Windows 8 and 8.1 Forums

New laptop having BSOD

  1. #1

    Posts : 1
    Windows 7

    New laptop having BSOD

    Hi guys, my new laptop is having quite a few errors recently. I get BSODs and the message "Your PC has encountered a problem and needs to restart." This appears to happen randomly to my computer. The DMP file is attached below....I would appreciate it if someone could shed some light on what is causing the problem.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    You have 2 antivirus' installed. Please do this:
    Anti-Virus Removal:
    Please do the following:
    - download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
    - un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Norton using this free tool:
    - IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
    - perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
    - check to see if this fixes the BSOD's
    NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
    Then ensure that the AVG is updated to the latest version available from the AVG website (older versions had issues with Win8).

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link:
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver

    The following is for informational purposes only.
    **************************Fri Mar 22 00:55:14.691 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032213-45817-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:58:11.430
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :NETIO.SYS ( NETIO!StreamInjectRequestsToStack+23e )
    BugCheck 133, {0, 283, 282, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
        component can usually be identified with a stack trace.
    Arg2: 0000000000000283, The DPC time count (in ticks).
    Arg3: 0000000000000282, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    PROCESS_NAME:  avgnsa.exe
    FAILURE_BUCKET_ID: 0x133_DPC_NETIO!StreamInjectRequestsToStack
      BIOS Version                  F.17
      BIOS Release Date             11/02/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Fri Mar 22 00:55:14.691 2013 (UTC - 4:00)**************************
    SRTSPX64.SYS                 Tue Nov 15 17:30:55 2011 (4EC2E81F)
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    dtsoftbus01.sys              Fri Jan 13 08:45:46 2012 (4F10358A)
    SYMEVENT64x86.SYS            Wed May 23 20:52:24 2012 (4FBD8648)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
    networx.sys                  Thu Jul 12 05:01:07 2012 (4FFE9253)
    AtihdW86.sys                 Tue Jul 17 03:34:09 2012 (50051571)
    BtL2caScoIf.sys              Thu Jul 19 05:47:36 2012 (5007D7B8)
    SYMNETS.SYS                  Fri Jul 20 22:07:07 2012 (500A0ECB)
    stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    Ironx64.SYS                  Mon Jul 23 20:34:50 2012 (500DEDAA)
    BthLEEnum.sys                Wed Jul 25 22:25:02 2012 (5010AA7E)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    EraserUtilRebootDrv.sys      Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                 Tue Jul 31 19:36:51 2012 (50186C13)
    IvtUrbBtFlt.sys              Wed Aug  8 09:43:46 2012 (50226D12)
    atikmpag.sys                 Wed Aug  8 09:48:21 2012 (50226E25)
    atikmdag.sys                 Wed Aug  8 10:32:04 2012 (50227864)
    rtbth.sys                    Thu Aug  9 02:41:29 2012 (50235B99)
    hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
    Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
    ccSetx64.sys                 Thu Aug 16 17:18:11 2012 (502D6393)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    IDSvia64.sys                 Tue Aug 28 22:48:40 2012 (503D8308)
    avgrkx64.sys                 Thu Sep 13 20:41:40 2012 (50527D44)
    avgloga.sys                  Thu Sep 20 21:23:51 2012 (505BC1A7)
    netr28x.sys                  Tue Sep 25 04:10:07 2012 (506166DF)
    avgldx64.sys                 Mon Oct  1 21:05:50 2012 (506A3DEE)
    SYMDS64.SYS                  Tue Oct  2 22:52:00 2012 (506BA850)
    SYMEFA64.SYS                 Wed Oct  3 15:00:06 2012 (506C8B36)
    avgidsha.sys                 Sun Oct 14 21:22:54 2012 (507B656E)
    BHDrvx64.sys                 Fri Oct 19 00:40:41 2012 (5080D9C9)
    avgidsdrivera.sys            Mon Oct 22 06:47:11 2012 (5085242F)
    avgmfx64.sys                 Thu Nov 15 17:03:50 2012 (50A566C6)
    avgwfpa.sys                  Mon Nov 26 17:09:35 2012 (50B3E89F)
    BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    BtL2caScoIf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    IvtUrbBtFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

New laptop having BSOD
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