Hi. When I turned on my PC (Acer Aspire V3 17.3" bærbar PC 571-32324G50Mnks) I got a message from my antivirussoftware.
It told me that my pc was infected by Adware generic5.SRC. It was in the folder called BrowserProtect in the folder called ProgramData. After a minute my PC gets this BSOD. It was written: SYSTEM_SERVICE_EXCEPTION, and something about "tcpip.sys". My PC restarted. The same happened again and again. My pc got BSOD 5 minutes after it restarted. So it restarted again and again until I decided to put my PC in safemode. The warning from the antivirussoftware was pretty weird because I had downloaded the software last day, so I uninstalled the it, because I thought the problem was coming from the software. Then I deleted some files in BrowserProtect, the files that I deleted was last changed the day before the BSOD and the viruswarning, so I thought maybe I had deleted the virus. Well, when I turned of the safemode the pc got BSOD's again. It has been 15 BSOD's to now, and I can't use my PC because it restarts after 5 minutes (I'm writing this from another PC).
I downloaded a software called WhoCrashed. Here is a minidumpanalysis from it (in a wordfile).
I have only listed 2 of 15 BSODcrash-analysis. In 14 of them there was a problem with the driver called "tcpip.sys", and in only one of them there was problem in a driver called "afd.sys". There is one crashanalysis of each in the file.
Can you please tell me what to do to fix my pc?
(In the file the term "operativsystem" is Norwegian and means OS).
I
It told me that my pc was infected by Adware generic5.SRC. It was in the folder called BrowserProtect in the folder called ProgramData. After a minute my PC gets this BSOD. It was written: SYSTEM_SERVICE_EXCEPTION, and something about "tcpip.sys". My PC restarted. The same happened again and again. My pc got BSOD 5 minutes after it restarted. So it restarted again and again until I decided to put my PC in safemode. The warning from the antivirussoftware was pretty weird because I had downloaded the software last day, so I uninstalled the it, because I thought the problem was coming from the software. Then I deleted some files in BrowserProtect, the files that I deleted was last changed the day before the BSOD and the viruswarning, so I thought maybe I had deleted the virus. Well, when I turned of the safemode the pc got BSOD's again. It has been 15 BSOD's to now, and I can't use my PC because it restarts after 5 minutes (I'm writing this from another PC).
I downloaded a software called WhoCrashed. Here is a minidumpanalysis from it (in a wordfile).
I have only listed 2 of 15 BSODcrash-analysis. In 14 of them there was a problem with the driver called "tcpip.sys", and in only one of them there was problem in a driver called "afd.sys". There is one crashanalysis of each in the file.
Can you please tell me what to do to fix my pc?
(In the file the term "operativsystem" is Norwegian and means OS).
I
My Computer
System One
-
- OS
- Windows XP and Windows 8