Windows 8 and 8.1 Forums

BSOD - Bad_Pool_Caller

  1. #1


    Posts : 5
    Win8

    BSOD - Bad_Pool_Caller


    Evening everyone,

    Can someone interpret this one for me please? Satellite sucks for downloading anything more than a couple mb so I can't read it on my own.

    Thanks,
    Tim

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    The memory dumps blame your Realtek Wireless LAN 802.11n PCI-E NIC (rtwlane.sys). Please:
    - download the latest Win8 compatible driver for your wireless card from Realtek
    - uninstall the current wireless card drivers
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    And the appexDrv.sys driver (AMD Quick Stream Technology - flow processing engine driver) may also be involved
    I'm uncertain what it belongs to on your system, so please use the following procedure to update all AMD and ATI drivers:
    - download the latest Win8 compatible driver from the Toshiba website
    - uninstall the corresponding driver program from the system
    - install the freshly downloaded driver
    - monitor for further BSOD's

    Finally, there's traces of Norton on the system - and it won't work well with McAfee. Please use this free tool to remove all traces of the Norton from your system: http://us.norton.com/support/kb/web_...080710133834EN
    NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu May  9 18:31:41.501 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050913-16879-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:2 days 2:51:08.623
    *** WARNING: Unable to verify timestamp for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for appexDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for appexDrv.sys
    Probably caused by :rtwlane.sys ( rtwlane+1f039 )
    BugCheck C2, {7, 11c1, 19715380, fffffa80083473b0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000019715380, Memory contents of the pool block
    Arg4: fffffa80083473b0, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_wgmu
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_wgmu_rtwlane+1f039
      BIOS Version                  6.20
      BIOS Release Date             11/07/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu May  9 18:31:41.501 2013 (UTC - 4:00)**************************
    ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
    RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
    appexDrv.sys                Sun Jun 17 01:00:54 2012 (4FDD6486)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    FwLnk.sys                   Tue Jul 10 04:35:43 2012 (4FFBE95F)
    RtkBtfilter.sys             Wed Jul 11 15:59:39 2012 (4FFDDB2B)
    L1C63x64.sys                Fri Jul 13 01:04:28 2012 (4FFFAC5C)
    AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
    TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
    RTKVHD64.sys                Tue Jul 24 05:42:48 2012 (500E6E18)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
    BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    tosrfec.sys                 Mon Aug  6 08:54:20 2012 (501FBE7C)
    atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
    atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
    SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
    rtwlane.sys                 Thu Aug 23 09:16:07 2012 (50362D17)
    usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
    MfeASKM.sys                 Thu Dec  6 11:27:09 2012 (50C0C75D)
    mfehidk.sys                 Tue Jan 15 13:21:15 2013 (50F59E1B)
    mfewfpk.sys                 Tue Jan 15 13:21:30 2013 (50F59E2A)
    mfeavfk.sys                 Tue Jan 15 13:22:16 2013 (50F59E58)
    mfefirek.sys                Tue Jan 15 13:24:04 2013 (50F59EC4)
    cfwids.sys                  Tue Jan 15 13:24:37 2013 (50F59EE5)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
    RtkBtfilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=tosrfec.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    MfeASKM.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Win8


    Hi John,

    I followed those directions and ran the program on the laptop. I had to rerun it because I forgot to run it as admin. Laptop crashes everytime you connect to a wireless network. I'll try it again and see if the program pulls more information.

    On the Norton, there appears to be a backup program. Now that you mention it, I just realized it might have been part of a full package. There is a connectivity issue using hard wire. Internet works on the laptop only at the guys house, but no where else. It only affects browsers (IE & Firefox). I can ping, resolve DNS through command prompt, and widgets / gadgets get their updates. But no webpages.

    I'm way too out of date to be doing this. Last time I was any type of certification was 10 years ago. I got out the computer field but I felt bad for this guy. I appreciate the help.

    Thanks,
    Tim
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm late for work. The program is a bit slow, so allow it at least 15 minutes to extract the reports (or until the app itself says that it's done).

    In short, any errors that blame network drivers can also be due to any program that accesses the internet for any reason.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Win8


    Ok, it went a lot longer than it looked along with a dialog box that got hidden. My apologies. I can be impatient.

    Here is the full file. Working on the Norton issue now.

    I can wait however long it takes. Guy has been dealing with this for a few months. He's used to it. Any improvement I make would make him happy.
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Win8


    I spoke with the guy again. He clarified the problem. The laptop works fine on land, both with wireless and wired connections. Hotels, wifi spots, the house. But when he comes offshore, it acts up. The majority of offshore runs off satellite internet. Would there be something that could cause these problems?

    Update: Only Norton tool left is Norton Anti-Theft. I ran the removal tool after I uninstalled all other Norton items.

    Downloading new drivers now.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    What's the exact model of this system (so I can research the appexDrv.sys driver).

    The memory dumps show rtwlane.sys and appexDrv.sys as the only 2 3rd party drivers in the stack text. As such, they're the most likely to be at fault.

    How does the user connect to the satellite? Through the ethernet port? Through wireless?
    What is the satellite service that is used?

