Windows 8 and 8.1 Forums


  1. #1


    I have been getting many failures in a Win8x64 system:
    Attachment 18811
    I am attaching the associated dmp files. They seem to vary. I have not seen the usb driver that many have attributed to the bad pool caller error.

    This was an upgrade from Win7x64 Ultra.

    Any help is greatly appreciated as it is annoying want to use the system and have to wait for files to upload to Microsoft after recovering from a failure.
    Last edited by wnmills3; 22 Mar 2013 at 16:33. Reason: Fixed dump file format per suggestion

      My System SpecsSystem Spec

  2. #2

    Posts : 108
    Windows 8 Pro 64bit

    Please see this thread on how to post BSOD's for a more thorough examination:

    Blue Screen of Death (BSOD) Posting Instructions

      My System SpecsSystem Spec

  3. #3

    Thanks very much for the link and directions to post information in the proper format.
      My System SpecsSystem Spec

  4. #4

    Posts : 108
    Windows 8 Pro 64bit

    Hi... your mini-dumps appear to be pointing to IDSvia64.sys & SRTSP64.SYS. These driver files belong to Norton, please un-install Norton for testing purposes via the Control Panel/Uninstall first and then use the Norton removal tool to remove every trace: |MG| Norton Removal Tool Download

    Please use the built-in Windows 8 64bit version of Defender for testing purposes.

    Your mini-dumps are also complaining about the driver file: nvlddmkm.sys which belongs to your nvidia display drivers. Please un-install the version you have on there at the moment and re-install the latest Windows 8 64bit versions of the file: AMD Driver Autodetect

    You also have a number of out-of-date drivers/programs on your system you should either un-install or update to Windows 64 bit versions if needed:

    nvstor.sys (2011) - nVidia Storage Drivers: Driver Reference Table
    nvmf6264.sys (2011) - nVidia nForce network driver: Driver Reference Table
    agnfilt.sys (2010) - AT&T Global Network Client Firewall driver: Driver Reference Table
    ltpwrflt.sys, ltpFiltr.sys (2009) - Thinkpad USB keyboard with trackpoint: Driver Reference Table
    nvcwfpco.sys (2008) - Nortel Networks WFP Callout Driver: Driver Reference Table
    nvBridge.kmd (2011) - Nvidia Windows Kernel Mode Driver: nvbridge.kmd - What is this?

    Your BIOS is also very old (2007), you might want to consider updating that to if possible, but please follow all manufacturers as any errors could lead to your system becoming in-operable.

      My System SpecsSystem Spec

  5. #5

    Excellent! Thank you very much for the thorough review -- it is very helpful and I'll take care of these suggestions today.
      My System SpecsSystem Spec

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