Windows 8 and 8.1 Forums


Kernel Power Event 41 Task 63 - Random shutdown

  1. #11


    Posts : 8
    Windows 8


    25 Updates is an effect of the reinstall. All updates were installed prior to the format. The same can be said for any drivers that are out of date

    10% free space is also a function of the format. For some reason, the MSI recovery discs chose to partition my SSD, which was not previously partitioned.


    Max CPU temp seen all day was 84° C, and GPU was 91° C. Never was able to reproduce a crash today while logging temps though

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    84° C is way too high for the CPU. Please investigate your cooling solution. IMO temps shouldn't exceed the mid 60's even under stress (laptops may go a bit higher, but certainly no more than the low 70's IMO). I wonder if the North/Southbridge is getting too hot also?

    Try these free hardware diagnostics: Hardware Diagnostics
    I'm particularly interested in the Prime95 tests (try Blend, Small FFT's, and Large FFT's - and get the times it takes before they generate errors for each) - and also try some of the CPU stress tests. The other tests are nice to have, but I'm concerned about your CPU.

    GPU temps in the 90's are a bit hot also - although not (IMO) as serious as the CPU temps. This indicates (to me) that there's an overheating problem inside of the case (which makes me even more concerned about the north/southbridge overheating). I'd suggest trying a laptop cooling pad to see if you can get extra cool air into the case.

    Also try blowing out all the vents with canned air. Don't use a vacuum or an air compressor as they can cause damage to the system.
    100șC is the temp of boiling water - so I'd suspect that this laptop is frying your lap. If it's only 5 weeks old I'd seriously consider returning it for repairs/exchange.
      My System SpecsSystem Spec

  3. #13


    Posts : 8
    Windows 8


    Well, i started the RMA process today. I will report back if they let me know what they find
      My System SpecsSystem Spec

  4. #14


    California
    Posts : 3
    Windows 8


    Quote Originally Posted by commonc View Post
    It's a Win7 only issue, not seen in XP or in Win 8(yet).
    It has now shown up in Win 8 because my new laptop is running Win 8 and it's happened 6 times in the past 8 weeks.

    This past May I bought an ASUS laptop running Win 8 and have had the kernel-power 41 critical event (random shutdown with no warning) occur six times already. I immediately believed it was the laptop itself, whether a defective motherboard or power system, I didn't know, and thought perhaps a return was necessary.

    But given that this issue seems to occur quite frequently in both 7 and 8 in both PCs and laptops, I have a hard time believing it's "the system" at fault (with your solution being to return it); can there really be that many computer hardware lemons that cause the exact same issue?
      My System SpecsSystem Spec

  5. #15


    Posts : 2
    Win 8


    I Had the same problem. I think I solved.
    The problem occured when I opened the chassi in order to put an SSD.
    Since then, the system started to shutdown ramdomly.
    I opened the chassis and took off the back plate and the system worked fine.
    Then I putted back , withou the screws. And it refuses to start.
    I took again, and then It started.
    I started to think It could be a contact between the backplate and the motherboard.
    The I took off the 4GB Memory SODIMM., becaus it was in the most external slot.
    And putted the black plate in position, the system functioned fine.
    I opened the back plate again and I putted the SODIMM in the far slot, worked.
    I am testing right now to check the problem is completely solved.
    I think it is a design problem, the chassis is too thin. And by temperature and forces over the chassis, the back plate establishes a force over the memory module. The system reads the voltage variation and the reaction is a defense against a possible overcharge, what means, immediate shutdown.
    If it works, I will give a feedback.
      My System SpecsSystem Spec

  6. #16


    Posts : 2
    Win 8


    I confirm my results.
    The change of the memory module solved the problem.
    MSI has done a very bad engineering in this notebooks (GT70).
    It is very thin , so the componentes coud be smashed, the thermal project is bad too.
    I believe the wanted to shrink the notebook at maximum possible, but a notebook in this class cannot has so much issues about crashing for simple reasons.
    This note is not Linux friendly and and even Windows 7 will not work (even the BIOSes are different), everything work but NVIDIA card . If you try to install the driver, note will crash.
    Next time I will buy ASUS.
      My System SpecsSystem Spec

  7. #17


    Quote Originally Posted by Ivan Velho View Post
    I confirm my results.
    The change of the memory module solved the problem.
    MSI has done a very bad engineering in this notebooks (GT70).
    It is very thin , so the componentes coud be smashed, the thermal project is bad too.
    I believe the wanted to shrink the notebook at maximum possible, but a notebook in this class cannot has so much issues about crashing for simple reasons.
    This note is not Linux friendly and and even Windows 7 will not work (even the BIOSes are different), everything work but NVIDIA card . If you try to install the driver, note will crash.
    Next time I will buy ASUS.
    Recently i bought an ASUS N550jv laptop and I was upgrading the RAM from 4gb to 8gb. After a few days i'm also experienced the same problem of random shutdown especially when i'm playing games. Is this problem have related to the RAM addition?

    Thus anybody could help me to solve the problem? FYI I will do an experiment by putting desk fan to cool down the laptop then i'll share the result.
      My System SpecsSystem Spec

  8. #18


    I've experienced this problem frequently on a Lenovo Thinkpad X230 laptop with an i7 processor and 8 GB of RAM running Windows 8.1 Pro. I'm sending the laptop back to Lenovo for service. Don't know if it's the OS or the hardware in the laptop but I've never experienced such an unstable Thinkpad as this and I've had several previous models: t60, x60, x61.
      My System SpecsSystem Spec

  9. #19


    Posts : 1
    Windows 8.1


    I'm also experiencing the same problem on my ASUS S56ca. I RMA'd my laptop a few weeks ago, and today it happened again.
      My System SpecsSystem Spec

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Kernel Power Event 41 Task 63 - Random shutdown
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