Bsod system_service_exception

samzemyyy

New Member
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1
Hi. When I turned on my PC (Acer Aspire V3 17.3" bærbar PC 571-32324G50Mnks) I got a message from my antivirussoftware.
It told me that my pc was infected by Adware generic5.SRC. It was in the folder called BrowserProtect in the folder called ProgramData. After a minute my PC gets this BSOD. It was written: SYSTEM_SERVICE_EXCEPTION, and something about "tcpip.sys". My PC restarted. The same happened again and again. My pc got BSOD 5 minutes after it restarted. So it restarted again and again until I decided to put my PC in safemode. The warning from the antivirussoftware was pretty weird because I had downloaded the software last day, so I uninstalled the it, because I thought the problem was coming from the software. Then I deleted some files in BrowserProtect, the files that I deleted was last changed the day before the BSOD and the viruswarning, so I thought maybe I had deleted the virus. Well, when I turned of the safemode the pc got BSOD's again. It has been 15 BSOD's to now, and I can't use my PC because it restarts after 5 minutes (I'm writing this from another PC).

I downloaded a software called WhoCrashed. Here is a minidumpanalysis from it (in a wordfile).

I have only listed 2 of 15 BSODcrash-analysis. In 14 of them there was a problem with the driver called "tcpip.sys", and in only one of them there was problem in a driver called "afd.sys". There is one crashanalysis of each in the file.


Can you please tell me what to do to fix my pc?


(In the file the term "operativsystem" is Norwegian and means OS).

I
 

My Computer

System One

  • OS
    Windows XP and Windows 8
Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

For starters:
At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics (make sure to run a couple of the anti-malware scans).
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

Also, as this seems to involve networking (tcpip.sys and afd.sys are Windows networking drivers) it's likely to involve either malware, or some internet-aware program(s) on your system. The reports that I requested in the first paragraph will help us to figure out which may be involved.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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