Windows 8 and 8.1 Forums


Frequent BSOD on new PC upgraded to Windows 8 Pro

  1. #1


    Posts : 5
    Windows 8

    Frequent BSOD on new PC upgraded to Windows 8 Pro


    I have a brand new PC been using for last few days; which I just upgraded to a new SSD drive and a fresh install of Windows 8 Pro; manually installed all the drivers myself, and have been getting quite frequent daily BSOD crashes.

    Im really not familiar with Windows 8, so have been a struggle to even find out how to find the log files of the crashes. Some of the crashes have happened when I've been away from computer so was not able to see the 'error code' that appears on the BSOD.
    But twice I have seen it were different errors; one was "KMODE_EXCEPTION NOT HANDLED", and the most recent was "DRIVER_IRQL_NOT_LESS_OR_EQUAL (storport.sys).

    I have followed the sticky post on using the SF Diagnostic Tool to retrieve the logs, and hope someone can guide me to find the specific problem of this; whether it is hardware problem or driver's.

    More info on my pc if it helps:
    Alienware Aurora R4 Desktop
    Intel Core i7-3930K CPU @ 3.20GHz
    1.SSD Plextor PX-256M5S
    2.Seaguate ST3000DM001-1ch166 (2nd storage)

      My System SpecsSystem Spec

  2. #2


    Posts : 32
    Windows 8.1 PRO


    Hi, first try this, open command prompt and type "sfc/sacnnow"
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8


    Have used the sfc/scannow; and said it fixed an error, but still have been receiving BSOD.

    I did a hardware test, and found that my SSD failed the SMART self test.
    Also; a strange problem is that when I look at properties of the hard drives; the names are jumbled up (eg. PLEXTOR is LPXEOT), but appear fine when in startup BIOS.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    What test did you run? AFAIK, Plextor doesn't offer any diagnostics for this product - so testing will have to be done with another drive to see if the problem persists. If this is your OS drive, there's no need to activate the Windows installation on the test drive. Should you need to activate, you have 30 days before it expires - so take your time and test it.

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is all controllers, not just the one that the SSD is attached to.
    Only 54 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    There is this problem device in Device Manager:
    WAN Miniport (Network Monitor) #2 ROOT\MS_NDISWANBH\0001 This device is not working properly because Windows cannot load the drivers required for this device.
    Right click on the device and select "Uninstall". Reboot and see if it comes back - if it does, let us know.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    All of the BSOD's point to your Intel Storage drivers. Please update these to the latest, Win8 compatible version available from the Alienware website.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    dcdbas64.sys Thu Jun 11 13:44:04 2009 (4A314264)
    Dell System Management Device Driver
    http://www.carrona.org/drivers/driver.php?id=dcdbas64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Apr 29 06:20:15.226 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042913-9906-01.dmp]
    Windows 8 Kernel Version 9200 MP (12 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 2:30:15.951
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+69ad9 )
    BugCheck D1, {0, 2, 0, fffff88001b0d478}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001b0d478, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_iaStorA+69ad9
    CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3200
      BIOS Version                  A07
      BIOS Release Date             10/26/2012
      Manufacturer                  Alienware
      Product Name                  Aurora-R4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 29 03:49:06.164 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042913-9968-01.dmp]
    Windows 8 Kernel Version 9200 MP (12 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 13:43:58.516
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+69ad9 )
    BugCheck D1, {0, 2, 0, fffff880022cb478}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880022cb478, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_iaStorA+69ad9
    CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3200
      BIOS Version                  A07
      BIOS Release Date             10/26/2012
      Manufacturer                  Alienware
      Product Name                  Aurora-R4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 28 14:03:05.781 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042913-10015-01.dmp]
    Windows 8 Kernel Version 9200 MP (12 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 2:28:53.505
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+69ad9 )
    BugCheck D1, {1c1938, 2, 0, fffff88001b12478}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 00000000001c1938, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001b12478, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_iaStorA+69ad9
    CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3200
      BIOS Version                  A07
      BIOS Release Date             10/26/2012
      Manufacturer                  Alienware
      Product Name                  Aurora-R4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 28 11:33:33.505 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-9609-01.dmp]
    Windows 8 Kernel Version 9200 MP (12 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 2:28:49.227
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+69ad9 )
    BugCheck 1E, {ffffffffc0000005, fffff88001aef478, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88001aef478, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  Dishonored.exe
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_iaStorA+69ad9
    CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3200
      BIOS Version                  A07
      BIOS Release Date             10/26/2012
      Manufacturer                  Alienware
      Product Name                  Aurora-R4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 28 09:03:50.937 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-10046-01.dmp]
    Windows 8 Kernel Version 9200 MP (12 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 2:29:14.657
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+69ad9 )
    BugCheck 1E, {ffffffffc0000005, fffff88001b2d478, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88001b2d478, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_iaStorA+69ad9
    CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3200
      BIOS Version                  A07
      BIOS Release Date             10/26/2012
      Manufacturer                  Alienware
      Product Name                  Aurora-R4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Apr 29 06:20:15.226 2013 (UTC - 4:00)**************************
    dcdbas64.sys                Thu Jun 11 13:44:04 2009 (4A314264)
    dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
    HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
    dump_iaStorA.sys            Fri Aug 10 20:24:33 2012 (5025A641)
    iaStorA.sys                 Fri Aug 10 20:24:33 2012 (5025A641)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    MfeASKM.sys                 Thu Dec  6 11:27:09 2012 (50C0C75D)
    mfehidk.sys                 Tue Jan 15 13:21:15 2013 (50F59E1B)
    mfewfpk.sys                 Tue Jan 15 13:21:30 2013 (50F59E2A)
    mfeapfk.sys                 Tue Jan 15 13:21:56 2013 (50F59E44)
    mfeavfk.sys                 Tue Jan 15 13:22:16 2013 (50F59E58)
    mfefirek.sys                Tue Jan 15 13:24:04 2013 (50F59EC4)
    cfwids.sys                  Tue Jan 15 13:24:37 2013 (50F59EE5)
    nvlddmkm.sys                Fri Jan 18 08:22:15 2013 (50F94C87)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 29 03:49:06.164 2013 (UTC - 4:00)**************************
    bxvbda.sys                  Mon Jul 23 19:30:50 2012 (500DDEAA)
    evbda.sys                   Tue Jul 24 08:22:19 2012 (500E937B)
    
    http://www.carrona.org/drivers/driver.php?id=dcdbas64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    MfeASKM.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
    http://www.carrona.org/drivers/driver.php?id=evbda.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8


    Thanks so much for the detailed response.
    However, due to the amount of problems; I decided to reformat and reinstall windows on the SSD again since I did not have any important files on that hard drive.
    The names of the drives are now labelled correctly; and someone else on Plextor forum has pointed out that Daemon Tools could have caused the problem so I made sure not to install that.

    Also, from another forum I ran into people who has said that the Intel RST have been known to cause BSOD's.

    A strange thing is when I did a clean reinstall windows (deleted all partitions on the SSD) and started to windows for first time, after few minutes the screen flickered and appeared that the graphics card drivers were automatically installed. Audio drivers, Intel RST, also seemed to have appear even though I did not manually install them (which I did the first time I reformatted) and was before I did Windows Update. Are these drivers already included in the Windows 8 install?
    The only driver I installed from the given Dell/Alienware download page was the Chipset Driver as it appeared to not have been found in Device Manager.
    So far 12 hours of usage, I have not encountered a BSOD and hopefully would stay that way.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Glad to hear that you've fixed it!
    I'd suggest staying away from Daemon Tools also.
    Good luck!
      My System SpecsSystem Spec

Frequent BSOD on new PC upgraded to Windows 8 Pro
Related Threads
Hello everyone, I've been having BSOD after I have updated Windows 8 to 8.1. Just after the major update I would only see a black screen with my cursor, so just being able to log in required a clean install of Windows 8.1. However, after some months and updates to my NVIDIA driver, I started...
Hey guys, should have turned to you a while back.... well, you cant stop arrogance I guess ? Quick rundown, bought the ASUS G75VW almost two years ago, ran a treat. It is basically a downloading and streaming machine. I work away, so when I am home (one week out of three), the laptop stays on...
Dear experts, I have upgraded from an Intel E6750 platform to the following AMD platform: Processor: AMD Phenom II X4 965 Black Edition After new motherboard replacement, I could overclock the GPU and CPU by quite a bit. Then crashes started happening again so I didn't touch the overclocking...
BSoD frequent, Windows 8 URGENT in BSOD Crashes and Debugging
http://sdrv.ms/17wESCQ Minidump files on SkyDrive i7 4702MQ Ge Force GTX 760M 16 GB DDR3 L 120GB SSD 1 TB HDD
A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps: Disable or uninstall any anti-virus, disk defragmentation or...
Solved Frequent BSOD - Various Causes in BSOD Crashes and Debugging
I've been encountering BSODs on a semi-regular basis. It started with my new machine some time last year w/ Win7x64. About 2mo ago I upgraded to Win8 and if anything, they've gotten more frequent. I've run memtest w/ no errors and various video card stress tests w/ no errors, and I'm not...
Hey! So like the title already tells you I started to get BSOD's after I upgraded windows 7 to windows 8 pro two weeks ago. I have been trying to figure it out myself I reinstalled windows 8 twice, updated all drivers i could think of and reinstalled graphics drivers but nothing worked. now i...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook