Help!! Blue screen error! Pc needs to be repaired!

coolshader · Mar 28, 2013

Can somebody help me how to fix it?

usasma · Mar 29, 2013

For starters:

At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

If you can get into Windows:
Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

coolshader · Mar 29, 2013

usasma said:
For starters:

At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

Click to expand...

If you can get into Windows:
Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

Okay thanks, i will try this steps

coolshader · Mar 31, 2013

usasma said:
For starters:

At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

Click to expand...

If you can get into Windows:
Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

hi i tried using Initial Hardware Diagnostics. but it cannot solved my problem

usasma · Mar 31, 2013

If you have passed the hard drive, memory, and malware tests that are listed in the Initial Diagnostics, then I'd have to suggest:

1) Trying Startup Repair from your Windows installation DVD. Boot from the DVD, and go to the second screen. In the lower left corner it should say "Repair this computer". Click on that. DO NOT go past this screen/select "Install" as it may wipe out your data. Some tips on how to do this: How To Access Advanced Startup Options in Windows 8

2) If Startup Repair doesn't work, then I'd suggest backing up your data, wiping the hard drive clean (with a free tool such as DBAN or KillDisk), and installing Windows "clean" in order to troubleshoot this problem further.

Backup, Wipe, and "Clean Install" of Windows

For testing purposes, it's best to install Windows "clean".
This is, basically, installing it the way that Microsoft intended (using drivers from Windows Update).
This procedure is for Windows 7 and Vista.

You will need your installation/recovery DVD(s) before you start. Once you wipe the hard drive there's no going back!!!

1. Backup all your data.
This will wipe everything off of your hard drive, so anything that you want to keep will need to be saved elsewhere.

NOTE: If this is due to an infection, remember to scan the data with another system's current antivirus in order to locate and remove any malware.
NOTE: Disconnect any additional hard drives (internal and external) that you may have installed. This may break any multi-boot setups that you have, so be prepared to conduct recovery operations on them once you're done. Don't forget that, if this is due to an infection, the additional hard drives may be infected also.

2. Connect the system to the internet (if the system says disconnect from the Internet, then do so).

3. Use one of these free utilities to wipe the hard drive clean:
KillDisk ( Freeware Download Active@ KillDisk ).
DBAN ( DBAN Download | Darik's Boot And Nuke )
This will also delete any recovery partitions on the system - so the installation/recovery DVD's are essential!!!

4. Install Windows by booting from the installation/recovery DVD - DO NOT tweak any settings!!!

5. Visit Windows Update and get all updates

6. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)

7. Visit Windows Update and get the Service Packs for your system. (usually under Important Updates).
Read these notes for installing Windows 7 SP1: Learn how to install Windows 7 Service Pack 1 (SP1) and Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)
Search Google/Bing for installing other OS's Service Packs.

8. Visit Windows Update and get any other available updates (may require repeated visits to get all updates)

9. Download, install, and update a free antivirus so you don't get infected while testing ( Free AntiVirus ).

10. Test to see if the problem remains.
If the problems persist, then the problem is most likely with your hardware.
If the problems are gone, then proceed with installing the latest version of your favorite programs, testing after each one for errors.

CAVEAT: If you have an Asus motherboard, check the date on the C:\Windows\System32\driver\ASACPI.sys file. 2004/2005 is a problem, 2009/2010 is OK. Updates are available at the Asus support website.

CAVEAT: If you have a Sony system, make sure that you DO NOT have the 2007 (or earlier) version of the Sony Firmware Extension Parser (SFEP.sys). Update this driver immediately!!!

