Bad Error pool, randrom restarts, and other errors! Oh My!

Ellisd616

New Member
Messages
3
Hey guys!
Got a new HP Pavilion g6 running Win 8 not too long ago and I'm getting a few errors.
The first is the "Bad caller pool" message.
The second is "Driver_IRQL_Not_Less_Or_Equal" message, though I don't get that as often as the above message.
The last problem is that the system restarts at random.

From what I researched, the first problem can be solved by checking the dump files. I have mine boxed up in a rar file if anyone needs to see them to help.

Thanks for listening, please help soon. :)
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g6
Last edited:

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
SF Folder

Sorry for the late reply!

Thanks for the instructions! Here's are my SF folder!

Thanks again!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g6
dtsoftbus01.sys Fri Jan 13 19:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

Daemon Tools/Alcohol %

Uninstall DAEMON Tools and/or Alcohol % software. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Security App

Crashes indicate AVG being a possible cause. Remove AVG and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.



System Optimisers

Please remove the following software:
Code:
Start Menu\Programs\TuneUp Utilities 2013    Public:Start Menu\Programs\TuneUp Utilities 2013    PublicStart Menu\Programs\TuneUp Utilities 2013\All functions    Public:Start Menu\Programs\TuneUp Utilities 2013\All functions    Public

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.

10 Tips on How to Properly Maintain Your Computer

Disk Check

Run disk check for errors on your Hard Drive(s).

http://www.eightforums.com/tutorials/6221-chkdsk-check-drive-errors-windows-8-a.html

SFC scannow

The SFC /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

The following is for information purposes only. Update or uninstall the drivers listed below.

CLVirtualDrive.sys Mon Dec 26 19:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
Code:
Debug session time: Tue Apr 23 09:01:21.460 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042313-48578-01.dmp]
Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
System Uptime: 0 days 0:34:55.176
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004839060, fffff8002a468770, fffffa80065c5010}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000009F"]DRIVER_POWER_STATE_FAILURE (9f)[/URL]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004839060, Physical Device Object of the stack
Arg3: fffff8002a468770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80065c5010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_netr28x_IMAGE_pci.sys
BiosVersion = F.12
BiosReleaseDate = 08/30/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Apr 21 00:02:48.524 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042113-60356-01.dmp]
Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
System Uptime: 0 days 0:43:15.239
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa80043b8880, fffff80234f54770, fffffa8005fc3bd0}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000009F"]DRIVER_POWER_STATE_FAILURE (9f)[/URL]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80043b8880, Physical Device Object of the stack
Arg3: fffff80234f54770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8005fc3bd0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_netr28x_IMAGE_pci.sys
BiosVersion = F.12
BiosReleaseDate = 08/30/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Apr 20 23:11:43.266 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\042013-71448-01.dmp]
Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
System Uptime: 2 days 15:52:52.896
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa80043f8880, fffff8011d35e770, fffffa8004463bd0}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000009F"]DRIVER_POWER_STATE_FAILURE (9f)[/URL]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80043f8880, Physical Device Object of the stack
Arg3: fffff8011d35e770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8004463bd0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_netr28x_IMAGE_pci.sys
BiosVersion = F.12
BiosReleaseDate = 08/30/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Apr 18 03:23:34.467 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\041713-60965-01.dmp]
Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
System Uptime: 1 days 2:24:08.718
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004407880, fffff802e6954770, fffffa8003fa2150}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000009F"]DRIVER_POWER_STATE_FAILURE (9f)[/URL]
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004407880, Physical Device Object of the stack
Arg3: fffff802e6954770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8003fa2150, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_netr28x_IMAGE_pci.sys
BiosVersion = F.12
BiosReleaseDate = 08/30/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

@ Sir John, please add your recommendations as well!
 
Last edited:

My Computer

System One

  • OS
    Windows 7 Home Premium 64 Bit
    Computer type
    PC/Desktop
Back
Top