Windows 8 and 8.1 Forums


Minidump error crashing PC randomly

  1. #1


    Posts : 7
    Microsoft Windows 8 (6 bit4)

    Minidump error crashing PC randomly


    Hello there - hoping someone can help me identify what might be causing my Dell to randomly restart and it gives me a minidump error. I ran the SF Diagnostic Tool as instructed and the zipped folder is below:

    Thanks in advance for the assistance!

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    your DELL computer came with PCDoctor pre-installed on it and this is the run-time module that looks for certain "updates" or "fixes" it thinks is needed by your computer.

    Suggest uninstalling pcdoctor, clean with ccleaner, then double-check and make sure that module is not enabled in your start-up options, use ccleaner and look at all start-up tabs.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Microsoft Windows 8 (6 bit4)


    Thank you for the advice on the CCleaner - that cleaned up a lot of stuff off my PC! I followed your advice the day I got it and everything seemed to be fine since then but about 30 minutes ago while I was out doing something I came back to find the PC had another minidump error and restarted. I believe I cleaned up all the PCDoctor stuff so it must be something else? What would advise me to try now and should I run another SF Diagnostic and post it?
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Yes, Please re-up another. and BTW, uninstall AVAST. Windows Defender is good enough and in addition, turn off Autorun

    Win+X -> Run and type gpedit.msc

    Administrative Templates >Windows Components > Autoplay Policies
    , double click "Turn off Autoplay", Next is click Enabled, and then select All drives so that you can disable Autorun on all drives.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Microsoft Windows 8 (6 bit4)


    OK - here's another run on the SF tool. I tried to run gpedit.msc but its not available on my version of Windows 8 or so it looks like.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Microsoft Windows 8 (6 bit4)


    Ok I had another crash - I ran another SF and attached the file
      My System SpecsSystem Spec

  7. #7


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Your recent BSOD's are caused by pcw.sys. Did you completely uninstall the anti virus software as suggested above ?
    Last edited by topgundcp; 22 Mar 2013 at 16:47.
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Microsoft Windows 8 (6 bit4)


    I don't see anything called AVAST - is it known as something else?
      My System SpecsSystem Spec

  9. #9


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Silly me !!! I mean AVG Anti virus 2013. Sorry about that.

    Please use this tool to uninstall: Download tools and utilities | AVG Worldwide
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Microsoft Windows 8 (6 bit4)


    I deleted AVG a couple days ago. I had another crash/reboot today so I ran another SF Tool and attached it. Thanks again for all the help!
      My System SpecsSystem Spec

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