Windows 8 and 8.1 Forums


BSOD started in the last week

  1. #1


    Posts : 2
    Windows 8

    BSOD started in the last week


    Suddenly getting BSOD. It's happened 3 times in the last week. I'm running a Windows 8 upgrade on an originally Windows 7 machine. I did the upgrade 6 or 7 months ago. No problems since then. Debug of the minidump gives "Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )" which I couldn't find anything useful for on google.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    C: drive only has about 5% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    NTIDrvr.sys Mon Apr 19 21:37:59 2010 (4BCD0577)
    NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

    usbfilter.sys Thu Apr 29 06:43:06 2010 (4BD962BA)
    AMD USB Filter Driver (likely part of the chipset drivers)
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys

    UBHelper.sys Tue Jul 6 00:19:26 2010 (4C32AECE)
    NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

    SynTP.sys Thu Jul 29 23:26:57 2010 (4C524681)
    Synaptic Touch Pad Driver
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys

    CHDRT64.sys Tue Jan 11 02:01:28 2011 (4D2C0048)
    Conexant High Definition SmartAudio
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys

    Sftvollh.sys Fri Sep 30 12:42:46 2011 (4E85F186)
    Microsoft Application Virtualization (App-V) driver
    http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys

    Sftplaylh.sys Fri Sep 30 12:43:05 2011 (4E85F199)
    Microsoft Application Virtualization (App-V) driver
    http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys

    Sftfslh.sys Fri Sep 30 12:43:06 2011 (4E85F19A)
    Microsoft Application Virtualization (App-V) driver
    http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys

    Sftredirlh.sys Fri Sep 30 12:43:14 2011 (4E85F1A2)
    Microsoft Application Virtualization (App-V) driver
    http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Mar 13 03:22:47.322 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031313-50762-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:26:11.402
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 14d12d000, fffff88017b901c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000014d12d000, Address of the instruction which caused the bugcheck
    Arg3: fffff88017b901c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  V1.15
      BIOS Release Date             08/19/2011
      Manufacturer                  Acer
      Product Name                  Aspire 5253
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 13 01:52:43.220 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031213-36878-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 10:45:27.301
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 3f79a000, fffff8801852bfc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000003f79a000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801852bfc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  V1.15
      BIOS Release Date             08/19/2011
      Manufacturer                  Acer
      Product Name                  Aspire 5253
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Mar 12 15:06:34.746 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031213-67766-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 17:40:00.827
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 12c9c9000, fffff88018978fc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000012c9c9000, Address of the instruction which caused the bugcheck
    Arg3: fffff88018978fc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  V1.15
      BIOS Release Date             08/19/2011
      Manufacturer                  Acer
      Product Name                  Aspire 5253
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 11 21:25:48.290 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031113-174877-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:7 days 13:11:57.189
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 1650b1000, fffff880186ca1c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000001650b1000, Address of the instruction which caused the bugcheck
    Arg3: fffff880186ca1c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  V1.15
      BIOS Release Date             08/19/2011
      Manufacturer                  Acer
      Product Name                  Aspire 5253
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar  4 08:12:56.766 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030413-65099-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 11:48:15.845
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 17172d000, fffff880063bafc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000017172d000, Address of the instruction which caused the bugcheck
    Arg3: fffff880063bafc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  V1.15
      BIOS Release Date             08/19/2011
      Manufacturer                  Acer
      Product Name                  Aspire 5253
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Mar 13 03:22:47.322 2013 (UTC - 4:00)**************************
    NTIDrvr.sys                 Mon Apr 19 21:37:59 2010 (4BCD0577)
    usbfilter.sys               Thu Apr 29 06:43:06 2010 (4BD962BA)
    UBHelper.sys                Tue Jul  6 00:19:26 2010 (4C32AECE)
    SynTP.sys                   Thu Jul 29 23:26:57 2010 (4C524681)
    CHDRT64.sys                 Tue Jan 11 02:01:28 2011 (4D2C0048)
    Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
    Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
    Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
    Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
    athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    L1C63x64.sys                Thu Jun 14 01:57:40 2012 (4FD97D54)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    xcefs.sys                   Mon Oct 22 20:31:45 2012 (5085E571)
    AtihdW86.sys                Wed Dec 12 12:20:30 2012 (50C8BCDE)
    atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
    atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
    
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
    http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
    http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    xcefs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Thanks for the response. Ok, I updated my bios and all the drivers. I removed the apps for drivers that didn't have updates. I had problems with the Sft*.sys drivers as I could no longer remove the Microsoft Application Virtualization app via the control panel. I deleted it manually by removing the drivers and the directory from program files (following How to manually uninstall the App-V 4.6 SP1 client - The Microsoft Application Virtualization Blog - Site Home - TechNet Blogs). I cleared gigs off my hard drive so I am now have >15% free space. I'll give it a few days to see if I am BSOD free before marking this as solved. Thanks again, usasma.
      My System SpecsSystem Spec

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