Windows 8 and 8.1 Forums

BSOD on Compaq 8710W laptop

  1. #1

    BSOD on Compaq 8710W laptop

    I have had BSOD a few times lately.
    Today, I wrote down message: Watchdog Violation
    I do NOT have an SSD on my laptop.
    I am using a 32GB SD card for ReadyBoost, though.
    When computer crashed, I was running Outlook, Firefox and Evernote.
    I have AVG free antivirus.
    SF file is attached

    I would really appreciate help in diagnosing this problem

      My System SpecsSystem Spec

  2. #2

    Posts : 250
    Windows 7 Home Premium 64 Bit

    AVG has been contributing to the crashes, please uninstall it and enable Windows Defender on the system:Run the system file checker to check windows for corruption:Disk check on the drive for errors:Let us know the results.
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 133, {0, 283, 282, 0}
    Probably caused by : NETIO.SYS ( NETIO!StreamInjectRequestsToStack+23e )
    Followup: MachineOwner
    1: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
        component can usually be identified with a stack trace.
    Arg2: 0000000000000283, The DPC time count (in ticks).
    Arg3: 0000000000000282, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    Debugging Details:
    BUGCHECK_STR:  0x133
    PROCESS_NAME:  avgnsa.exe
    TAG_NOT_DEFINED_c000000f:  FFFFF8800201BFB0
    LAST_CONTROL_TRANSFER:  from fffff80265a596ef to fffff80265900040
    fffff880`0201b7d8 fffff802`65a596ef : 00000000`00000133 00000000`00000000 00000000`00000283 00000000`00000282 : nt!KeBugCheckEx
    fffff880`0201b7e0 fffff802`6592b061 : 00000000`00000000 fffff880`009bf180 fffff880`0201b940 fffff780`00000320 : nt! ?? ::FNODOBFM::`string'+0x13c80
    fffff880`0201b860 fffff802`6583ce94 : ffffffff`ffd0a270 fffff802`65866902 00000000`01d0e3ae fffffa80`0e02b4e0 : nt!KeUpdateRunTime+0x51
    fffff880`0201b890 fffff802`658f9bfa : 00000000`00000000 00000000`7d786fa5 fffff802`658669a0 fffffa80`05dbf000 : hal!HalpTimerClockInterrupt+0x50
    fffff880`0201b8c0 fffff802`658ef903 : 00000000`00000001 fffffa80`05d33520 fffff880`05cdf004 fffff802`65836f19 : nt!KiInterruptDispatchNoLockNoEtw+0x1aa
    fffff880`0201ba50 fffff802`6592c315 : 00000000`00000002 00000000`00000000 000000bd`10781107 fffff880`054da682 : nt!KxWaitForSpinLockAndAcquire+0x23
    fffff880`0201ba80 fffff880`01d6d7c2 : 00000000`000000b3 fffffa80`059fbca0 00000000`00000000 000000bd`10781107 : nt!KeAcquireSpinLockRaiseToDpc+0x35
    fffff880`0201bab0 fffff880`01b93626 : 00000000`00000000 fffff880`0201bc30 fffffa80`05d428f0 fffff880`057c9142 : tcpip!TcpEnqueueTcbSend+0x72
    fffff880`0201bb80 fffff880`01b9307b : fffffa80`04bdd580 fffffa80`0e02b4e0 00000000`00000000 00000000`ffffffff : NETIO!StreamInjectRequestsToStack+0x23e
    fffff880`0201bc60 fffff880`01b92f21 : fffffa80`04bdd580 00000000`00000000 00000000`00000002 fffffa80`042a2000 : NETIO!StreamPermitDataHelper+0x5f
    fffff880`0201bc90 fffff802`658f5f38 : fffff880`009c1f00 fffff880`0201be00 fffffa80`083b34d0 00000000`00000000 : NETIO!StreamPermitRemoveDataDpc+0x81
    fffff880`0201bd00 fffff802`65926eb0 : fffff880`009bf180 fffff880`0cc4ccc0 fffffa80`063df080 00000000`00000004 : nt!KiExecuteAllDpcs+0x198
    fffff880`0201be40 fffff802`659268a5 : 00000000`00000000 fffff880`009bf180 fffff880`0c4992e0 fffffa80`083b34d0 : nt!KiRetireDpcList+0xd0
    fffff880`0201bfb0 fffff802`659266a9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
    fffff880`0c499230 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue
    fffff880`01b93626 8bf0            mov     esi,eax
    SYMBOL_NAME:  NETIO!StreamInjectRequestsToStack+23e
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  0x133_DPC_NETIO!StreamInjectRequestsToStack
    BUCKET_ID:  0x133_DPC_NETIO!StreamInjectRequestsToStack
    Followup: MachineOwner
      My System SpecsSystem Spec

  3. #3

    Thanks, koolkat!
    I recently switched to AVG after using Avast. I had read that Defender wasn't as good.
    I'll report back when the other steps are complete.
      My System SpecsSystem Spec

  4. #4

    Posts : 250
    Windows 7 Home Premium 64 Bit

    Hmm alright.
      My System SpecsSystem Spec

  5. #5

    CHKDSK- Windows has scanned the file system and found no problems.
    No further action is required.

    SFC- Windows Resource Protection did not find any integrity violations.
      My System SpecsSystem Spec

  6. #6

    Posts : 250
    Windows 7 Home Premium 64 Bit

    Good. Post new crash reports if you get them.
      My System SpecsSystem Spec

  7. #7

    My computer froze this time. Just like the BSOD, I wasn't actively doing anything to the computer. I walked up to it and it was unresponsive.
    I am not sure how to report the errors, though. I have opened the Event Viewer and see several events during that timeframe.

    I apologize if I am reporting this wrong:
    11:21AM The previous system shutdown at 11:02:19 AM on ‎4/‎14/‎2013 was unexpected.
    11:21AM The operating system started at system time ‎2013‎-‎04‎-‎14T15:21:14.497044300Z.
    10:56AM The description for Event ID 5010 from source netwlv64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Intel(R) Wireless WiFi Link 4965AGN

    The specified resource type cannot be found in the image file

    That event (intel wireless wifi) occurred 20 times at 10:56AM
      My System SpecsSystem Spec

  8. #8

    Posts : 250
    Windows 7 Home Premium 64 Bit

    How old is the computer and all its hardware etc?
    Upload a screenshot of the summary tab of Speccy
    Speccy - System Information - Free Download
      My System SpecsSystem Spec

  9. #9

    The laptop is just under four years old.
    Forum wouldn't let me upload the snapshot, so I am trying to attach a screenshot.
      My System SpecsSystem Spec

  10. #10

    Posts : 250
    Windows 7 Home Premium 64 Bit

    • Heat:

    Only use the laptop on a hard surface with nothing blocking any of the vents.

    Use a laptop cooling pad if possible.

    Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).

    Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

      My System SpecsSystem Spec

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BSOD on Compaq 8710W laptop
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