Windows 8 and 8.1 Forums


BSOD vstro 420 windows 64 8gbram

  1. #1


    Posts : 7
    win 8 64 bit

    BSOD vstro 420 windows 64 8gbram


    Hi can anyone help with diags on this crash, this machine worked ok on 32bit windows I trashed it and built 64 bit and upgraded memory to 8gb and now periodicall get bsod and I cant figure out why.

    I have uploaded the logs in the zip any help much appreciated

      My System SpecsSystem Spec

  2. #2


    Posts : 7
    win 8 64 bit


    I should of said the error message is Kernel Security Check Failure.

    Any help much appreciated
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    From what I'm seeing here, this is most likely a hardware problem. Please start with these free diagnostics: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Mar 16 11:32:33.788 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031613-22276-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 3:22:06.481
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+3406d )
    BugCheck 1A, {31, fffffa8009033010, fffff8800dabc000, fffff8a00a006751}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000000031, The subtype of the bugcheck.
    Arg2: fffffa8009033010
    Arg3: fffff8800dabc000
    Arg4: fffff8a00a006751
    BUGCHECK_STR:  0x1a_31
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x1a_31_nt!_??_::NNGAKEGL::_string_
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
    MaxSpeed:     2830
    CurrentSpeed: 2826
      BIOS Version                  1.3.0
      BIOS Release Date             06/22/2010
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 420 Series 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Mar 16 08:09:47.462 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031613-16270-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:09:36.155
    Probably caused by :win32k.sys ( win32k!BRUSHOBJ_hGetColorTransform+9ba67 )
    BugCheck 3B, {c0000005, fffff800e728431e, fffff88009b07870, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800e728431e, Address of the instruction which caused the bugcheck
    Arg3: fffff88009b07870, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!BRUSHOBJ_hGetColorTransform
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
    MaxSpeed:     2830
    CurrentSpeed: 2826
      BIOS Version                  1.3.0
      BIOS Release Date             06/22/2010
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 420 Series 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Mar 16 07:59:14.305 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031613-16707-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 8:36:34.124
    Probably caused by :ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )
    BugCheck 3B, {c0000005, fffff8016f4b0e70, fffff8800a64b900, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8016f4b0e70, Address of the instruction which caused the bugcheck
    Arg3: fffff8800a64b900, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_nt!HvpGetCellPaged
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
    MaxSpeed:     2830
    CurrentSpeed: 2826
      BIOS Version                  1.3.0
      BIOS Release Date             06/22/2010
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 420 Series 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 11:16:56.176 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-14289-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:01:49.843
    Probably caused by :memory_corruption
    BugCheck 3B, {c0000005, fffff960000a26c9, fffff8800b8dcd90, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960000a26c9, Address of the instruction which caused the bugcheck
    Arg3: fffff8800b8dcd90, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
    MaxSpeed:     2830
    CurrentSpeed: 2826
      BIOS Version                  1.3.0
      BIOS Release Date             06/22/2010
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 420 Series 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 10:53:28.282 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-15522-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:09:46.974
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13cdc )
    BugCheck 133, {1, 784, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000000784, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
    MaxSpeed:     2830
    CurrentSpeed: 2826
      BIOS Version                  1.3.0
      BIOS Release Date             06/22/2010
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 420 Series 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 10:43:01.718 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-17409-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:03:25.409
    Probably caused by :CI.dll ( CI!CiFreePolicyInfo+4d575 )
    BugCheck 50, {ffffff8000c5c308, 8, ffffff8000c5c308, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffff8000c5c308, memory referenced.
    Arg2: 0000000000000008, value 0 = read operation, 1 = write operation.
    Arg3: ffffff8000c5c308, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  sppsvc.exe
    FAILURE_BUCKET_ID: AV_BAD_IP_CI!CiFreePolicyInfo
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
    MaxSpeed:     2830
    CurrentSpeed: 2826
      BIOS Version                  1.3.0
      BIOS Release Date             06/22/2010
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 420 Series 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 10:38:36.850 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-23244-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:26:58.541
    Probably caused by :memory_corruption ( nt!MiDemoteCombinedPte+3d )
    BugCheck 1000007E, {ffffffffc0000005, fffff8039c72179d, fffff88002b6a648, fffff88002b69e80}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8039c72179d, The address that the exception occurred at
    Arg3: fffff88002b6a648, Exception Record Address
    Arg4: fffff88002b69e80, Context Record Address
    PROCESS_NAME:  Agent.exe
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!MiDemoteCombinedPte
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
    MaxSpeed:     2830
    CurrentSpeed: 2826
      BIOS Version                  1.3.0
      BIOS Release Date             06/22/2010
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 420 Series 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 10:10:59.110 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-15288-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:08:25.801
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, fffff8800316a170, fffff8800316a0c8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff8800316a170, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff8800316a0c8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
    MaxSpeed:     2830
    CurrentSpeed: 2826
      BIOS Version                  1.3.0
      BIOS Release Date             06/22/2010
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 420 Series 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 10:01:36.697 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-14679-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 2:19:15.456
    Probably caused by :ntkrnlmp.exe ( nt!HvpGetCellPaged+50 )
    BugCheck 3B, {c0000005, fffff802702b7e70, fffff8800dedf900, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff802702b7e70, Address of the instruction which caused the bugcheck
    Arg3: fffff8800dedf900, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_nt!HvpGetCellPaged
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
    MaxSpeed:     2830
    CurrentSpeed: 2826
      BIOS Version                  1.3.0
      BIOS Release Date             06/22/2010
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 420 Series 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Mar 16 11:32:33.788 2013 (UTC - 4:00)**************************
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    bcmwl63a.sys                Tue Mar 13 20:31:05 2012 (4F5FE6C9)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    nvlddmkm.sys                Fri Jan 18 08:22:15 2013 (50F94C87)
    eudskacs.sys                Fri Jan 25 10:33:35 2013 (5102A5CF)
    eubakup.sys                 Fri Jan 25 10:33:42 2013 (5102A5D6)
    EUBKMON.sys                 Fri Jan 25 10:34:04 2013 (5102A5EC)
    EuFdDisk.sys                Fri Jan 25 10:34:10 2013 (5102A5F2)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Mar 16 07:59:14.305 2013 (UTC - 4:00)**************************
    bxvbda.sys                  Mon Jul 23 19:30:50 2012 (500DDEAA)
    evbda.sys                   Tue Jul 24 08:22:19 2012 (500E937B)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=eudskacs.sys
    http://www.carrona.org/drivers/driver.php?id=eubakup.sys
    http://www.carrona.org/drivers/driver.php?id=EUBKMON.sys
    http://www.carrona.org/drivers/driver.php?id=EuFdDisk.sys
    http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
    http://www.carrona.org/drivers/driver.php?id=evbda.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    win 8 64 bit


