Windows 8 and 8.1 Forums


PC crashed when going into hibernation

  1. #1


    Posts : 102
    Windows 8.1 Pro x64

    PC crashed when going into hibernation


    Hello,
    recently I set the PC to hibernation mode before going to bed. I stayed by the machine for a moment to check that it effectively powers off and noticed that it seemed to take an unusual amount of time (the power LED of my PC case was still on while it neither reacted to keyboard or mouse input nor did the screen show anything). I didn't wait until the end and went to sleep. The next day when I turned the PC on I noticed that it went through a full restart without restoring the open apps and also that Windows had created a memory dump and asked for permission to send it to Microsoft.

    I have not been able to reproduce the issue, that is hibernation works normally, but it happened for the second time since I did clean install of Windows 8 one week ago.

    I have attached a memory dump and other useful information and would be thankful if someone could help me to narrow down which app or hardware causes the issue.

    Thanks,
    Steve

      My System SpecsSystem Spec

  2. #2


    Posts : 65
    Viewing through Windows 7, me like-a-discuss 8 though


    Make-a check on MBfilt64 MBfilt64.sys Thu Jul 30 23:40:32 2009

    Make-a update or disable to see result.

    If no happy time, look at VPN.
      My System SpecsSystem Spec

  3. #3


    Posts : 102
    Windows 8.1 Pro x64


    Quote Originally Posted by Mookalookabutu View Post
    Make-a check on MBfilt64 MBfilt64.sys Thu Jul 30 23:40:32 2009

    Make-a update or disable to see result.

    If no happy time, look at VPN.
    I'm not sure I got you. How should I upload that file and where do I find it?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    MBfilt64.sys is a driver that belongs to your Realtek HD Audio. As it dates from 2009, it's not likely to be compatible with Win8.
    More info on the driver here: Driver Reference Table - MBfilt64.sys
    Download the latest Win8 compatible version of the Audio driver from the Realtek site and use it to update your Realtek HD Audio.

    Only 56 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
    These devices appear disabled. Is this deliberate? If so, why?
    Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 ROOT\NET\0000 Das Gerไt wurde deaktiviert.

    Intel(R) Centrino(R) Advanced-N 6235 PCI\VEN_8086&DEV_088E&SUBSYS_40608086&REV_24\4&2B8260C3&0&00E4 Das Gerไt wurde deaktiviert.

    Bluetooth-Gerไt (PAN) BTH\MS_BTHPAN\7&2B9B9E67&0&2 Das Gerไt wurde deaktiviert.
    Please re-enable them and update their drivers. If you wish, feel free to disable them after this is done.

    The memory dump blames networking issues - but previous memory dumps (listed in the WER section of MSINFO32) blame k57nd60a.sys - a driver component of your Broadcom NetLink Gigabit Ethernet device.
    For starters, please do this:
    - download the latest Win8 drivers for the Broadcom NetLink Gigabit Ethernet device from here: Ethernet NIC NetLink Driver Downloads | Broadcom
    - uninstall the current Broadcom NetLink Gigabit Ethernet drivers from your system
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun May 12 23:11:45.572 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051313-10515-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:1 days 6:01:12.976
    *** ERROR: Module load completed but symbols could not be loaded for mslldp.sys
    Probably caused by :ntkrnlmp
    BugCheck 9F, {4, 12c, fffffa8013ba0b00, fffff880030ce810}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: fffffa8013ba0b00, The thread currently holding on to the Pnp lock.
    Arg4: fffff880030ce810, nt!TRIAGE_9F_PNP on Win7
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_4_IMAGE_ntkrnlmp
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun May 12 23:11:45.572 2013 (UTC - 4:00)**************************
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
    RTKVHD64.sys                Tue Aug  7 06:49:39 2012 (5020F2C3)
    asmtxhci.sys                Mon Aug 20 08:28:15 2012 (50322D5F)
    asmthub3.sys                Mon Aug 20 08:28:29 2012 (50322D6D)
    k57nd60a.sys                Sun Aug 26 00:58:34 2012 (5039ACFA)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    acsock64.sys                Tue Nov  6 21:27:25 2012 (5099C70D)
    iaStorA.sys                 Mon Nov 19 15:09:40 2012 (50AA9204)
    dump_iaStorA.sys            Mon Nov 19 15:09:40 2012 (50AA9204)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    IntcDAud.sys                Fri Jan 11 08:55:16 2013 (50F019C4)
    igdkmd64.sys                Wed Mar 20 00:25:41 2013 (51493A45)
    pmouself.sys                Mon Mar 25 19:40:16 2013 (5150E060)
    phidmice.sys                Mon Mar 25 19:46:51 2013 (5150E1EB)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    acsock64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    pmouself.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    phidmice.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  5. #5


    Posts : 102
    Windows 8.1 Pro x64


    Dear usasma ,
    thanks for your detailed analysis.

    1) I will download the latest driver from the Realtek homepage. The only thing I find confusing is that when I look up the driver date of the currently installed driver in device manager, it is from 2012 - but maybe this does not apply to this specific .sys file. Still, I will run the update and try to see if the version of the .sys file changes.

    2) Thanks for pointing out the Windows Updates. I run them twice (after the first run no more were found) and 7 more updates were installed, so that I should now be at 63.

