Windows 8 and 8.1 Forums


Custom Built computer random BSOD's

  1. #1


    Posts : 4
    Windows 8 64 Bit Professional

    Custom Built computer random BSOD's


    Hello,

    I am running Windows 8 64 bit Professional. Occasionally, I'll get seemingly random BSOD's when trying to game or watch a video on Youtube. The error that shows is a KERNEL_SECURITY_CHECK_FAILURE.

    The computer also sometimes hangs on restart, then BSOD's with a DRIVER_POWER_STATE_FAILURE.

    This is a custom built desktop. This is extremely annoying. Thanks in advance for the help.

    I have attached my dump zip file.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No memory dumps in the uploaded reports. Please:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

    Only 57 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    You have a D-Link Wireless N USB Adapter DWA-130:
    I do not recommend using wireless USB network devices. Especially in Win7/Win8 systems.
    These wireless USB devices have many issues with Win7(and I suspect with Win8) - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win7/Win8 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is all controllers, not just the one that the SSD is attached to.
    Problems with these devices in Device Manager:
    Microsoft Hosted Network Virtual Adapter {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_SAP\7&2FE22C31&0&01 Reinstall the drivers for this device.

    Not Available ACPI\INT33A0\0 The drivers for this device are not installed.
    For the first device, right click on it and select "Uninstall". Reboot the system to see if it's detected properly. If not, post back

    The second device is the Intel(R) Smart Connect Technology Device - please download and install the latest, Win8 compatible drivers for it. If not available at the PC manufacturer's site, you can check at http://downloadcenter.intel.com

    Although there are no memory dumps uploaded, I did manage to find 2 BSOD's in the WER section of MSINFO32.
    They are both STOP 0x139 errors ( KERNEL_SECURITY_CHECK_FAILURE ) and both blame MRVW24C.sys (a driver component of your Wireless USB Network Adapter - Marvell TOPDOG 802.11n WLAN Driver for Vista x64 (USB8x)). Since this driver dates from 2007, it's most likely to be your problem.

    Please remove the software for this device, then physically remove the device from the system in order to test. Either use a very long cord, or a wireless card that plugs directly into your motherboard (NOT USB) in order to get Internet while testing.

    Good luck!
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8 64 Bit Professional


    Thanks for the quick reply! I followed your advice and:

    I am unable to access the Minidump folder. It won't let me open it (even though I request access) and I can't copy it to the desktop (even though it says it copied it).


    I just installed all of the updates currently available. I ran the update check a couple times after as well. Now it says I have 63 updates.


    I uninstalled the Microsoft Hosted Network Virtual Adapter and rebooted but it still had a yellow exclamation on it. I tried updating the drivers for it by right clicking it, then it failed. I then tried uninstalling it again and it disappeared. I just also installed the latest Windows 8 drivers for the Intel Smart Connect Technology Device.

    I just removed the Dlink wireless adapter drivers also.

    As for the Dlink, I was using the USB adapter because the wifi adapter on my motherboard went out. I will buy a wifi card that plugs into the motherboard. Any suggestions on a brand that works well with Windows 8?

    Thanks for all the help!
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No suggestions other than sticking with a major brand.

    I'd suggest using a bootable disk such as the Ultimate Boot CD or a Live Linux distro to see if you can access the Minidump folder outside of Windows. I'd also suggest a couple of the free scans from here - just in case something got past your current protection: Free Online AntiMalware Resources
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8 64 Bit Professional


    Ok, thanks for the help usasma.

    I scanned with some of the scanners and nothing was found.

    I also found out that the minidump folder itself is empty, by mousing over it. My settings were set to Automatic Memory Dump, but I haven't had another crash since I used the USB wifi adapter. Do I need to keep it on Small Memory Dump just in case it crashes again?

    I did find these .dmp files though, and I zipped them up and added them to the post.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Yes, keep it on Small Memory Dumps just in case.

    The latest memory dump blames video drivers - the rest are related to the USB issues discussed earlier. Drivers date from 2007, so they are (IMO) likely to be the cause of those errors.

    To troubleshoot the video issues, please follow the steps here: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :


