Windows 8 and 8.1 Forums


multiple system_service_exception / ntoskrnl.exe daily

  1. #1


    Posts : 2
    Windows 8

    multiple system_service_exception / ntoskrnl.exe daily


    So I troubleshoot a lot of computers but more on the software level, so having some trouble here.
    Listed all specs when registering in my profile.

    Just built a new desktop, it's been together for about a week, and I've been having what appear to be random BSOD.
    I have two pairs of raid 0 running, and a 1tb sata on the end. All HDD, not SSD.
    I have booted and run tests with memtest and didn't receive any errors.
    All parts are brand new (not that they can't be faulty, but still).

    I did have a wireless pci card in for a few days that was giving me trouble, and the BSOD are less frequent now that is out, but are still persistent.

    Transferring files might be causing it, but I think it's just a coincidence because I'm moving so many files right now re-organizing and restoring to the new PC, it happened while copying and not copying and while copying to/from all HDD combinations (Ex copting to /from HDD's 1&2, 1&3, 2&3)

    They appear random, sometimes the computer is just sitting, sometimes it's in the middle of work.

    Looking at the BSOD dumps (thought I'm new to doing this) I think I see "ntoskrnl.exe" always there right before the crash. Uploading the dumps now so y'all can see.

    Thanks in advance for your help!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    What's the make/model/wattage and age of your Power Supply?

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    I suspect a hardware problem - but the dump file results don't support that conclusion 100% - so there's 2 things to try:

    1) Run Driver Verifier according to these instructions: Driver Verifier Settings

    2) Run these free hardware diagnostics: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)
    SpeedFan
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Mar 12 09:32:37.077 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031213-21465-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 2:07:45.725
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 1E, {ffffffffc0000005, fffff800a8346372, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff800a8346372, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_win32k!SURFACE::bDeleteSurface
      BIOS Version                  1503
      BIOS Release Date             01/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 11 20:17:10.478 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031113-20888-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 2:35:37.126
    Probably caused by :afd.sys ( afd!AfdPoll32+26d )
    BugCheck 3B, {c0000005, fffff8008d6de372, fffff88013401ce0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8008d6de372, Address of the instruction which caused the bugcheck
    Arg3: fffff88013401ce0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  aerofsd.exe
    FAILURE_BUCKET_ID: 0x3B_afd!AfdPoll32
      BIOS Version                  1503
      BIOS Release Date             01/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 11 17:40:42.022 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031113-22432-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:19:51.669
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck 3B, {c0000005, fffff801414d8372, fffff880121747b0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801414d8372, Address of the instruction which caused the bugcheck
    Arg3: fffff880121747b0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x3B_nt!KxWaitForLockOwnerShip
      BIOS Version                  1503
      BIOS Release Date             01/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 11 14:14:47.794 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031113-23509-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:19:28.433
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+12 )
    BugCheck 3B, {c0000005, fffff8018e2f15d2, fffff88011476ab0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8018e2f15d2, Address of the instruction which caused the bugcheck
    Arg3: fffff88011476ab0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_nt!KxWaitForLockOwnerShipWithIrql
      BIOS Version                  1503
      BIOS Release Date             01/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 11 13:54:27.104 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031113-22651-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:41:40.743
    Probably caused by :afd.sys ( afd!AfdPoll32+26d )
    BugCheck 3B, {c0000005, fffff80394acd372, fffff8801374ece0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80394acd372, Address of the instruction which caused the bugcheck
    Arg3: fffff8801374ece0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  aerofsd.exe
    FAILURE_BUCKET_ID: 0x3B_afd!AfdPoll32
      BIOS Version                  1503
      BIOS Release Date             01/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  8 23:46:57.884 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030813-38001-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:02:56.539
    *** WARNING: Unable to verify timestamp for amdsbs.sys
    *** ERROR: Module load completed but symbols could not be loaded for amdsbs.sys
    Probably caused by :amdsbs.sys ( amdsbs+ec6f )
    BugCheck D1, {2c, 8, 0, fffff880014b6c6f}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 000000000000002c, memory referenced
    Arg2: 0000000000000008, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880014b6c6f, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_amdsbs+ec6f
      BIOS Version                  0601
      BIOS Release Date             07/17/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Mar 12 09:32:37.077 2013 (UTC - 4:00)**************************
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)
    bcmwl63a.sys                Tue Mar 13 20:31:05 2012 (4F5FE6C9)
    Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
    RTKVHD64.sys                Tue Aug  7 06:49:39 2012 (5020F2C3)
    asmtxhci.sys                Mon Aug 20 08:28:15 2012 (50322D5F)
    asmthub3.sys                Mon Aug 20 08:28:29 2012 (50322D6D)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    ahcix64s.sys                Fri Sep 21 01:58:22 2012 (505C01FE)
    nvhda64v.sys                Wed Dec 19 00:41:41 2012 (50D15395)
    nvlddmkm.sys                Sat Feb  9 18:13:08 2013 (5116D804)
    VBoxNetFlt.sys              Wed Feb 20 10:34:52 2013 (5124ED1C)
    VBoxUSBMon.sys              Wed Feb 20 10:34:53 2013 (5124ED1D)
    VBoxNetAdp.sys              Wed Feb 20 10:34:53 2013 (5124ED1D)
    VBoxDrv.sys                 Wed Feb 20 10:36:24 2013 (5124ED78)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  8 23:46:57.884 2013 (UTC - 4:00)**************************
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    hiber_amdsbs.sys            Tue Feb 21 13:15:43 2012 (4F43DF4F)
    amdsbs.sys                  Tue Feb 21 13:15:43 2012 (4F43DF4F)
    nvlddmkm.sys                Mon Jun 18 16:47:19 2012 (4FDF93D7)
    
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=ahcix64s.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    hiber_amdsbs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Usasma,
    Thanks for your help.
    I'm currently not overclocked - turned it off to narrow down the issue as well, and this issue has happened both overclocked and not overclocked.

    Power supply is a KENTEK 800W - I was on a tight budget so hopefully this wasn't a bad move.
    (Can be seen on amazon at Amazon.com: KENTEK 800 Watt 800W 120mm Fan ATX Power Supply 12V 2.3 EPS12V 2.92 SLI-ready PCI-Express SATA 20/24 PIN Intel AMD by KENTEK: Computers & Accessories)

    Going to run the sets of test you posted now and will post results ASAP.
    I did run CCleaner yesterday, not thinking it would actually do anything, but the system has been issue free since yesterday so perhaps that helped too, but I'm doubtful. We'll see how today goes.

    Thanks!
    Austin
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If using CCleaner - don't let it delete the memory dump files in C:\Windows or C:\Windows\Minidump
    Also don't let it delete any error reports or log files.
      My System SpecsSystem Spec

multiple system_service_exception / ntoskrnl.exe daily
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