Windows 8 and 8.1 Forums

Bsod system_service_exception

  1. #1

    Posts : 1
    Windows XP and Windows 8

    Bsod system_service_exception

    Hi. When I turned on my PC (Acer Aspire V3 17.3" bærbar PC 571-32324G50Mnks) I got a message from my antivirussoftware.
    It told me that my pc was infected by Adware generic5.SRC. It was in the folder called BrowserProtect in the folder called ProgramData. After a minute my PC gets this BSOD. It was written: SYSTEM_SERVICE_EXCEPTION, and something about "tcpip.sys". My PC restarted. The same happened again and again. My pc got BSOD 5 minutes after it restarted. So it restarted again and again until I decided to put my PC in safemode. The warning from the antivirussoftware was pretty weird because I had downloaded the software last day, so I uninstalled the it, because I thought the problem was coming from the software. Then I deleted some files in BrowserProtect, the files that I deleted was last changed the day before the BSOD and the viruswarning, so I thought maybe I had deleted the virus. Well, when I turned of the safemode the pc got BSOD's again. It has been 15 BSOD's to now, and I can't use my PC because it restarts after 5 minutes (I'm writing this from another PC).

    I downloaded a software called WhoCrashed. Here is a minidumpanalysis from it (in a wordfile).

    I have only listed 2 of 15 BSODcrash-analysis. In 14 of them there was a problem with the driver called "tcpip.sys", and in only one of them there was problem in a driver called "afd.sys". There is one crashanalysis of each in the file.

    Can you please tell me what to do to fix my pc?

    (In the file the term "operativsystem" is Norwegian and means OS).


      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    For starters:
    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics (make sure to run a couple of the anti-malware scans).
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
    Also, as this seems to involve networking (tcpip.sys and afd.sys are Windows networking drivers) it's likely to involve either malware, or some internet-aware program(s) on your system. The reports that I requested in the first paragraph will help us to figure out which may be involved.
      My System SpecsSystem Spec

Bsod system_service_exception
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