Click to expand...

coolshader · Apr 1, 2013

usasma said:
If you have passed the hard drive, memory, and malware tests that are listed in the Initial Diagnostics, then I'd have to suggest:

1) Trying Startup Repair from your Windows installation DVD. Boot from the DVD, and go to the second screen. In the lower left corner it should say "Repair this computer". Click on that. DO NOT go past this screen/select "Install" as it may wipe out your data. Some tips on how to do this: How To Access Advanced Startup Options in Windows 8

2) If Startup Repair doesn't work, then I'd suggest backing up your data, wiping the hard drive clean (with a free tool such as DBAN or KillDisk), and installing Windows "clean" in order to troubleshoot this problem further.

Backup, Wipe, and "Clean Install" of Windows

For testing purposes, it's best to install Windows "clean".
This is, basically, installing it the way that Microsoft intended (using drivers from Windows Update).
This procedure is for Windows 7 and Vista.

You will need your installation/recovery DVD(s) before you start. Once you wipe the hard drive there's no going back!!!

1. Backup all your data.
This will wipe everything off of your hard drive, so anything that you want to keep will need to be saved elsewhere.

NOTE: If this is due to an infection, remember to scan the data with another system's current antivirus in order to locate and remove any malware.
NOTE: Disconnect any additional hard drives (internal and external) that you may have installed. This may break any multi-boot setups that you have, so be prepared to conduct recovery operations on them once you're done. Don't forget that, if this is due to an infection, the additional hard drives may be infected also.

2. Connect the system to the internet (if the system says disconnect from the Internet, then do so).

3. Use one of these free utilities to wipe the hard drive clean:
KillDisk ( Freeware Download Active@ KillDisk ).
DBAN ( DBAN Download | Darik's Boot And Nuke )
This will also delete any recovery partitions on the system - so the installation/recovery DVD's are essential!!!

4. Install Windows by booting from the installation/recovery DVD - DO NOT tweak any settings!!!

5. Visit Windows Update and get all updates

6. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)

7. Visit Windows Update and get the Service Packs for your system. (usually under Important Updates).
Read these notes for installing Windows 7 SP1: Learn how to install Windows 7 Service Pack 1 (SP1) and Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)
Search Google/Bing for installing other OS's Service Packs.

8. Visit Windows Update and get any other available updates (may require repeated visits to get all updates)

9. Download, install, and update a free antivirus so you don't get infected while testing ( Free AntiVirus ).

10. Test to see if the problem remains.
If the problems persist, then the problem is most likely with your hardware.
If the problems are gone, then proceed with installing the latest version of your favorite programs, testing after each one for errors.

CAVEAT: If you have an Asus motherboard, check the date on the C:\Windows\System32\driver\ASACPI.sys file. 2004/2005 is a problem, 2009/2010 is OK. Updates are available at the Asus support website.

CAVEAT: If you have a Sony system, make sure that you DO NOT have the 2007 (or earlier) version of the Sony Firmware Extension Parser (SFEP.sys). Update this driver immediately!!!

Click to expand...

Click to expand...

i have a question, how can i backup my files?

usasma · Apr 2, 2013

There are a few different ways to do this.

1) Boot from a "live" OS disk (such as a Live Linux distribution or the Ultimate Boot CD) and copy the data to external media (such as a USB hard drive). Most data is in the "Users" folder - so copying that will ensure that you get most of your data.

2) Remove the hard drive and slave it to another, working system. Then use that working system to copy the data over to another device.

3) Hire someone to do it for you (it gets expensive if you get a computer shop to do it - shop around for the best price).

dhaynes71184 · Aug 9, 2013

i'm having the same issue

coolshader said:
Can somebody help me how to fix it?

im having the same issue. my computer isnt even 3 months, i never got a disk with it and did not know i needed to make a restore disk. have u had any luck fixing this??? i have never had so many issues as ive had with this laptop, and this is the only computer ive ever bought brand new :/

usasma · Aug 9, 2013

dhaynes71184 Please start your own topic so that your problem can get the individual attention that it deserves.

In your own topic, please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

Help!! Blue screen error! Pc needs to be repaired!

coolshader

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

coolshader

New Member

My Computer

System One

coolshader

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

coolshader

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

dhaynes71184

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One