Windows 8 and 8.1 Forums


System failure when using Pandora

  1. #1


    Posts : 1
    Windows 8 Pro + Media Center

    System failure when using Pandora


    Hello everyone,

    I just built a new system. For the last week, everything has been running fine. Starting earlier today, I started having system crashes within 30 seconds of starting Pandora. From the web, using Firefox. Googling the issue, I ran across the Windows Seven Forums thread on a similar issue. Attached will be the SFD tool file and the .DMP file I receieved using Verifier, which did return an error for a driver. I believe it will likely be the Realtek driver, if it's similar to others' problems. I am unable to rollback the driver, as it installed the latest version from the very beginning. The system information is listed on my profile, but I will do a basic list below.

    Asus Sabretooth 990FX R2.0
    AMD FX8120 Black Edition
    Kingston HyperX Red and Blue (2 x 4GB sticks EACH, total 16GB)
    Asus Radeon HD 7770 HD7770-2GD5
    The system is well-cooled with proper airflow to carry cool air in and hot air out of the system. Hardware, I know pretty well. Software, on the other hand, seems to be my nemesis.


    POST-UPLOAD ADDITION
    Apparently, even compressed, the MEMORY.DMP file is too large. I can put it on Dropbox or another file hosting service, if you need it.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The Driver Verifier memory dump blames IOMap64.sys - most likely a component of the Asus Smart Doctor program.
    Please uninstall it to see if that stops the BSOD's. If it does (and you wish to reinstall the Smart Doctor program), please wait until the system is stable again and then install the latest, Win8 compatible version.

    E: drive only has about 10% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cra...tml#post169956
    27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.
    This device doesn't have drivers installed. Please install them or physically remove the device from your system (or disable it in the BIOS):
    PCI Input Device PCI\VEN_1102&DEV_7003&SUBSYS_00401102&REV_03\5&39F964C9&0&0100E5 The drivers for this device are not installed.
    It seems to be related to your Creative Game Port. Please be sure to only install the latest, Win8 compatible drivers.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    EMVSCARD.sys Wed Dec 13 02:42:07 2006 (457FAECF)
    Alcor Micro, Corp. USB Smart Card Reader
    http://www.carrona.org/drivers/driver.php?id=EMVSCARD.sys

    wdcsam64.sys Wed Apr 16 04:39:08 2008 (4805BB2C)
    Western Digital SCSI Arcitecture Model (SAM) WDM driver[br]2008 driver version has known BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Mar 13 02:48:16.136 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031213-14149-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:00:51.004
    *** WARNING: Unable to verify timestamp for IOMap64.sys
    *** ERROR: Module load completed but symbols could not be loaded for IOMap64.sys
    Probably caused by :IOMap64.sys ( IOMap64+3525 )
    BugCheck C4, {83, 0, 1000000, 1a9}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 0000000000000083, MmMapIoSpace called to map, but the caller hasn't locked down the MDL pages.
    Arg2: 0000000000000000, Starting physical address to map.
    Arg3: 0000000001000000, Number of bytes to map.
    Arg4: 00000000000001a9, The first page frame number that isn't locked down.
    BUGCHECK_STR:  0xc4_83
    PROCESS_NAME:  Monitor.exe
    FAILURE_BUCKET_ID: 0xc4_83_VRF_IOMap64+3525
      BIOS Version                  0906
      BIOS Release Date             09/17/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 10 22:28:27.515 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-23649-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 23:27:35.281
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by :dxgmms1.sys ( dxgmms1+70b2 )
    BugCheck 119, {1, b84379, b8437b, b84378}
    BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    Arguments: 
    Arg1: 0000000000000001, The driver has reported an invalid fence ID.
    Arg2: 0000000000b84379
    Arg3: 0000000000b8437b
    Arg4: 0000000000b84378
    BUGCHECK_STR:  0x119
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x119_dxgmms1+70b2
      BIOS Version                  0906
      BIOS Release Date             09/17/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Mar 13 02:48:16.136 2013 (UTC - 4:00)**************************
    EMVSCARD.sys                Wed Dec 13 02:42:07 2006 (457FAECF)
    IOMap64.sys                 Thu Feb  4 20:55:34 2010 (4B6B7A96)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
    atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
    rzendpt.sys                 Wed Nov  7 02:49:46 2012 (509A129A)
    rzudd.sys                   Wed Nov  7 02:49:47 2012 (509A129B)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 10 22:28:27.515 2013 (UTC - 4:00)**************************
    wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)
    
    http://www.carrona.org/drivers/driver.php?id=EMVSCARD.sys
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
      My System SpecsSystem Spec

System failure when using Pandora
Related Threads
How to Enable or Disable Automatic Restart on System Failure in Windows Whenever a critical error (ex: BSOD) is detected in Windows, Windows will restart itself by default to prevent any possible damage to your computer as a safety measure. The problem is that the error message on the screen...
BSOD every day. Kernel System Check Failure. in BSOD Crashes and Debugging
So a few nights ago I was on my computer. The power randomly went out in my neighborhood without warning despite the fact a storm wasn't present. I restart the computer and continue. Later that night I receive a BSOD Kernel System Check Failure and have to restart again. Now 3 days later, it does...
Hi everyone, My friend has a new asus laptop and while he was updating his new GeForce driver the laptop just blacked out. The screen was on, but only showing black pixels. We tried a monitor but that did the same thing and the problem did not solve itself after hard resetting the system. Im...
BSOD Driver State Power Failure + System Lag in BSOD Crashes and Debugging
Hi, my machine is breaking down here. I was recently helped but I guess that never worked.
In Win 7 I was able to listen to Pandora and surf the Web at the same time. Now I can do one or the other not both. I saw the place left or right button so both windows are open. However, as soon as I do a new search, Pandora quits. Just when I thought I was catching on, I find another reason to...
My son has been using the computer, Dell 660, i5 system. It seems very slow to start to load and then comes up with the following error messages: LaunchTM.exe Application Error Consent.exe Application Error mcagent.exe Application Error rundll32.exe Application Error wermgr.exe ...
Pandora on 8? in Software and Apps
I wonder, is there/will there be a Pandora Radio app for Windows 8? I am a Pandora One subscriber if that matters.
Eight Forums Android App Eight Forums IOS App Follow us on Facebook