    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed May  1 19:07:04.736 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050113-5984-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:00:40.297
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by :atikmpag.sys ( atikmpag+9258 )
    BugCheck 116, {fffffa8008cbf010, fffff88003967258, ffffffffc0000001, 3}
    BugCheck Info: VIDEO_TDR_FAILURE (116)
    Arguments: 
    Arg1: fffffa8008cbf010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88003967258, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000003, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x116_IMAGE_atikmpag.sys
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3418
      BIOS Version                  V17.6
      BIOS Release Date             12/19/2012
      Manufacturer                  MSI
      Product Name                  MS-7751
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 22 20:53:25.649 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042213-5796-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:12:51.272
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :UsbHub3.sys
    BugCheck 9F, {4, 12c, fffffa8007cbc040, fffff880009db810}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: fffffa8007cbc040, The thread currently holding on to the Pnp lock.
    Arg4: fffff880009db810, nt!TRIAGE_9F_PNP on Win7
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_4_MRVW24C_IMAGE_UsbHub3.sys
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3418
      BIOS Version                  V17.6
      BIOS Release Date             12/19/2012
      Manufacturer                  MSI
      Product Name                  MS-7751
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 16 20:39:28.402 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041613-5875-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:02:26.025
    *** WARNING: Unable to verify timestamp for MRVW24C.sys
    *** ERROR: Module load completed but symbols could not be loaded for MRVW24C.sys
    Probably caused by :MRVW24C.sys ( MRVW24C+272f1 )
    BugCheck 139, {3, fffff802b457c630, fffff802b457c588, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff802b457c630, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff802b457c588, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_MRVW24C+272f1
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3418
      BIOS Version                  V17.6
      BIOS Release Date             12/19/2012
      Manufacturer                  MSI
      Product Name                  MS-7751
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 16 20:35:01.180 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041613-6046-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 2:01:07.803
    *** WARNING: Unable to verify timestamp for MRVW24C.sys
    *** ERROR: Module load completed but symbols could not be loaded for MRVW24C.sys
    Probably caused by :MRVW24C.sys ( MRVW24C+272f1 )
    BugCheck 139, {3, fffff88001486ec0, fffff88001486e18, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff88001486ec0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff88001486e18, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_MRVW24C+272f1
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3418
      BIOS Version                  V17.6
      BIOS Release Date             12/19/2012
      Manufacturer                  MSI
      Product Name                  MS-7751
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr  8 10:43:45.728 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\040813-6125-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:45.351
    *** WARNING: Unable to verify timestamp for MRVW24C.sys
    *** ERROR: Module load completed but symbols could not be loaded for MRVW24C.sys
    Probably caused by :MRVW24C.sys ( MRVW24C+272f1 )
    BugCheck 139, {3, fffff8000b4aaa40, fffff8000b4aa998, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff8000b4aaa40, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff8000b4aa998, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x139_3_MRVW24C+272f1
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3418
      BIOS Version                  V17.6
      BIOS Release Date             12/19/2012
      Manufacturer                  MSI
      Product Name                  MS-7751
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr  7 15:33:41.269 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\040713-5656-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:03:15.892
    *** WARNING: Unable to verify timestamp for MRVW24C.sys
    *** ERROR: Module load completed but symbols could not be loaded for MRVW24C.sys
    Probably caused by :MRVW24C.sys ( MRVW24C+272f1 )
    BugCheck 139, {3, fffff8012f992ec0, fffff8012f992e18, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff8012f992ec0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff8012f992e18, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_MRVW24C+272f1
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3418
      BIOS Version                  V17.6
      BIOS Release Date             12/19/2012
      Manufacturer                  MSI
      Product Name                  MS-7751
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed May  1 19:07:04.736 2013 (UTC - 4:00)**************************
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    athuw8x.sys                 Mon Oct 15 07:08:55 2012 (507BEEC7)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    AtihdW86.sys                Wed Dec 12 12:20:30 2012 (50C8BCDE)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 22 20:53:25.649 2013 (UTC - 4:00)**************************
    MRVW24C.sys                 Sun Oct 28 23:22:31 2007 (472551F7)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr  8 10:43:45.728 2013 (UTC - 4:00)**************************
    btfilter.sys                Fri Jun 29 03:00:07 2012 (4FED5277)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    athuw8x.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=MRVW24C.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
      My System SpecsSystem Spec

  7. #7


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    You stated that the WIFI on your motherboard went out, is it a card or built in?
    If its built in and its failing then your MOBO may be defective or your MOBO drivers are bad.
    Sometimes hardware driver CDs come corrupt or incorrect, download your MOBO drivers from the manufacturer and reinstall them.
    Uninstall current ones instead of update, the old ones must be removed..

    Good Luck

    Brooklyn!
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    Windows 8 64 Bit Professional


    Quote Originally Posted by Brooklyn567 View Post
    You stated that the WIFI on your motherboard went out, is it a card or built in?
    If its built in and its failing then your MOBO may be defective or your MOBO drivers are bad.
    Sometimes hardware driver CDs come corrupt or incorrect, download your MOBO drivers from the manufacturer and reinstall them.
    Uninstall current ones instead of update, the old ones must be removed..

    Good Luck

    Brooklyn!
    The wifi is built into the motherboard. I thought it had gone out previously, as I was getting huge lag spikes during gaming, and then suddenly it wouldn't even work at all. I initially thought it was something with the router, but troubleshooted it and that wasn't the case.

    So then I resorted to the USB wifi adapter, which worked fine for the most part. Until I found out that it was the cause of the crashes. Then I stopped using it.

    I am currently using the built-in wifi (works ok, but still has the same lag spikes) to use the internet. I have the most current drivers from the website. This all won't matter in about a month, because I will be moving to another place where I can plug directly in the router.

    I would send the motherboard in, but I had already sent it in once, which took a month to get repaired and sent back to me. I can't go that long without a computer again. The computer works fine, it's just small things that are annoying.
      My System SpecsSystem Spec

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