Windows 8 and 8.1 Forums

BSOD while computer was 'sleep' overnight

  1. #1

    Posts : 18
    Windows 8 Release Preview

    BSOD while computer was 'sleep' overnight

    I heard my PC reboot itself last night, and came on this morning and found the usual message that said "Windows ran into a problem and had to restart". I have uploaded the zip file from the SF Diagnostic tool per the instructions.

    Thank you much in advance!!


      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)

    NuidFltr.sys Fri Apr 8 18:58:16 2011 (4D9F9308)
    Microsoft Intellipoint mouse driver

    iaStor.sys Fri May 20 12:52:24 2011 (4DD69C48)
    Intel Storage drivers

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

    The following is for informational purposes only.
    **************************Sat May 18 06:13:19.435 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051813-14414-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 9:26:47.102
    Probably caused by :ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )
    BugCheck 1E, {ffffffffc0000005, fffff801e06eb4f0, 0, 1800}
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff801e06eb4f0, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000001800, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!HvpGetCellPaged
    CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2786
      BIOS Version                  6.00 PG
      BIOS Release Date             08/25/2011
      Manufacturer                  OEM
      Product Name                  OEM
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat May 18 06:13:19.435 2013 (UTC - 4:00)**************************
    speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)
    NuidFltr.sys                Fri Apr  8 18:58:16 2011 (4D9F9308)
    iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    nvhda64v.sys                Wed Dec 19 00:41:41 2012 (50D15395)
    dc3d.sys                    Wed Jan  9 06:16:07 2013 (50ED5177)
    nvlddmkm.sys                Thu Mar 14 21:37:00 2013 (51427B3C)
      My System SpecsSystem Spec

  3. #3

    Posts : 18
    Windows 8 Release Preview

    Hi John,

    I have so many issues now that I'm convinced that this is a hardware issue (more specifically, the motherboard).

    Here's what happened over the past 24+ hours:

    - After updating/removing some programs (SpeedFan, Intel RST, etc), I restarted the computer and found that neither my mouse or keyboard would work (both USB). At first, I thought the system was frozen, but I saw that the clock was moving. This has NEVER happened before. Here's where it gets weird. If I let the system go into hibernate/sleep, THEN the USB ports would start to work. I ran a malware scan using malwarebytes just to make sure I leave no stone unturned.

    - I thought that I fubar'ed something, so I did a system restore. I thought it completed successfully, but now Windows crashes before rebooting in an endless loop.

    - Now I get an error message that the boot configuration is missing or corrupted.

    - I notice that the post process takes a lot longer on startup, and not only that, when I put in my repair disc .. it takes about 15 minutes before the repair process appears on the screen.

    - I'm trying to do a system image restore (as luck would have it, I did a complete image backup because I had a faulty SSD that I just replaced a couple of weeks ago)

    I have had nothing but problems with my PC .. terrible terrible luck. The motherboard must be the culprit, if it is indeed a hardware problem for I have replaced just in the past 6-12 months:

    - RAM
    - HDD
    - Power Supply

    I'll let you know how the system restore process goes ...
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Since you're able to make images, I'd suggest making an image of the current installation (to save where you're at), then do a clean install (just temporary) to see if that's the issue.

    Here's how I suggest you do a clean install:
    Backup, Wipe, and "Clean Install" of Windows
    For testing purposes, it's best to install Windows "clean".
    This is, basically, installing it the way that Microsoft intended (using drivers from Windows Update).
    This procedure is for Windows 7 and Vista.

    You will need your installation/recovery DVD(s) before you start. Once you wipe the hard drive there's no going back!!!

    1. Backup all your data.
    This will wipe everything off of your hard drive, so anything that you want to keep will need to be saved elsewhere.

    NOTE: If this is due to an infection, remember to scan the data with another system's current antivirus in order to locate and remove any malware.
    NOTE: Disconnect any additional hard drives (internal and external) that you may have installed. This may break any multi-boot setups that you have, so be prepared to conduct recovery operations on them once you're done. Don't forget that, if this is due to an infection, the additional hard drives may be infected also.

    2. Connect the system to the internet (if the system says disconnect from the Internet, then do so).

    2ฝ. Make sure that you've run hardware diagnostics on the system, as installing Windows on "borked" hardware isn't a real good idea.
    Free diagnostics here: Hardware Diagnostics
    At a minimum, you must have run these bootable diagnostics (they work outside of Windows, so Windows doesn't have to be working): Initial Hardware Diagnostics

    3. Use one of these free utilities to wipe the hard drive clean:
    KillDisk ( Freeware Download Active@ KillDisk ).
    DBAN ( DBAN Download | Darik's Boot And Nuke )
    This will also delete any recovery partitions on the system - so the installation/recovery DVD's are essential!!!

    4. Install Windows by booting from the installation/recovery DVD - DO NOT tweak any settings!!!

    5. Visit Windows Update and get all updates

    6. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)

    7. Visit Windows Update and get the Service Packs for your system. (usually under Important Updates).
    Read these notes for installing Windows 7 SP1: Learn how to install Windows 7 Service Pack 1 (SP1) and Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
    Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
    Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)
    Search Google/Bing for installing other OS's Service Packs.

    8. Visit Windows Update and get any other available updates

    9. Download, install, and update a free antivirus so you don't get infected while testing ( Free AntiVirus ).

    10. Test to see if the problem remains.
    If the problems persist, then the problem is most likely with your hardware.
    If the problems are gone, then proceed with installing the latest version of your favorite programs, testing after each one for errors.

    CAVEAT: If you have an Asus motherboard, check the date on the C:\Windows\System32\driver\ASACPI.sys file. 2004/2005 is a problem, 2009/2010 is OK. Updates are available at the Asus support website.

    CAVEAT: If you have a Sony system, make sure that you DO NOT have the 2007 (or earlier) version of the Sony Firmware Extension Parser (SFEP.sys). Update this driver immediately!!!
    There's no need to activate the installation - as it's only a temporary measure. And, if you find that it was the Windows installation - you have 30 days to decide if you want to activate.

    Good luck!
      My System SpecsSystem Spec

  5. #5

    Posts : 18
    Windows 8 Release Preview

    Hi John,

    I went ahead and replaced the motherboard and CPU. A friend of mine was gracious enough to install it for me and we've made some discoveries:

    1) The screws tying the motherboard down were all loose except for one. This could very well cause a short.

    2) The USB wire that goes to the front USB ports on the case were sliced in 3 spots and the bare wire was exposed. Obviously, that would cause a short too.

    I surmise that one or both of the above is responsible for shorting out the motherboard. I hope (knock on wood) that this ends a nearly 2 year old mystery of BSODs and other malfunctions.

    Thank you for your help as always, and I will now mark this case as solved.
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I'm glad to hear that you've found the cause of the problem.
    Thanks for letting us know!
      My System SpecsSystem Spec

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