Windows 8 and 8.1 Forums

Random BSOD

  1. #1


    Posts : 2
    Windows 8 Pro

    Random BSOD


    hi , my laptop has random BSOD when i playing game and i think it came from ntosknl.exe cause i see it in BlueScreenView
    Sorry, I'm not good in English but I don't know what to do. please help , thank you.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Out of 6 memory dumps there were 6 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems (such as Daemon Tools)
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ATK64AMD.sys Tue May 12 21:04:54 2009 (4A0A1CB6)
    ATK Hotkey ATK0101 ACPI UTILITY Driver
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    kbfiltr.sys Mon Jul 20 05:21:42 2009 (4A643726)
    Dritek Keyboard Filter Driver
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys

    jmcr.sys Tue Aug 18 04:23:06 2009 (4A8A64EA)
    JMicron JMB38X Memory Card Reader Driver
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys

    HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    iaStor.sys Thu Dec 17 13:41:59 2009 (4B2A7B77)
    Intel Storage drivers
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys

    ETD.sys Mon Jan 18 07:37:56 2010 (4B545624)
    ELAN PS/2 Port Smart Pad
    http://www.carrona.org/drivers/driver.php?id=ETD.sys

    RTKVHD64.sys Tue Apr 13 05:16:48 2010 (4BC43680)
    Realtek High Definition Audio Function Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Mar 29 10:13:00.229 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032913-23281-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:16:37.889
    Probably caused by :ntkrnlmp.exe ( nt!PpmIdleExecuteTransition+52c )
    BugCheck 1E, {ffffffffc0000005, fffff801b0ab9f6d, 1, 4530c}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff801b0ab9f6d, The address that the exception occurred at
    Arg3: 0000000000000001, Parameter 0 of the exception
    Arg4: 000000000004530c, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_W
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_W_nt!PpmIdleExecuteTransition
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 29 09:55:47.402 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032913-20593-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 4:36:11.057
    Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+260 )
    BugCheck D1, {1bbaff54, 2, 8, 1bbaff54}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 000000001bbaff54, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 000000001bbaff54, address which referenced memory
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_CODE_AV_BAD_IP_nt!KiPageFault
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 29 02:34:13.048 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032913-20359-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 11:55:01.708
    Probably caused by :afd.sys ( afd!AfdPoll32+24b )
    BugCheck 3B, {c0000005, fffff8800179d106, fffff8801f5b7ed0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800179d106, Address of the instruction which caused the bugcheck
    Arg3: fffff8801f5b7ed0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  IDMan.exe
    FAILURE_BUCKET_ID: 0x3B_afd!AfdPoll32
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Mar 28 01:39:15.762 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032813-49828-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 15:03:45.422
    Probably caused by :ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
    BugCheck 1, {77a82ad2, 0, 1, fffff8801b8c2cc0}
    BugCheck Info: APC_INDEX_MISMATCH (1)
    Arguments: 
    Arg1: 0000000077a82ad2, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 0000000000000001, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: fffff8801b8c2cc0, Call type (0 - system call, 1 - worker routine)
    BUGCHECK_STR:  0x1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x1_SysCallNum_1a0006_nt!KiSystemServiceExit
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 27 07:03:12.568 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-22312-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 4:19:14.228
    Probably caused by :ndis.sys ( ndis!ndisMiniportDpc+5fddc )
    BugCheck FC, {fffffa80076c91b0, 80000001414009e3, fffff88002cf8820, 4}
    BugCheck Info: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
    Arguments: 
    Arg1: fffffa80076c91b0, Virtual address for the attempted execute.
    Arg2: 80000001414009e3, PTE contents.
    Arg3: fffff88002cf8820, (reserved)
    Arg4: 0000000000000004, (reserved)
    BUGCHECK_STR:  0xFC
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xFC_ndis!ndisMiniportDpc
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
    MaxSpeed:     2530
    CurrentSpeed: 2527
      BIOS Version                  K42Jv.212
      BIOS Release Date             01/25/2011
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  K42Jv
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 27 04:23:07.564 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-31000-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:09:19.223
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, fffffa8004bfb060, fffff80257718920, fffffa800750f390}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8004bfb060, Physical Device Object of the stack
    Arg3: fffff80257718920, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa800750f390, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_nvlddmkm_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
    MaxSpeed:     2530
    CurrentSpeed: 2527
      BIOS Version                  K42Jv.212
      BIOS Release Date             01/25/2011
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  K42Jv
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Mar 29 10:13:00.229 2013 (UTC - 4:00)**************************
    ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)
    kbfiltr.sys                 Mon Jul 20 05:21:42 2009 (4A643726)
    jmcr.sys                    Tue Aug 18 04:23:06 2009 (4A8A64EA)
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    iaStor.sys                  Thu Dec 17 13:41:59 2009 (4B2A7B77)
    ETD.sys                     Mon Jan 18 07:37:56 2010 (4B545624)
    RTKVHD64.sys                Tue Apr 13 05:16:48 2010 (4BC43680)
    dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
    athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    NETJME.sys                  Fri Jun  8 17:36:22 2012 (4FD27056)
    igdkmd64.sys                Fri Sep 14 19:09:01 2012 (5053B90D)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    idmwfp.sys                  Wed Nov 21 09:42:58 2012 (50ACE872)
    epfwwfpr.sys                Fri Dec 21 07:00:04 2012 (50D44F44)
    eamonm.sys                  Fri Dec 21 07:02:24 2012 (50D44FD0)
    ehdrv.sys                   Fri Dec 21 07:03:30 2012 (50D45012)
    nvlddmkm.sys                Thu Mar 14 21:37:00 2013 (51427B3C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 29 09:55:47.402 2013 (UTC - 4:00)**************************
    EagleX64.sys                Mon Mar 18 04:24:44 2013 (5146CF4C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 29 02:34:13.048 2013 (UTC - 4:00)**************************
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Mar 28 01:39:15.762 2013 (UTC - 4:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 27 07:03:12.568 2013 (UTC - 4:00)**************************
    igdkmd64.sys                Fri Mar 23 14:13:22 2012 (4F6CBD42)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 27 04:23:07.564 2013 (UTC - 4:00)**************************
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    nvpciflt.sys                Thu Mar 14 21:37:25 2013 (51427B55)
    
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=NETJME.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=epfwwfpr.sys
    http://www.carrona.org/drivers/driver.php?id=eamonm.sys
    http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    EagleX64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8 Pro


    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.
    my bios version is 212 it up-to-date and i have check on Asus website and have 3 Bios update available, but not apply the problems that i have

    Thank you for your help, i will try it and here is MSINFO32 file
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    E: drive only has about 2% free space (other drives are low also). Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    I can't seem to find the link that I used, but I seem to recall that the Intel Turbo Boost isn't compatible with Win8 (from installing Win8 on my old Vista laptop). I would suggest trying to find a Win8 compatible version (I gave up with trying to fix my old laptop).

    Good Luck!
      My System SpecsSystem Spec

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