Windows 8 and 8.1 Forums

BSOD Keep crashing.

  1. #1


    Posts : 1
    Windows 8

    BSOD Keep crashing.


    My machine keep crashing most of the time it happens when i shutdown.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cra...tml#post169956
    27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.
    Overclocking discussion:
    Long ago I learned that the first troubleshooting step in an overclocked system is to remove the overclock. This is for 2 reasons:
    1) in case the overclock is at fault (and it hasn't damaged any hardware yet) - this will fix the problem.
    2) the tests we use for troubleshooting are based on a standard system operating normally - so an overclocked system won't necessarily give correct results because of the stress on the components. This is why I recommend stopping the overclock completely while troubleshooting.

    Also, I found that overclocks will degrade over time - the system just won't be able to hold a high overclock forever. The system will get older and it's tolerance for this sort of stress will lessen - resulting in more errors.

    Finally, hardware errors aren't necessarily just hardware, they can be:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS problems (check for updates at the motherboard manufacturer's website)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).
    Back in February you had 2 video BSOD's, then later on there were several BSOD's that related to netr28x.sys (which is a driver for your wireless card. The most recent BSOD's are all different, so there is a possibility that this is a hardware error.

    What did you do to fix the video BSOD's? Did you update the drivers? The drivers were also updated during this latest series of memory dumps.

    How about the wireless BSOD's? Did you update the drivers for that (they're dated from 2013 in the memory dumps)?

    Did those updates appear to fix the problems - or did the problems appear to just continue. What I'm trying to decide here is if all of the BSOD's are related - or if they're separate instances.

    There's lot's of Norton/Symantec drivers in the memory dumps. Please do this to help rule Norton/Symantec out as the cause:
    Anti-Virus Removal:
    Please do the following:
    - download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
    - un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
    - IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
    - perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
    - check to see if this fixes the BSOD's
    NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    IOMap64.sys Thu Feb 4 20:55:34 2010 (4B6B7A96)
    ASUS Kernel Mode Driver ?Asus Smart Doctor/iTracker 2
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys

    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    ICCWDT.sys Wed Aug 18 04:27:45 2010 (4C6B9981)
    IIntel(R) Watchdog Timer Driver
    http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys

    ASUSFILTER.sys Tue Sep 20 11:46:33 2011 (4E78B559)
    ASUS USB Hub filter driver
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys

    SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
    Symantec Real Time Storage Protection (PEL) x64
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

    AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys

    In case this is a hardware issue, also please run these free diagnostics: Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Mar 27 10:04:01.929 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-31562-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:00:09.558
    Probably caused by :win32k.sys ( win32k!EngAcquireSemaphore+6b8 )
    BugCheck 3B, {c0000005, fffff960000a9368, fffff88008729dd0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960000a9368, Address of the instruction which caused the bugcheck
    Arg3: fffff88008729dd0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  winlogon.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!EngAcquireSemaphore
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3606
     
    Processor may be overclocked!
    Expected Frequency:   3500
    Actual Frequency:     3606
    Overclock Ratio:      1.03029
     
      BIOS Version                  1805
      BIOS Release Date             12/19/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 27 08:28:15.667 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-96265-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:15:34.297
    Probably caused by :ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+60 )
    BugCheck A, {ffffffffffffffd8, 2, 0, fffff800f0307a9f}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: ffffffffffffffd8, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800f0307a9f, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!ExpScanGeneralLookasideList
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3606
     
    Processor may be overclocked!
    Expected Frequency:   3500
    Actual Frequency:     3606
    Overclock Ratio:      1.03029
     
      BIOS Version                  1805
      BIOS Release Date             12/19/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 24 05:39:24.422 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032413-31578-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 2:12:52.052
    Probably caused by :win32k.sys ( win32k!W32pArgumentTable+322d )
    BugCheck 50, {ffffffffffffffd0, 1, fffff800bb67ecf3, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffffffffffffd0, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff800bb67ecf3, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  winlogon.exe
    FAILURE_BUCKET_ID: AV_win32k!W32pArgumentTable
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3606
     
    Processor may be overclocked!
    Expected Frequency:   3500
    Actual Frequency:     3606
    Overclock Ratio:      1.03029
     
      BIOS Version                  1805
      BIOS Release Date             12/19/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Mar 27 10:04:01.929 2013 (UTC - 4:00)**************************
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    ICCWDT.sys                  Wed Aug 18 04:27:45 2010 (4C6B9981)
    ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
    SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)
    AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    ndisrd.sys                  Wed May 30 23:03:33 2012 (4FC6DF85)
    Teefer.sys                  Tue Jul 17 08:58:58 2012 (50056192)
    SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
    SYMDS64.SYS                 Mon Jul 23 18:58:38 2012 (500DD71E)
    Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
    ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
    asmtxhci.sys                Mon Aug 20 08:28:15 2012 (50322D5F)
    asmthub3.sys                Mon Aug 20 08:28:29 2012 (50322D6D)
    SYMEVENT64x86.SYS           Wed Aug 22 01:33:18 2012 (50346F1E)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
    SYMEFA64.SYS                Wed Oct  3 15:00:06 2012 (506C8B36)
    SRTSP64.SYS                 Thu Nov  1 16:16:15 2012 (5092D88F)
    SysPlant.sys                Sat Nov  3 09:53:53 2012 (509521F1)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    VirtuWDDM.sys               Thu Nov 22 12:49:26 2012 (50AE65A6)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    nvhda64v.sys                Wed Dec 19 00:41:41 2012 (50D15395)
    EX64.SYS                    Thu Dec 20 04:22:39 2012 (50D2D8DF)
    ENG64.SYS                   Thu Dec 20 04:24:21 2012 (50D2D945)
    BHDrvx64.sys                Fri Jan 11 13:50:17 2013 (50F05EE9)
    netr28x.sys                 Mon Feb 18 17:48:30 2013 (5122AFBE)
    nvlddmkm.sys                Thu Mar 14 21:37:00 2013 (51427B3C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 27 08:28:15.667 2013 (UTC - 4:00)**************************
    IOMap64.sys                 Thu Feb  4 20:55:34 2010 (4B6B7A96)
    usbaapl64.sys               Tue Nov 27 18:38:02 2012 (50B54EDA)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 24 05:39:24.422 2013 (UTC - 4:00)**************************
    WORKERDD.dll                Wed Jul 25 22:30:25 2012 (5010ABC1)
    nvlddmkm.sys                Sat Feb  9 18:13:08 2013 (5116D804)
    
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=ndisrd.sys
    Teefer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SysPlant.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=VirtuWDDM.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
    http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
    WORKERDD.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

BSOD Keep crashing.
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