Windows 8 and 8.1 Forums

Random BSOD Crashes

  1. #1


    Posts : 3
    windows 8 pro 64bit Version 6.2.9200 Build 9200

    Random BSOD Crashes


    Windows crashes every now and then, lately it has gotten too frequent. I can't seem to find a pattern.
    Ran AV Scan and memory diag tool.

    Thanks for your assistance.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Only 58 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cras...ing-sleep.html
    27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.
    Out of 7 memory dumps there were 4 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    flashud.sys Fri Mar 6 04:57:27 2009 (49B0F387)
    Info from here: http://downloadmirror.intel.com/9137...leaseNotes.txt
    flashud.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu May  2 16:57:04.059 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050213-6656-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:00:48.707
    Probably caused by :memory_corruption
    BugCheck 50, {fffff8804cc995ec, 1, fffff880040995e6, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff8804cc995ec, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff880040995e6, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3310
      BIOS Version                  F12
      BIOS Release Date             03/20/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z68X-UD3H-B3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  2 16:55:31.778 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050213-27125-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:09:36.427
    Probably caused by :ntkrnlmp.exe ( nt!ExpReleaseResourceForThreadLite+5a )
    BugCheck 24, {b50019060b, fffff8801e398098, fffff8801e3978d0, fffff80218c95d4a}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b50019060b
    Arg2: fffff8801e398098
    Arg3: fffff8801e3978d0
    Arg4: fffff80218c95d4a
    PROCESS_NAME:  chrome.exe
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!ExpReleaseResourceForThreadLite
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3310
      BIOS Version                  F12
      BIOS Release Date             03/20/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z68X-UD3H-B3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  2 16:29:56.329 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050213-7234-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 2:23:38.977
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for avc3.sys
    *** ERROR: Module load completed but symbols could not be loaded for avc3.sys
    *** ERROR: Module load completed but symbols could not be loaded for mcupdate_GenuineIntel.dll
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 1000007E, {ffffffffc000001d, fffff88000de08c6, fffff8801ab37428, fffff8801ab36c60}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffff88000de08c6, The address that the exception occurred at
    Arg3: fffff8801ab37428, Exception Record Address
    Arg4: fffff8801ab36c60, Context Record Address
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3310
      BIOS Version                  F12
      BIOS Release Date             03/20/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z68X-UD3H-B3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 21 02:08:39.616 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042113-6500-02.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:13:44.265
    Probably caused by :afd.sys ( afd!AfdSetInformation+82 )
    BugCheck 3B, {c0000005, fffff8800428d0c2, fffff8801ebde990, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800428d0c2, Address of the instruction which caused the bugcheck
    Arg3: fffff8801ebde990, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_afd!AfdSetInformation
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3310
      BIOS Version                  F12
      BIOS Release Date             03/20/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z68X-UD3H-B3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 20 16:59:24.790 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042113-6500-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 4:02:19.438
    Probably caused by :ntkrnlmp.exe ( nt!ObpLookupObjectName+360 )
    BugCheck 3B, {c0000005, fffff801f402d620, fffff880069f6d40, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801f402d620, Address of the instruction which caused the bugcheck
    Arg3: fffff880069f6d40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  vsserv.exe
    FAILURE_BUCKET_ID: 0x3B_nt!ObpLookupObjectName
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3310
      BIOS Version                  F12
      BIOS Release Date             03/20/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z68X-UD3H-B3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 20 12:56:14.521 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042013-6453-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 10:04:03.170
    Probably caused by :memory_corruption ( nt!MiGetWorkingSetInfoEx+143 )
    BugCheck 50, {fffffa8272f1cbc8, 0, fffff800eeba8383, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffffa8272f1cbc8, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff800eeba8383, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: AV_nt!MiGetWorkingSetInfoEx
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3310
      BIOS Version                  F12
      BIOS Release Date             03/20/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z68X-UD3H-B3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 11 05:17:17.742 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041113-7515-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 18:55:44.631
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+16294f )
    BugCheck 50, {fffff9d1001ea018, 0, fffff9600035894f, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff9d1001ea018, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff9600035894f, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SearchProtocol
    FAILURE_BUCKET_ID: AV_win32k+16294f
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3310
      BIOS Version                  F12
      BIOS Release Date             03/20/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z68X-UD3H-B3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu May  2 16:57:04.059 2013 (UTC - 4:00)**************************
    flashud.sys                 Fri Mar  6 04:57:27 2009 (49B0F387)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    EtronXHCI.sys               Fri Jul 20 03:15:46 2012 (500905A2)
    EtronHub3.sys               Fri Jul 20 03:15:52 2012 (500905A8)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    trufos.sys                  Fri Sep  7 10:08:07 2012 (5049FFC7)
    LHidFilt.Sys                Tue Sep 18 05:26:53 2012 (50583E5D)
    LMouFilt.Sys                Tue Sep 18 05:26:58 2012 (50583E62)
    gzflt.sys                   Thu Oct  4 07:30:19 2012 (506D734B)
    bdfwfpf.sys                 Wed Oct 17 08:12:10 2012 (507EA09A)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
    nvhda64v.sys                Wed Dec 19 00:41:41 2012 (50D15395)
    BthHfAud.sys                Sat Feb  2 02:24:42 2013 (510CBF3A)
    BthA2DP.sys                 Sat Feb  2 02:24:50 2013 (510CBF42)
    nvlddmkm.sys                Thu Mar 14 21:37:00 2013 (51427B3C)
    idmwfp.sys                  Fri Apr  5 08:46:57 2013 (515EC7C1)
    bdfndisf6.sys               Tue Apr  9 09:45:26 2013 (51641B76)
    avc3.sys                    Thu Apr 11 04:31:58 2013 (516674FE)
    avckf.sys                   Thu Apr 11 04:35:04 2013 (516675B8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  2 16:29:56.329 2013 (UTC - 4:00)**************************
    bdfndisf6.sys               Tue Aug 28 10:25:03 2012 (503CD4BF)
    gzflt.sys                   Wed Aug 29 10:52:43 2012 (503E2CBB)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 21 02:08:39.616 2013 (UTC - 4:00)**************************
    avc3.sys                    Fri Jan 11 12:55:29 2013 (50F05211)
    avckf.sys                   Fri Jan 11 12:59:30 2013 (50F05302)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 11 05:17:17.742 2013 (UTC - 4:00)**************************
    idmwfp.sys                  Wed Nov 21 09:42:58 2012 (50ACE872)
    
