Windows 8 and 8.1 Forums

Multiple BSOD Issue

  1. #11

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The suggestion for a hard drive diagnostic was just one of the many things that could be suggested.
    Basically, what I see is an issue that shows that ntfs.sys is involved and that there are many different BSOD errors being shown.

    The many different errors are suggestive of a low-level problem, such as:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    Since NTFS.sys is involved:
    1) It's a Windows driver, so it's the least likely of the 3 different problems that BSOD's are due to (3rd party drivers, hardware, Windows drivers)
    2) Since it's NTFS.sys, it's involved with how the file system is stored on the disk - which leads me to wonder about the storage sub-system (of which the hard drive is a part)
    3) Driver Verifier enabled dumps didn't point at 3rd party drivers.

    So, most likely it's a hardware problem - and I suspect the hard drive. But I have many other things that we can look at if it turns out that it isn't the hard drive.

      My System SpecsSystem Spec

  2. #12

    Posts : 9
    Windows 8

    Well thank you very much for your help. I've been having some serious trouble with the booting from disc as well, I assume that's more of an Acer issue though. I'll get back to you on that.
      My System SpecsSystem Spec

  3. #13

    Posts : 9
    Windows 8

    OK. After having run the Seagate Seatools on my Toshiba hard drive for one short test (fail) and two long test, both of which found 5 errors total out of the almost billion LBA. I don't know if the graphical version of this gives more detail, but I'm afraid that's all I can say about it because I had to use the text-based version.

    I can say that the attempted repair failed, but it was very happy to run the test and SMART has not been tripped. I don't know how large the error spaces are, unless of course each is 48-bit because that's how it's addressed. SeaTools doesn't exactly give a lot of context to its data.

    Are there any other hard drive diagnostics you'd recommend, particularly to determine the severity of these 5 errors and if they can be recovered. Obviously I don't know, but from Google searches people seem to be getting forced to run the test multiple times because they continuously get over 100 errors multiple times so the check stops, so 5 doesn't seem too severe to me.
      My System SpecsSystem Spec

  4. #14

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Just FYI - at work if we get errors, we replace the drive. A 500 gB SATA laptop drive goes for about $70 (US) - it's worth not having to wonder if the drive is going to die on you at any moment. You can probably find one for less online - but continue reading before you buy one.....

    FIRST PRIORITY is to do a backup. As I stated before, there's no telling when the drive is going to completely die.

    Don't forget to find/make the recovery disks before putting the new drive in (or order them from Acer).

    If the system is less than one year old, this is likely a warranty repair (no cost to you). When we do it at work, we require the owner to supply the recovery disks - and we do the diagnostics and hard drive replacement.

    As for only 5 errors - it depends on where the errors are (and if the firmware on the drive marks them off). But look at it this way:
    - if this is your checkbook and the errors are in the cents/pennies column, it's probably not a big problem.
    - but if this is your checkbook and the errors are in the dollars/pounds column, it's probably a big problem.
    Unfortunately, you can't tell what "column" that the errors are in - so for your peace of mind a new hard drive is advisable.

    Good luck!
      My System SpecsSystem Spec

  5. #15

    Posts : 9
    Windows 8

    Ok, well if that's what it is, the laptop is under warranty. It's just miscellaneous software errors aren't covered under that, so they'd have charged me no doubt some crazy amount to do a software check before sending it back to me saying it wasn't a software problem.

    Thanks for all your help. Now for the painful painful wait while the company replaces stuff.
      My System SpecsSystem Spec

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Multiple BSOD Issue
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