Windows 8 and 8.1 Forums


Newly bought computer whea_uncorrectable_error

  1. #1


    Posts : 7
    windows 8

    Newly bought computer whea_uncorrectable_error


    I just got my Alienware M17xR4 Windows 8-64bit and it crashed around 7-8 times the first night. Then I decided to reset and install my window 8 again. After I install drivers the problem came back.

    BSOD:whea_uncorrectable_error

      My System SpecsSystem Spec

  2. #2


    Posts : 7
    windows 8


    bump for help
      My System SpecsSystem Spec

  3. #3


    Posts : 474
    Win 8 (64) : Win 7 (64) : Vista (64) : Android JB 4.2 : iOS 6


    A new system should never have a problem like that. Don't do anything that will void your store warranty. Bring it back to the store and get a replacement.
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    windows 8


    I try to avoid that because I would have to ship back my laptop to Dell in Malaysia , my country doesn't support AW warranty.

    Anyway , I try to blue screen viewer and it says hal.dll cause the problems. Any ideas?

    Edit:Using windbg , it says probably caused by GenuineIntel
    Last edited by peccaraze; 29 Apr 2013 at 23:51.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Since you've reinstalled Windows on a brand new computer - it's most likely that the STOP 0x124 WHEA_UNCORRECTABLE_ERROR is a hardware problem. The hal.dll is further indication that it might be hardware.

    Here's my analysis of the files that you uploaded:

    Only 39 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    We have seen low-level BSOD issues with Daemon Tools - please follow these instructions:
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Razer GameBooster has been known to cause BSOD's. Please uninstall it to test. As the WinRing libraries for it date from 2008, it's compatibility with Win8 is suspect.

    One of the BSOD's also shows issue with the network stuff - so it may be a bad network card (either wired or wireless). Test them by disabling each one (individually) in the BIOS and seeing if the BSOD's stop.

    Also, update your wireless drivers to the latest, Win8 compatible version. Yours ( NETwNe64.sys ) dates from 2011, so it may not be compatible with Win8.


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Apr 28 01:53:42.822 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-25609-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:04:29.478
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800b7e6028, be000000, 800400}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800b7e6028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  A11
      BIOS Release Date             01/31/2013
      Manufacturer                  Alienware
      Product Name                  M17xR4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 28 01:48:20.059 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-31296-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 3:10:29.715
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800b736028, be000000, 800400}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800b736028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  A11
      BIOS Release Date             01/31/2013
      Manufacturer                  Alienware
      Product Name                  M17xR4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 27 22:19:56.030 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-24656-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:17:17.685
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800b772028, be000000, 800400}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800b772028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  A11
      BIOS Release Date             01/31/2013
      Manufacturer                  Alienware
      Product Name                  M17xR4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 27 22:02:05.501 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-25718-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 1:21:03.156
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+7a65f )
    BugCheck 133, {0, 281, 280, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
        component can usually be identified with a stack trace.
    Arg2: 0000000000000281, The DPC time count (in ticks).
    Arg3: 0000000000000280, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x133_DPC_tcpip+7a65f
    CPUID:        "Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  A11
      BIOS Release Date             01/31/2013
      Manufacturer                  Alienware
      Product Name                  M17xR4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 27 20:40:09.696 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-58203-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:0 days 0:17:00.352
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800b71b028, be000000, 800400}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800b71b028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    CPUID:        "Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  A11
      BIOS Release Date             01/31/2013
      Manufacturer                  Alienware
      Product Name                  M17xR4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Apr 28 01:53:42.822 2013 (UTC - 4:00)**************************
    NETwNe64.sys                Tue Dec  6 12:48:39 2011 (4EDE5577)
    dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
    L1C63x64.sys                Thu Jun 14 01:57:40 2012 (4FD97D54)
    stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
    ST_Accel.sys                Fri Jul 13 19:30:18 2012 (5000AF8A)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
    igdkmd64.sys                Sun Sep  2 23:33:39 2012 (50442513)
    cthda.sys                   Thu Sep  6 21:26:50 2012 (50494D5A)
    trufos.sys                  Fri Sep  7 10:08:07 2012 (5049FFC7)
    iaStorA.sys                 Tue Sep 18 18:46:10 2012 (5058F9B2)
    dump_iaStorA.sys            Tue Sep 18 18:46:10 2012 (5058F9B2)
    bdvedisk.sys                Thu Sep 27 09:37:29 2012 (50645699)
    gzflt.sys                   Thu Oct  4 07:30:19 2012 (506D734B)
    bdfwfpf.sys                 Wed Oct 17 08:12:10 2012 (507EA09A)
    avchv.sys                   Wed Oct 31 13:05:22 2012 (50915A52)
    RtsPStor.sys                Tue Nov 20 04:30:19 2012 (50AB4DAB)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    rzudd.sys                   Mon Mar  4 01:48:31 2013 (513443BF)
    nvlddmkm.sys                Thu Mar 14 21:37:00 2013 (51427B3C)
    nvpciflt.sys                Thu Mar 14 21:37:25 2013 (51427B55)
    nvkflt.sys                  Thu Mar 14 21:37:36 2013 (51427B60)
    bdfndisf6.sys               Tue Apr  9 09:45:26 2013 (51641B76)
    avc3.sys                    Thu Apr 11 04:31:58 2013 (516674FE)
    avckf.sys                   Thu Apr 11 04:35:04 2013 (516675B8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 28 01:48:20.059 2013 (UTC - 4:00)**************************
    WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 27 20:40:09.696 2013 (UTC - 4:00)**************************
    intelide.sys                Wed Jul 25 22:29:52 2012 (5010ABA0)
    
