Solved Random BSOD

tim0

New Member
Messages
4
WHEA Uncorrectable Error

Heya,

My computer seems to crash on normal desktop use and lately even when I'm AFK. All I've done so far is memtest86+ having 3 passes in 7 hours with 0 errors, no idea if it's enough or do I need to run more.

EDIT: Just had another one and saw the bsod msg and it was a WHEA Uncorrectable Error, also uploaded an additional attachment.
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro x64
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

Please stop using any disk cleaning utilities (such as CCleaner) while we're troubleshooting. It deletes some of the reports that we use.

Too few memory dumps to tell for sure, but it looks like hardware to me (?maybe video or memory hardware?). Start with these free diagnostics: Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

AsIO.sys Mon Aug 23 21:53:02 2010 (4C7325FE)
Asus PCProbe Utility
http://www.carrona.org/drivers/driver.php?id=AsIO.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon May  6 20:05:38.286 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050713-3031-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 9:51:27.936[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa800e983028, be200000, 1111a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e983028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000001111a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Xeon(R) CPU E3-1230 V2 @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3300[/B]
  BIOS Version                  1001
  BIOS Release Date             02/04/2013
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May  6 10:13:23.356 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050613-3078-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 10:35:04.005[/B]
Probably caused by :[B]intelppm.sys ( intelppm!MWaitIdle+18 )[/B]
BugCheck [B]9C, {0, fffff8800186ead0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009C]MACHINE_CHECK_EXCEPTION (9c)[/url]
Arguments: 
Arg1: 0000000000000000
Arg2: fffff8800186ead0
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9C_GenuineIntel_intelppm!MWaitIdle[/B]
CPUID:        "Intel(R) Xeon(R) CPU E3-1230 V2 @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3300[/B]
  BIOS Version                  1001
  BIOS Release Date             02/04/2013
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon May  6 20:05:38.286 2013 (UTC - 4:00)**************************
[COLOR=RED][B]AsIO.sys            Mon Aug 23 21:53:02 2010 (4C7325FE)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys        Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
intelppm.sys        Mon Nov  5 22:55:02 2012 (50988A16)
athw8x.sys          Mon Nov 19 02:57:56 2012 (50A9E684)
usbaapl64.sys       Tue Nov 27 18:38:02 2012 (50B54EDA)
HECIx64.sys         Mon Dec 17 14:32:21 2012 (50CF7345)
nvhda64v.sys        Wed Dec 19 00:41:41 2012 (50D15395)
dump_storahci.sys   Fri Mar  1 21:15:44 2013 (513160D0)
nvlddmkm.sys        Thu Mar 14 21:37:00 2013 (51427B3C)
[/font]
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thank you for your reply.

I checked the storage controller drivers, those are the latest ones from Intel, also my SSD's firmware is the latest one. I dediced to disable that Realtek LAN Adapter from the BIOS completely as I've got no use for it and got rid of the AsIO driver.

I will run another pass of memtest86+ (minimum of seven) and later will stress the graphics card with FurMark and the CPU with Prime95.

I've changed the WiFi adapter once already as I thought it was the problem, but clearly it wasn't. In any case, if my problem isn't driver related, it might as well be either the motherboard, graphics card or memory. And those I can stress test easily. I will report later how did those tests go.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
Just FYI - I'm tending to blame hardware on this one. The errors seem to point to it, so it's just a matter of figuring out which piece is to blame.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I just managed to finish all of the stress tests. The CPU max temps were 59C, graphics card peaked at 67C (4x15min burn-in tests of furmark) and the memory once again, no errors after 7 passes.

To me it looks like that there's something weird going on with the motherboard, not sure what triggers it as those bsod's have only happened on normal desktop use, so I'll gamble and I will replace it. Hopefully that fixes my problem.

I will mark this thread as solved for now. Thank you again for your assistance.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
Thanks for letting us know!
Please let us know if the new mobo fixes things.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Hello!

By the looks of it my problem seems to be solved with the new motherboard, I've been running my computer for a week now 24/7, no crashes at all.
 

My Computer

System One

  • OS
    Windows 8 Pro x64
That's great! Thanks for letting us know!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Back
Top