Windows 8 and 8.1 Forums


Bad Error pool, randrom restarts, and other errors! Oh My!

  1. #1


    Posts : 3
    Windows 8

    Bad Error pool, randrom restarts, and other errors! Oh My!


    Hey guys!
    Got a new HP Pavilion g6 running Win 8 not too long ago and I'm getting a few errors.
    The first is the "Bad caller pool" message.
    The second is "Driver_IRQL_Not_Less_Or_Equal" message, though I don't get that as often as the above message.
    The last problem is that the system restarts at random.

    From what I researched, the first problem can be solved by checking the dump files. I have mine boxed up in a rar file if anyone needs to see them to help.

    Thanks for listening, please help soon.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    While waiting for a reply, please run Driver Verifier according to these instructions: Driver Verifier Settings

    EDIT: Dunno what happened, but I redid the link to reflect kooldat77's link - Sorry!
    Last edited by usasma; 22 Mar 2013 at 04:47.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8


    Your first link s a no-go. Page wont load.
      My System SpecsSystem Spec

  4. #4


    Posts : 250
    Windows 7 Home Premium 64 Bit
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8

    SF Folder


    Sorry for the late reply!

    Thanks for the instructions! Here's are my SF folder!

    Thanks again!
      My System SpecsSystem Spec

  6. #6


    Posts : 250
    Windows 7 Home Premium 64 Bit


    dtsoftbus01.sys Fri Jan 13 19:45:46 2012 (4F10358A)
    Daemon Tools driver [br] Possible BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

    Daemon Tools/Alcohol %

    Uninstall DAEMON Tools and/or Alcohol % software. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

    As an alternative, many people recommend the use of Total Mounter or Magic ISO

    Security App

    Crashes indicate AVG being a possible cause. Remove AVG and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

    Microsoft Security Essentials, Free antivirus for windows

    Malwarebytes Anti-Malware Free

    information   Information
    DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.


    System Optimisers

    Please remove the following software:
    Code:
    Start Menu\Programs\TuneUp Utilities 2013    Public:Start Menu\Programs\TuneUp Utilities 2013    PublicStart Menu\Programs\TuneUp Utilities 2013\All functions    Public:Start Menu\Programs\TuneUp Utilities 2013\All functions    Public
    This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

    If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.

    10 Tips on How to Properly Maintain Your Computer

    Disk Check

    Run disk check for errors on your Hard Drive(s).

    CHKDSK - Check a Drive for Errors in Windows 8

    SFC scannow

    The SFC /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
    SFC /SCANNOW Command - Run in Windows 8

    The following is for information purposes only. Update or uninstall the drivers listed below.

    CLVirtualDrive.sys Mon Dec 26 19:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

    The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
    Code:
    Debug session time: Tue Apr 23 09:01:21.460 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-48578-01.dmp]
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime: 0 days 0:34:55.176
    Probably caused by : pci.sys
    BugCheck 9F, {3, fffffa8004839060, fffff8002a468770, fffffa80065c5010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Bugcheck code 0000009F
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8004839060, Physical Device Object of the stack
    Arg3: fffff8002a468770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa80065c5010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x9F_3_netr28x_IMAGE_pci.sys
    BiosVersion = F.12
    BiosReleaseDate = 08/30/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sun Apr 21 00:02:48.524 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042113-60356-01.dmp]
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime: 0 days 0:43:15.239
    Probably caused by : pci.sys
    BugCheck 9F, {3, fffffa80043b8880, fffff80234f54770, fffffa8005fc3bd0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Bugcheck code 0000009F
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80043b8880, Physical Device Object of the stack
    Arg3: fffff80234f54770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8005fc3bd0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x9F_3_netr28x_IMAGE_pci.sys
    BiosVersion = F.12
    BiosReleaseDate = 08/30/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sat Apr 20 23:11:43.266 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042013-71448-01.dmp]
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime: 2 days 15:52:52.896
    Probably caused by : pci.sys
    BugCheck 9F, {3, fffffa80043f8880, fffff8011d35e770, fffffa8004463bd0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Bugcheck code 0000009F
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80043f8880, Physical Device Object of the stack
    Arg3: fffff8011d35e770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8004463bd0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x9F_3_netr28x_IMAGE_pci.sys
    BiosVersion = F.12
    BiosReleaseDate = 08/30/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Thu Apr 18 03:23:34.467 2013 (UTC + 6:00)
    Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\041713-60965-01.dmp]
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime: 1 days 2:24:08.718
    Probably caused by : pci.sys
    BugCheck 9F, {3, fffffa8004407880, fffff802e6954770, fffffa8003fa2150}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Bugcheck code 0000009F
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8004407880, Physical Device Object of the stack
    Arg3: fffff802e6954770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8003fa2150, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x9F_3_netr28x_IMAGE_pci.sys
    BiosVersion = F.12
    BiosReleaseDate = 08/30/2012
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

    @ Sir John, please add your recommendations as well!
    Last edited by koolkat77; 24 Apr 2013 at 11:07.
      My System SpecsSystem Spec

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