    NETwNe64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    DellRbtn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    cthda.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=avchv.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    windows 8


    Ok. Now I have followed your instruction. I uninstalled daemon tools . razer game booster and change my antivirus to Windows defender .Also I enable my wireless in bios one at a time and all of them crash my system.
    I force my system to crash by playing borderlands 2.Not exceeding 30 minutes each.
    Sometimes it bsod as a machine_exception_check and it didn't restart automatically.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This really looks like hardware - but there's a lot of BitDefender in the dumps.
    Please temporarily remove BitDefender (use Microsoft Security Essentials temporarily).

    If the BSOD's continue - then it's most likely hardware.
    Start with these free diagnostics: Hardware Diagnostics

    Make sure that you're using the system on a hard surface (and using a laptop cooling pad if possible).
    Make sure that all dust/dirt is blown out of the vents with canned air (DO NOT use a vacuum or an air compressor as it can cause damage to the system).
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    windows 8


    I already run memtest with 6 passes overnight no errors. And now running Prime95.
    Cpu seems to be very hot with 40-50 C idle and with small FFTs settings with 8 thread. Is that normal?
    I'm using i7-3840qm cpu from intel.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    40-50║C on a laptop running Prime95 is OK - I don't worry until things get over 60║C (and on some laptops even the low 60's are OK)

    Why are you running Prime95 on Small FFT's? Blend is much more effective at testing the RAM - and the CPU tests listed later on my diagnostics page are (IMO) better tests of the CPU cache and memory controller of the i-Series CPU's
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    windows 8


    Oh , I mistyped. I use Small FFTs because I already ran memtest overnight.
    My CPU is running around 40-50 idle AND 75-85 with Prime95 running.

    Edit:After I run Furmark 1920*1080 15mins (temp was hovering around 70degC and fan 0%) it crash instantly after the redirect page show up with machine_check_exception and doesn't restart by itself. When I turn on my laptop it crash again shortly after entering desktop with same message.
    Last edited by peccaraze; 02 May 2013 at 00:27.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Newly bought computer whea_uncorrectable_error
Related Threads
I had a PC recently. It had Windows 7 on it and I eventually bought a Windows 8 upgrade key. Then the computer died and I switched to Mac. I have an old different PC running Windows XP. Since the original computer is dead, is it possible to use the same key again? When I tried just now it said I...
Today, I got a new graphics card for my computer that is about 5 years old. Here are my specs: Dell Inspiron 530 Intel Core 2 Duo e2500 2.33 GHz Processor NEW GPU: MSI Geforce GT 440 (N440GT) OLD GPU: NVIDIA Geforce 8600GT 3GB ram 300 watt power supply (unsure of 12V ratings) Windoes 8 Pro...
My wife and I needed a new computer because our Toshiba Satellite laptop was just too old to be of service anymore. We had a choice between a Mac laptop or a computer with Windows 8. After browsing around we settled on the Sony Vaio SVJ20215CXB. Two reasons: 1) we both do a lot of work with MS Word...
Win 8 Pro upgrade bought for xp 32bit in Installation & Setup
Hi all, I have 2 drives on my pc, one running win7 ultimate 64bit, and the other win 8 pro which was an upgrade from xp pro. Didn't realise that the xp was only 32 bit so i'm only able to use half my ram. If I do a clean install of win 7 on the drive with xp/win 8 , will the product key I...
Hi, I am new to dual booting and everything ive read is based on starting with windows 7 os and then adding the windows 8 which isn't working for me. I just bought a Toshiba Windows 8 laptop and now need to have windows 7 also (due to my business tax software isn't compatiable with Windows 8 as...
Solved Bought 32-bit - Wanted 64-bit in Installation & Setup
I bought my Windows 8 upgrade from my 32-bit Windows 7 computer. As I bought from a 32-bit computer I got the 32-bit iso of Windows 8. Is there any way I can get the 64-bit iso? Would I be able to use my 32-bit product key with the 64-bit version?
Microsoft bought my beer. in General Support
So I'm in Norway. On Wednesday I went down to visit my husband's friend at a startup work space in Oslo, at this place: Introducing Startup Summer 2012 teams | Startup Norway It turned out we had missed the representative from Microsoft by about half an hour. He was down there to give a...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook