Windows 8 and 8.1 Forums

Laptop BSOD once a day

  1. #1


    Posts : 4
    Windows 8

    Laptop BSOD once a day


    Hello! I have a fujitsu siemens ah 531/gfo.My problem is i keep getting bsod only once a day and this usually happens only when i am gaming.I open the notebook enter dota 2 for example and play about 10-15 minutes and i get bsod.After that i can play all the day continously without having any problems with bsod.This happens once a day only.It's like the system is programmed to bsod 1 per day if gaming.I verified hdd for error and the ram and it is no problem.The weird thing is it happens only 1 time after i open the laptop from a long time of being shut off through the night .As it is with my case i doubt is hardware related since i can play without a problem after the bsod.I usually get bsods related to ntoskrnl.exe according to bluescreenview but in the last dump i got related to something else.The dump i attached is with driver verifier on and it was done by selecting only the drivers that are not microsoft relate and i got blue screen before windows booted.
    Windows 8 x64 4 months old
    i5 2430m
    8gb ram
    Nvidia gt525m

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    Windows 8


    Come one guys Please help me.Someone surely knows to identify the culprit in the minidumps.The one attached separated is when i activated driver verifier and got bsod during windows boot.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Quote Originally Posted by decomarius View Post
    Come one guys Please help me.Someone surely knows to identify the culprit in the minidumps.The one attached separated is when i activated driver verifier and got bsod during windows boot.
    Please be patient as there are very few of us who do this - and we also have families and jobs, so we can't be on here all the time. I myself usually only get here once a day (early morning in the US - Eastern time).

    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    These devices have issues, please remedy them:
    Not Available ACPI\FUJ02B1\4&26935206&0 The drivers for this device are not installed.

    Not Available ACPI\FUJ02E3\2&DABA3FF&1 The drivers for this device are not installed.

    Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter USB\VID_8086&PID_0189\6&34BF07AE&0&4 This device is disabled.
    The first item is a Fujitsu ACPI driver. Download the latest, Win8 compatible driver from the Fujitsu website.

    The second item is the Fujitsu System Utility. Download the latest, Win8 compatible driver from the Fujitsu website.

    The third item is your wireless adapter from Intel. Please:
    1) enable the device
    2) download the latest driver version from Intel Download Center
    3) install the freshly downloaded version
    4) re-disable the device (if so desired)

    The Driver Verifier memory dump blames SynTP.sys - a driver component for your touchpad. Please:
    - download a fresh copy of the latest Win8 compatible drivers from the Fujitsu website.
    - uninstall the current version from your system.
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    Please be advised that it's not certain that this is the only problem here. Should the BSOD's recur, please post back and we'll start work on hardware diagnostics: Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Mar 12 05:25:29.755 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031213-31468-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:00:08.496
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
    Probably caused by :SynTP.sys ( SynTP+14c0a )
    BugCheck C4, {20011, fffff8800108ff80, 0, 0}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 0000000000020011, ID of the 'IrqlKeDispatchLte' rule that was violated.
    Arg2: fffff8800108ff80, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, An optional pointer to the rule state variable(s).
    Arg4: 0000000000000000, Reserved (unused)
    BUGCHECK_STR:  0xc4_IrqlKeDispatchLte_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_IrqlKeDispatchLte_XDV_VRF_SynTP+14c0a
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Mar  7 12:40:48.668 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030713-25718-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 3:42:14.360
    Probably caused by :memory_corruption ( nt!MiBadShareCount+4b )
    BugCheck 4E, {99, 180f0e, 1, a000000001046ce}
    BugCheck Info: PFN_LIST_CORRUPT (4e)
    Arguments: 
    Arg1: 0000000000000099, A PTE or PFN is corrupt
    Arg2: 0000000000180f0e, page frame number
    Arg3: 0000000000000001, current page state
    Arg4: 0a000000001046ce, 0
    BUGCHECK_STR:  0x4E_99
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x4E_99_nt!MiBadShareCount
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  1.19
      BIOS Release Date             09/27/2011
      Manufacturer                  FUJITSU
      Product Name                  LIFEBOOK AH531/GFO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar  6 08:58:00.615 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030613-19718-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 2:51:54.533
    Probably caused by :memory_corruption
    BugCheck 1000007F, {8, fffff88001465cb0, 8000, fffff88000c9a1a7}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: fffff88001465cb0
    Arg3: 0000000000008000
    Arg4: fffff88000c9a1a7
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  steamerrorrepo
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  1.19
      BIOS Release Date             09/27/2011
      Manufacturer                  FUJITSU
      Product Name                  LIFEBOOK AH531/GFO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar  4 08:56:42.021 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030413-35937-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 15:28:10.860
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+34f9a )
    BugCheck 1A, {41793, fffff6804ab4efa8, 1f6, 1f5}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041793, The subtype of the bugcheck.
    Arg2: fffff6804ab4efa8
    Arg3: 00000000000001f6
    Arg4: 00000000000001f5
    BUGCHECK_STR:  0x1a_41793
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x1a_41793_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  1.19
      BIOS Release Date             09/27/2011
      Manufacturer                  FUJITSU
      Product Name                  LIFEBOOK AH531/GFO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar  3 06:28:41.703 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-19140-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 23:10:59.432
    Probably caused by :ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1a8 )
    BugCheck 3B, {c0000005, fffff8008623d994, fffff8801b205430, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8008623d994, Address of the instruction which caused the bugcheck
    Arg3: fffff8801b205430, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0x3B_nt!CmpKcbCacheLookup
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  1.19
      BIOS Release Date             09/27/2011
      Manufacturer                  FUJITSU
      Product Name                  LIFEBOOK AH531/GFO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Mar 12 05:25:29.755 2013 (UTC - 4:00)**************************
    SynTP.sys                   Fri Nov 20 00:02:36 2009 (4B0622EC)
    HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    AMPPAL.sys                  Wed Jul 18 03:48:59 2012 (50066A6B)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    Netwsw00.sys                Thu Sep 27 16:57:42 2012 (5064BDC6)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Mar  7 12:40:48.668 2013 (UTC - 4:00)**************************
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8


    thank you from helping me!I updated the drivers you told me to.But i got a blue screen again today with the error Memory_management .I ran memory diagnostic tool from windows but said no errors.I will try again to use driver verifier to see if i get bsod with each driver that is not microsoft corporation one by one.maybe if i do this i will discover which other driver is the culprit.
    Last edited by decomarius; 15 Mar 2013 at 11:54.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please zip up the contents of the C:\Windows\Minidump folder and upload it with your next post. We'll have a look at the latest memory dumps to see what has changed.

    If you're going to continue using Driver Verifier, try using it according to these directions: Driver Verifier Settings
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8


    here is the dump.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    BIOS still dates from 2011 - I can't recall if you checked for updates. Did you? Win8 is very involved in the BIOS, so changes were needed in many BIOS's

    Looks like this is the last suspect:
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    FUJ02B1.sys Wed Nov 1 05:50:43 2006 (45486DF3)
    Fujitsu FUJ02B1 device driver
    http://www.carrona.org/drivers/driver.php?id=FUJ02B1.sys

    If this doesn't stop the BSOD's, the please start with these free hardware diagnostics: Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Mar 16 07:40:33.677 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031613-16937-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 18:33:45.947
    Probably caused by :memory_corruption
    BugCheck 1E, {ffffffffc0000005, fffff802033903a1, 1, 2}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff802033903a1, The address that the exception occurred at
    Arg3: 0000000000000001, Parameter 0 of the exception
    Arg4: 0000000000000002, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_W
    PROCESS_NAME:  uTorrent.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  1.19
      BIOS Release Date             09/27/2011
      Manufacturer                  FUJITSU
      Product Name                  LIFEBOOK AH531/GFO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 10:00:24.375 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-34156-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 21:46:43.258
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+3406d )
    BugCheck 1A, {31, fffffa80098305a0, fffff8801c597000, fffff8a0015f0f05}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000000031, The subtype of the bugcheck.
    Arg2: fffffa80098305a0
    Arg3: fffff8801c597000
    Arg4: fffff8a0015f0f05
    BUGCHECK_STR:  0x1a_31
    PROCESS_NAME:  dota.exe
    FAILURE_BUCKET_ID: 0x1a_31_nt!_??_::NNGAKEGL::_string_
    CPUID:        "Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  1.19
      BIOS Release Date             09/27/2011
      Manufacturer                  FUJITSU
      Product Name                  LIFEBOOK AH531/GFO
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Mar 16 07:40:33.677 2013 (UTC - 4:00)**************************
    FUJ02B1.sys                 Wed Nov  1 05:50:43 2006 (45486DF3)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    FUJ02E3.sys                 Thu Jun 21 21:42:32 2012 (4FE3CD88)
    AMPPAL.sys                  Wed Jul 18 03:48:59 2012 (50066A6B)
    iBtFltCoex.sys              Tue Jul 24 06:03:05 2012 (500E72D9)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    Netwsw00.sys                Thu Sep 27 16:57:42 2012 (5064BDC6)
    btmaux.sys                  Sun Sep 30 03:45:43 2012 (5067F8A7)
    btmhsf.sys                  Sun Sep 30 03:46:55 2012 (5067F8EF)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
    SynTP.sys                   Fri Oct 26 19:29:57 2012 (508B1CF5)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    Rt630x64.sys                Thu Dec 27 19:04:06 2012 (50DCE1F6)
    
    http://www.carrona.org/drivers/driver.php?id=FUJ02B1.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=FUJ02E3.sys
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
      My System SpecsSystem Spec

Laptop BSOD once a day
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