Release Date             08/23/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May 16 04:12:57.146 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051613-10515-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 20:00:57.991
    Probably caused by :win32k.sys ( win32k!memcpy+36bf )
    BugCheck 3B, {c0000005, fffff8036d8a73d0, fffff88009cf3c10, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8036d8a73d0, Address of the instruction which caused the bugcheck
    Arg3: fffff88009cf3c10, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!memcpy
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3492
      BIOS Version                  F7
      BIOS Release Date             08/23/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue May 21 05:32:42.316 2013 (UTC - 4:00)**************************
    bwcW8x64.sys                Thu Jun 14 11:54:20 2012 (4FDA092C)
    e22w8x64.sys                Tue Jul 10 12:29:50 2012 (4FFC587E)
    e1c63x64.sys                Fri Aug 10 18:40:50 2012 (50258DF2)
    cthda.sys                   Wed Aug 22 23:54:59 2012 (5035A993)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    AtihdW86.sys                Thu Feb 14 17:11:12 2013 (511D6100)
    IOMap64.sys                 Tue Feb 19 04:29:22 2013 (512345F2)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    atikmpag.sys                Thu Mar 28 21:09:45 2013 (5154E9D9)
    atikmdag.sys                Thu Mar 28 22:27:04 2013 (5154FBF8)
    
    bwcW8x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    e22w8x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
    cthda.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8 64 Bit


    Thank-you very much for your reply usasma.

    As you have suggested I've updated Windows with all possible updates.

    Updated Network Card to latest Beta driver and uninstalled entire ATI suite and have just re-installed the latest Beta driver.

    I've confirmed I have the latest SSD firmware.

    Also I've freed space to roughly 30% on primary drive.

    However how do I check what storage controller I have or should install? I just don't wish to install unnecessary drivers.

    I will monitor the system and report thus far...
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    Windows 8 64 Bit


    To add a twist to all of this.

    A thin red line has appeared on the left hand side of monitor. Highly visible in game. Not so much on desktop.

    http://i23.photobucket.com/albums/b3...ps03c535aa.jpg
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    To figure out the storage controllers, you look for ALL storage controller drivers on the system.
    To do this we must know the exact make and model of the system/motherboard.
    From there we research the specifications of the system and see what storage controllers are listed.
    CAUTION: In some OEM systems the system image may include storage drivers for controllers that aren't present on the system. I'm unsure of the impact of these on SSD's - so I suggest updating them also "just in case".

    The most common storage controller is the Intel RST - and your's dates from 2011, so it needs updating.
    The best place for the Intel updates are http://downloadcenter.intel.com Start with the RAID RST (Rapid Storage Technology) drivers, then try the AHCI version. DO NOT try the Enterprise!!!

    Memory dumps blame video drivers - now you're having video issues (the red line). Tends to reinforce the thought that it's a problem with the video sub-system.

    If you haven't updated the video drivers, please do so now using this link: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums
    If you have updated the video drivers, then try the video diagnostics at this link: Additional Hardware Diagnostics
      My System SpecsSystem Spec

  6. #6


    Posts : 13
    Windows 8 64 Bit


    The motherboard is a Gigabyte G1 Sniper M3.

    GIGABYTE - Motherboard - Socket 1155 - G1.Sniper M3 (rev. 1.0)


    Is this the correct one for RST:

    https://downloadcenter.intel.com/Det...+RST)&lang=eng

    I can't see anything else pertaining to me...If I'm not mistaken.

    Yes I've updated to the latest ATI driver, 12.102.

    I will try the Additional Hardware Diagnostics.

    Sorry what does video sub system actually mean? That's relating to the video card I take it ?
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Let's go with the 2 drivers listed on the Downloads section of the Gigabyte page for your mobo.
    The driver dates from Nov of 2012 - and the hotfix will also help to update problem areas ( GIGABYTE - Motherboard - Socket 1155 - G1.Sniper M3 (rev. 1.0) ) I'm referring to the first 2 items in the SATA RAID/AHCI section - the Intel driver and the hotfix.

    Video sub-system is a term that refers to all the stuff associated with video processing. It's sorta vague, but better than trying to name all the components (both hardware and software) that are involved in the error.

    In this case I meant it to refer to the need to consider both the video drivers (which is the first step in troubleshooting this error) and the hardware (which is the second step in troubleshooting this error). There are many, many other things that could be a problem - but these are the most common in this type of situation.

    Did you install the video drivers using the DRIVER ONLY link that I provided? If not, please do so - as just plain updating will leave other ATI programs on the system which can cause video problems. In the past I have seen problems with the Catalyst Control Center, AMD Overdrive, and a couple of other features.
      My System SpecsSystem Spec

  8. #8


    Posts : 13
    Windows 8 64 Bit


    The Intel Driver is now installed. The hotfix unfortunately couldn't be installed, as it would stop during extraction with an error saying 'not applicable to my system.'

    Yes, I followed your link to installing the ATI driver to the tee. Only the driver was updated nothing else installed.

    One great improvement thus far is that the computer has not even once stuffed up during shut-down. Every-time is has properly shut-down.

    Though I am seeing more and more artifacts in Bioshock. Perhaps a comprehensive test with Furmark is in order...
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    So, we presume that the ATI drivers and software have been proven not to be at fault.
    Then next comes the video stress tests. There's several listed on this page, try them all: Additional Hardware Diagnostics
    Good luck!
      My System SpecsSystem Spec

  10. #10


    Posts : 13
    Windows 8 64 Bit


    Oh boy I wish this was the end of it.

    A new problem has appeared since installing the Intel drivers.

    I press any key to resume from sleep. The computer comes to life, however the monitor doesn't turn back on.

    Only a reset of the computer brings back the monitor to life...

    Any ideas?
      My System SpecsSystem Spec

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