Windows 8 and 8.1 Forums

new computer BSOD crashes

  1. #1


    Posts : 1
    windows 8

    new computer BSOD crashes


    I keep getting that driver irql not less or equal error. I've uploaded the SF diagnostic file here.

    Any help is MUCH appreciated. it's driving me crazy, this shouldnt happen with a new computer, sigh.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The uploaded info is missing a couple of reports. Please rerun the reports and let them run for at least 15 minutes (or until the program says that it's done).

    All of the memory dumps blame athw8x.sys - a driver component of your wireless networking device.
    Please:
    - download a fresh copy of the latest, Win8 compatible software/drivers for your wireless device
    - uninstall the current wireless device software/drivers from your system
    - install the freshly downloaded software/drivers
    - monitor for further BSOD's

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    PEGAGFN.sys Wed Aug 5 01:50:46 2009 (4A791DB6)
    PHotkey module developed by Pegatron
    PEGAGFN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    tosrfec.sys Tue Jul 12 07:05:25 2011 (4E1C2A75)
    Toshiba Bluetooth USB Controller driver
    http://www.carrona.org/drivers/driver.php?id=tosrfec.sys

    SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
    Symantec Real Time Storage Protection (PEL) x64
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

    Should the BSOD's continue after these steps, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Mar 26 07:33:56.416 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032613-19875-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 5:41:13.104
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    Probably caused by :athw8x.sys ( athw8x+107d7c )
    BugCheck D1, {28, 2, 0, fffff8800479dd7c}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8800479dd7c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_athw8x+107d7c
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  6.10
      BIOS Release Date             09/24/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L850
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 17 23:54:53.494 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031813-61671-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 17:46:01.173
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    Probably caused by :athw8x.sys ( athw8x+107d7c )
    BugCheck D1, {28, 2, 0, fffff88004c03d7c}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88004c03d7c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_athw8x+107d7c
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  6.10
      BIOS Release Date             09/24/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L850
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 17 06:04:00.547 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031713-22359-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 11:31:11.224
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    Probably caused by :athw8x.sys ( athw8x+107d7c )
    BugCheck D1, {28, 2, 0, fffff88004b78d7c}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88004b78d7c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_athw8x+107d7c
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  6.10
      BIOS Release Date             09/24/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L850
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 13 23:08:15.326 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031413-24875-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 2:21:20.021
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    Probably caused by :athw8x.sys ( athw8x+107d7c )
    BugCheck D1, {28, 2, 0, fffff88004d99d7c}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88004d99d7c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_athw8x+107d7c
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  6.10
      BIOS Release Date             09/24/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L850
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Mar 12 22:33:51.470 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031313-43031-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:1 days 23:50:31.537
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    Probably caused by :athw8x.sys ( athw8x+107d7c )
    BugCheck D1, {28, 2, 0, fffff880055abd7c}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880055abd7c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_athw8x+107d7c
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  6.10
      BIOS Release Date             09/24/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L850
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Mar 26 07:33:56.416 2013 (UTC - 4:00)**************************
    PEGAGFN.sys                 Wed Aug  5 01:50:46 2009 (4A791DB6)
    tosrfec.sys                 Tue Jul 12 07:05:25 2011 (4E1C2A75)
    btfilter.sys                Sun Mar 18 22:59:38 2012 (4F66A11A)
    RtsUStor.sys                Wed Jun 13 06:09:12 2012 (4FD866C8)
    athw8x.sys                  Thu Jun 14 05:41:08 2012 (4FD9B1B4)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
    RTKVHD64.sys                Thu Jul 19 05:53:19 2012 (5007D90F)
    TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
    BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
    Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
    iaStorA.sys                 Tue Jul 31 14:21:21 2012 (50182221)
    dump_iaStorA.sys            Tue Jul 31 14:21:21 2012 (50182221)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
    atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
    THAccel.sys                 Wed Aug  8 23:44:38 2012 (50233226)
    SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
    Smb_driver_Intel.sys        Thu Aug 16 16:11:24 2012 (502D53EC)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 17 23:54:53.494 2013 (UTC - 4:00)**************************
    ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 17 06:04:00.547 2013 (UTC - 4:00)**************************
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Mar 12 22:33:51.470 2013 (UTC - 4:00)**************************
    SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)
    SYMNETS.SYS                 Tue May  8 04:53:44 2012 (4FA8DF18)
    SYMEFA64.SYS                Fri May 18 21:29:56 2012 (4FB6F794)
    Ironx64.SYS                 Wed May 23 13:14:39 2012 (4FBD1AFF)
    SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
    SYMDS64.SYS                 Wed May 23 21:11:58 2012 (4FBD8ADE)
    EraserUtilDrv11220.sys      Tue Jul 31 19:36:50 2012 (50186C12)
    IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
    
    PEGAGFN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=tosrfec.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    THAccel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=EraserUtilDrv11220.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
      My System SpecsSystem Spec

new computer BSOD crashes
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