    As the system works fine both wired and wireless (and if he connects to the satellite internet using either wired or wireless) - then it's likely to not be the system. I don't see any special software for the satellite internet, so I have to wonder if that's the cause here - but knowing the satellite provider will help us to troubleshoot the connection there.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu May  9 18:31:41.501 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050913-16879-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:2 days 2:51:08.623
    *** WARNING: Unable to verify timestamp for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for appexDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for appexDrv.sys
    Probably caused by :rtwlane.sys ( rtwlane+1f039 )
    BugCheck C2, {7, 11c1, 19715380, fffffa80083473b0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000019715380, Memory contents of the pool block
    Arg4: fffffa80083473b0, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_wgmu
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_wgmu_rtwlane+1f039
      BIOS Version                  6.20
      BIOS Release Date             11/07/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May  7 15:40:08.343 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050713-15943-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 13:39:20.047
    *** WARNING: Unable to verify timestamp for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for appexDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for appexDrv.sys
    Probably caused by :rtwlane.sys ( rtwlane+1f039 )
    BugCheck C2, {7, 11c1, 196ec380, fffffa8009cec860}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 00000000196ec380, Memory contents of the pool block
    Arg4: fffffa8009cec860, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_wgmu
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_wgmu_rtwlane+1f039
      BIOS Version                  6.20
      BIOS Release Date             11/07/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May  7 02:00:25.434 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050613-16692-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:21:45.139
    *** WARNING: Unable to verify timestamp for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for appexDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for appexDrv.sys
    Probably caused by :rtwlane.sys ( rtwlane+1f039 )
    BugCheck C2, {7, 11c1, 198e5380, fffffa8007729400}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 00000000198e5380, Memory contents of the pool block
    Arg4: fffffa8007729400, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_wgmu
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_wgmu_rtwlane+1f039
      BIOS Version                  6.20
      BIOS Release Date             11/07/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May  7 01:22:03.901 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050613-20935-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:19:08.608
    *** WARNING: Unable to verify timestamp for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for appexDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for appexDrv.sys
    Probably caused by :rtwlane.sys ( rtwlane+1f039 )
    BugCheck C2, {7, 11c1, 198b2380, fffffa800721ca10}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 00000000198b2380, Memory contents of the pool block
    Arg4: fffffa800721ca10, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_wgmu
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_wgmu_rtwlane+1f039
      BIOS Version                  6.00
      BIOS Release Date             08/20/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon May  6 20:10:58.964 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050613-32011-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:7 days 15:35:21.575
    Probably caused by :pci.sys
    BugCheck 9F, {3, fffffa80043c7880, fffff80302288770, fffffa8003e312c0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80043c7880, Physical Device Object of the stack
    Arg3: fffff80302288770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8003e312c0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_rtwlane_IMAGE_pci.sys
      BIOS Version                  6.00
      BIOS Release Date             08/20/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu May  9 18:31:41.501 2013 (UTC - 4:00)**************************
    ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
    RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
    appexDrv.sys                Sun Jun 17 01:00:54 2012 (4FDD6486)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    FwLnk.sys                   Tue Jul 10 04:35:43 2012 (4FFBE95F)
    RtkBtfilter.sys             Wed Jul 11 15:59:39 2012 (4FFDDB2B)
    L1C63x64.sys                Fri Jul 13 01:04:28 2012 (4FFFAC5C)
    AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
    TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
    RTKVHD64.sys                Tue Jul 24 05:42:48 2012 (500E6E18)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
    BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    tosrfec.sys                 Mon Aug  6 08:54:20 2012 (501FBE7C)
    atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
    atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
    SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
    rtwlane.sys                 Thu Aug 23 09:16:07 2012 (50362D17)
    usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
    MfeASKM.sys                 Thu Dec  6 11:27:09 2012 (50C0C75D)
    mfehidk.sys                 Tue Jan 15 13:21:15 2013 (50F59E1B)
    mfewfpk.sys                 Tue Jan 15 13:21:30 2013 (50F59E2A)
    mfeavfk.sys                 Tue Jan 15 13:22:16 2013 (50F59E58)
    mfefirek.sys                Tue Jan 15 13:24:04 2013 (50F59EC4)
    cfwids.sys                  Tue Jan 15 13:24:37 2013 (50F59EE5)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon May  6 20:10:58.964 2013 (UTC - 4:00)**************************
    hiber_storahci.sys          Fri Mar  1 21:15:44 2013 (513160D0)
    
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
    RtkBtfilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=tosrfec.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    MfeASKM.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=hiber_storahci.sys
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Just as a quick hunch, try this:
    Anti-Virus Removal:
    Please do the following:
    - un-install the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of McAfee using this free tool: How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR) (This link has changed a lot. If it doesn't work, search for McAfee Consumer Products Removal Tool)
    - IMMEDIATELY enable Windows Defender and the Windows Firewall, then check to ensure that the Windows Firewall is turned on.
    - perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
    - check to see if this fixes the BSOD's
    NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Win8


    Hi John,

    I've already given the computer back to the guy. I ran out of ideas and he needed it back to do his paperwork. But in case this comes up for someone else, I'll provide the rest of the information.

    Our satellite provider here is Datacom. I don't know what he used on other boats. There is no special software required to hook up to it. Other than computers with serious virus issues, we've always been a plug & play setup.

    Everytime he tried to connect to a wireless network, his computer would crash and output the BSOD. Only way he could connect was Ethernet, but would have limited sporadic, and completely random access to websites.

    My advice to him was to take it back to Office Depot and ask them to reset it to factory setup. I don't know if that will help, but it's my last option for him. He doesn't have his Office disc, so we can't do it out here.

    I'm sorry for using up your time on an unresolved issues, but really appreciate the assistance.

    Thank you,
    Tim
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Not a problem, I enjoy this stuff!
    Thanks for keeping us informed!
      My System SpecsSystem Spec

BSOD - Bad_Pool_Caller
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