    Thanks John for your help.

    I updated the drivers yesterday and also checked the bios and there is not a newer update.

    I think upgrading to windows 64bit and upgrading to 8gb of ram at the same time has muddied the water. I went back to the original 4gb ram and the machine has not crashed again since.

    So I am not sure if the problem is the machine having problems addressing over 4gb of ram or that some of the ram does not mix.

    I put 4gb new in and took the old 4gb out and that works but old and new does not work together reliably.

    I am now going to try 6gb and 8gb of new ram.

    I think maybe one of the new modules is faulty although memtest is not showing it.

    Moral of the story only ever do one update at a time.

    I will let you know how I get on unless you have any other ideas.
    Regards
    Adrian
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If MemTest86+ doesn't show errors - try running Prime95 in "Blend" mode. That'll stress the RAM and may generate errors even when MemTest86+ doesn't. Prime95
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    win 8 64 bit


    Ok I have rran this with 6gb of new meory in and the pc did not crash but several of the workers failed with hardware faults, but I cant find a file called stress.txt to see what the problem is. I have attached a screen shot.

    There is a results.txt file and that says
    [Tue Mar 19 10:23:46 2013]
    FATAL ERROR: Rounding was 0.5, expected less than 0.4
    Hardware failure detected, consult stress.txt file.
    FATAL ERROR: Rounding was 0.49609375, expected less than 0.4
    Hardware failure detected, consult stress.txt file.
    FATAL ERROR: Rounding was 0.5, expected less than 0.4
    Hardware failure detected, consult stress.txt file.
    FATAL ERROR: Rounding was 0.5, expected less than 0.4
    Hardware failure detected, consult stress.txt file.

    I do not really understand what this means
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Those are errors. "FATAL ERROR" and "Hardware failure detected" are the clues here.

    If running the Blend test, then they are most likely in the RAM (memory). The other 2 possibilities are the CPU cache and the memory controller (but they are less likely than a RAM problem when running the Blend test).

    Now try it on each stick in slot #1 (using anti-static precautions) to determine which sticks are good (no errors) and which are bad (those with errors)
    Then try one of the known good sticks in each slot to see if any of the slots are bad.

    FWIW - there's not much else in the stress.txt file - and I summarized what I knew in the webpage that I pointed you at.
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    win 8 64 bit


    Ok I tried each of the sim in each of the slots and they all pass, so I do not think it is memory as I ahve the 8gb of new memory in and still BSOD. I have recaptured the crash log and included below
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Then run Prime95 using Small FFT's and Large FFT's (along with the Blend test)
    Run all at the same time to be sure the system is equally stressed.

    Find out which takes the longest to spit out errors - and which takes the shortest time to spit out errors

    Also, run the free CPU tests here: Additional Hardware Diagnostics
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    win 8 64 bit


    Hi John

    Thanks for your continued help

    Do you still think this is memory from the sf I uploaded, as any combination of 4gb seems to work fine, it is only if you go over 4gb that the things starts to crash, I have also tried 4gb in channel one and 2 and it makes no difference. Are all the drivers OK now?
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
BSOD vstro 420 windows 64 8gbram
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