    3) The SSD has never had new firmware released (checked with Intel SSD Toolbox), so it is up to date. By storage controller I assume you mean the "Intel 7 Series/C216 Chipset Family SATA AHCI Controller" in my device manager. Driver date is 2012 and Windows Update does propose a more recent one, but will try to look myself on Intel's page.

    4) Regarding the deactivated network devices, I indeed deliberately deactivated the Wifi and Bluetooth as I do not use them at the moment (PC is connected via LAN). The Cisco is a VPN connection device that gets switched on and off automatically by the Cisco client software when I connect to my company's network.

    5) The Broadcom LAN driver was updated by me right after the installation of Windows 8 using the latest driver posted on Broadcom's website. Maybe it is this new version that is flawed and I should have sticked to the version installed by Windows or the one by my motherboard manufacturer (Asrock)?

    I'll keep you posted on how these improvements work out. Let me know please if anybody as another idea.

    Many thanks,
    Steve
      My System SpecsSystem Spec

  6. #6


    Posts : 102
    Windows 8.1 Pro x64


    Update:
    - Installed latest Realtek driver from Realtike site but unfortunately the date of the MBfilt64.sys file is still quite old, 18th Nov 2009, but still a bit newer than previously.

    - I installed and ran https://downloadcenter.intel.com/Det...ility&lang=eng and hope that took care of installing the latest chipset/SATA driver.

    - I activated the Intel Wifi device and installed the newest driver version. Then I ran Intel's driver detection utiltity (Intelฎ Driver Update Utility) and everything from Intel seems up to date.
      My System SpecsSystem Spec

  7. #7


    Posts : 65
    Viewing through Windows 7, me like-a-discuss 8 though


    Very smart and dedicated Usasma and I hopefully have made problem disappear, along with effort of you!

    If no, we-make-a-more help. Please tell us result when it make problem again or if some good time of no problem.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You can try the other Broadcom drivers - but I tend to trust those from the device manufacturer over those from the motherboard manufacturer or from Windows.

    Otherwise, now we wait. Hopefully the BSOD's will stop and we'll have a happy ending here!
      My System SpecsSystem Spec

  9. #9


    Posts : 102
    Windows 8.1 Pro x64


    Thanks for your efforts, today there was a new, slightly different crash.
    Suddenly the LAN connection stopped working and then I wanted to start Windows own problem resolution routines there was a BSOD stating system_thread_exception_not_handled and k57nd60a.sys .

    I googled up the latter and it seems related to the Broadcom Ethernet driver which, according to the device manager, is the same version as the one on Broadcom's website. Should I go back to Asrock's version? Or should I uninstall the driver completely (is clicking uninstall enough for that or is some deeper clean up necessary?) and just reinstall the current one?

    I have attached the new dump etc.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    As you've found, this one also points to the Broadcom driver.
    But, it also points out some other networking issues - namely an outdated (2009) Juniper Networks Network Connect VPN software.
    So, don't change the Broadcom driver just yet.

    I'd suggest removing the Juniper program entirely
    Then monitor for further BSOD's
    Should the BSOD's continue, then run Driver Verifier according to these instructions: Driver Verifier Settings

    Please also update your Realtek HD Audio drivers - as they date from 2009 also.
    If there are no updated drivers at the system/mobo site, download them from Realtek

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed May 15 08:01:32.427 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051513-9953-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 14:57:03.741
    *** WARNING: Unable to verify timestamp for k57nd60a.sys
    *** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
    Probably caused by :k57nd60a.sys ( k57nd60a+652da )
    BugCheck 1000007E, {ffffffffc0000005, fffff8800486b2da, fffff880178f3168, fffff880178f29a0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800486b2da, The address that the exception occurred at
    Arg3: fffff880178f3168, Exception Record Address
    Arg4: fffff880178f29a0, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    FAILURE_BUCKET_ID: AV_k57nd60a+652da
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed May 15 08:01:32.427 2013 (UTC - 4:00)**************************
    dsNcAdpt.sys                Mon Mar 30 22:33:33 2009 (49D180FD)
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
    asmtxhci.sys                Mon Aug 20 08:28:15 2012 (50322D5F)
    asmthub3.sys                Mon Aug 20 08:28:29 2012 (50322D6D)
    k57nd60a.sys                Sun Aug 26 00:58:34 2012 (5039ACFA)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    dump_iaStorA.sys            Mon Nov 19 15:09:40 2012 (50AA9204)
    iaStorA.sys                 Mon Nov 19 15:09:40 2012 (50AA9204)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    IntcDAud.sys                Fri Jan 11 08:55:16 2013 (50F019C4)
    igdkmd64.sys                Wed Mar 20 00:25:41 2013 (51493A45)
    pmouself.sys                Mon Mar 25 19:40:16 2013 (5150E060)
    phidmice.sys                Mon Mar 25 19:46:51 2013 (5150E1EB)
    RTKVHD64.sys                Fri Mar 29 09:40:06 2013 (515599B6)
    
    http://www.carrona.org/drivers/driver.php?id=dsNcAdpt.sys
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    pmouself.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    phidmice.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
      My System SpecsSystem Spec

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PC crashed when going into hibernation
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