    flashud.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys
    http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
    http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    windows 8 pro 64bit Version 6.2.9200 Build 9200


    Hi Usasma, thanks for your reply.
    When checking windows update i see no updates available. However, upon checking update history i saw there are a few updates with a status of failed but they DO appear under installed updates.. How should I proceed? Uninstall all those marked failed?
    Also regarding the flashud.sys driver, after googling this, I cannot find the program responsible for this driver, should i just delete it?
    Last edited by badobado; 09 May 2013 at 06:22.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't worry about the updates (as long as they installed after the failure). The numbers are just averages - I can't be sure exactly how many are needed on any given system. The point here is to make sure that the system is as updated as possible - which will fix a lot of problems.

    Please DO NOT delete the driver - it may render the system unbootable. If necessary, I'll post some directions on how to safely remove the driver manually - but we're not at that point yet.

    The flashud.sys driver is (from the Driver section of MSINFO32):
    int0800 Intel 28F320C3 Flash Update Device Driver v6.4 c:\windows\system32\drivers\flashud.sys Kernel Driver Yes Manual Running OK Normal No Yes
    Here's a link to an article about this driver: http://download.intel.com/support/mo...proceduref.pdf
    I would start by looking at the Intel programs installed on your system. Please list them here if you're uncertain which one is the cause.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    windows 8 pro 64bit Version 6.2.9200 Build 9200


    After trying to update ssd firmware, and computer finally crashed fro good.
    Did clean windows 8 installation, updated all firmware and drivers, it's been a week since last BSOD.
    Hopefully issue is resolved.

    Cheers.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Thanks for letting us know.
    Good luck!
      My System SpecsSystem Spec

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