Windows 8 and 8.1 Forums


Laptop keeps crashing. I have no idea why?

  1. #31


    I have decided to do a clean install again and just use the laptop for browsing purposes and not applying any third party programs to see if the original backup is safe.

      My System SpecsSystem Spec

  2. #32


    Had another BSOD last night after fresh install?
      My System SpecsSystem Spec

  3. #33


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Previously you tested with another hard drive. Was this a platter based hard drive (NOT an SSD)?
    If so, then it's likely that you've ruled out any problems with the SSD.

    Recurring BSOD's after a clean install, without any problem devices/drivers, is likely to be a hardware problem.

    Please run these free hardware diagnostics: Hardware Diagnostics. Feel free to skip any tests that have already been run. Let us know the results and we can move on from there.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Mar 11 23:48:53.967 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031213-22900-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 2:44:19.679
    Probably caused by :ntkrnlmp.exe ( nt!EtwpLogKernelEvent+1ab )
    BugCheck A, {deadbee8, 8, 0, fffff803c2334d4b}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 00000000deadbee8, memory referenced
    Arg2: 0000000000000008, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff803c2334d4b, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!EtwpLogKernelEvent
      BIOS Version                  P06ABF
      BIOS Release Date             02/23/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  355V4C/356V4C/3445VC/3545VC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Mar 11 23:48:53.967 2013 (UTC - 4:00)**************************
    CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    appexDrv.sys                Sun Jun 17 01:00:54 2012 (4FDD6486)
    usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
    btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
    btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
    btath_avdt.sys              Thu Jun 21 01:22:40 2012 (4FE2AFA0)
    btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
    btath_hid.sys               Thu Jun 21 01:23:33 2012 (4FE2AFD5)
    amdkmpfd.sys                Mon Jul  9 21:49:35 2012 (4FFB8A2F)
    amd_sata.sys                Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                Mon Jul 23 14:34:52 2012 (500D994C)
    BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
    RadioHIDMini.sys            Fri Jul 27 07:57:08 2012 (50128214)
    RTKVHD64.sys                Fri Aug 10 06:03:49 2012 (5024DC85)
    mbam.sys                    Mon Aug 20 12:49:52 2012 (50326AB0)
    AtihdW86.sys                Tue Aug 21 22:26:37 2012 (5034435D)
    btath_rcp.sys               Fri Aug 24 11:27:40 2012 (50379D6C)
    SynTP.sys                   Fri Aug 24 21:39:41 2012 (50382CDD)
    atikmpag.sys                Wed Sep 12 16:22:03 2012 (5050EEEB)
    atikmdag.sys                Wed Sep 12 17:33:46 2012 (5050FFBA)
    athw8x.sys                  Wed Sep 19 03:15:18 2012 (50597106)
    btath_flt.sys               Thu Sep 27 05:49:09 2012 (50642115)
    btath_a2dp.sys              Thu Sep 27 05:49:18 2012 (5064211E)
    btfilter.sys                Mon Oct 22 05:58:17 2012 (508518B9)
    
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    btath_hid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RadioHIDMini.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
      My System SpecsSystem Spec

  4. #34


    Yes it was a platter drive at first and now I am using a SSD.
      My System SpecsSystem Spec

  5. #35


    Another Crash!
    Erm, just before it crashed the wireless capability went off and I could not reset or activate it. It would not work at all. Then five minutes later it crashed.
      My System SpecsSystem Spec

  6. #36


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Any results on the hardware diagnostics yet?

    Lot's of networking stuff in the stack text.
    First try removing the wireless drivers and installing a fresh set of the latest available drivers.

    If that doesn't work, then try another wireless card - or remove the wireless card for testing

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Mar 13 19:52:15.868 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031313-23446-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 7:40:07.688
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :pci.sys
    BugCheck 9F, {4, 12c, fffffa800a1ed800, fffff80121809780}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: fffffa800a1ed800, The thread currently holding on to the Pnp lock.
    Arg4: fffff80121809780, nt!TRIAGE_9F_PNP on Win7
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_VRF_4_athw8x_IMAGE_pci.sys
      BIOS Version                  P06ABF
      BIOS Release Date             02/23/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  355V4C/356V4C/3445VC/3545VC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Mar 13 19:52:15.868 2013 (UTC - 4:00)**************************
    CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    appexDrv.sys                Sun Jun 17 01:00:54 2012 (4FDD6486)
    usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
    btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
    btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
    btath_avdt.sys              Thu Jun 21 01:22:40 2012 (4FE2AFA0)
    btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
    btath_hid.sys               Thu Jun 21 01:23:33 2012 (4FE2AFD5)
    amdkmpfd.sys                Mon Jul  9 21:49:35 2012 (4FFB8A2F)
    BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
    RadioHIDMini.sys            Fri Jul 27 07:57:08 2012 (50128214)
    RTKVHD64.sys                Fri Aug 10 06:03:49 2012 (5024DC85)
    mbam.sys                    Mon Aug 20 12:49:52 2012 (50326AB0)
    AtihdW86.sys                Tue Aug 21 22:26:37 2012 (5034435D)
    btath_rcp.sys               Fri Aug 24 11:27:40 2012 (50379D6C)
    SynTP.sys                   Fri Aug 24 21:39:41 2012 (50382CDD)
    amd_sata.sys                Sun Sep  2 22:16:17 2012 (504412F1)
    amd_xata.sys                Sun Sep  2 22:16:20 2012 (504412F4)
    atikmpag.sys                Wed Sep 12 16:22:03 2012 (5050EEEB)
    atikmdag.sys                Wed Sep 12 17:33:46 2012 (5050FFBA)
    athw8x.sys                  Wed Sep 19 03:15:18 2012 (50597106)
    btath_flt.sys               Thu Sep 27 05:49:09 2012 (50642115)
    btath_a2dp.sys              Thu Sep 27 05:49:18 2012 (5064211E)
    btfilter.sys                Mon Oct 22 05:58:17 2012 (508518B9)
    
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    btath_hid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RadioHIDMini.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
      My System SpecsSystem Spec

  7. #37


    I've had to send the laptop back to Samsung. It showed some faults on the memtest. It was playing up quite badly in the end.
      My System SpecsSystem Spec

  8. #38


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Hmmm !!! This was my suspicion on the very first post (post #4 & #7) and you told me that there was no problem with the memory. Did you actually run the test over night as suggested ?

    @Usama
    Is there a better memory diagnostic test besides Memtest86+ ? This is a 2nd thread that I've involved with which Memtest86+ failed to detect the errors. Thanks
      My System SpecsSystem Spec

  9. #39


    Quote Originally Posted by Tarka Dal View Post
    I've had to send the laptop back to Samsung. It showed some faults on the memtest. It was playing up quite badly in the end.
    It was only running for 1 hour and 55 minutes Pass 1 and you already got that?
      My System SpecsSystem Spec

  10. #40


    Quote Originally Posted by topgundcp View Post
    Hmmm !!! This was my suspicion on the very first post (post #4 & #7) and you told me that there was no problem with the memory. Did you actually run the test over night as suggested ?
    The funny thing is that I did the test previously as said but, that threw up no problems. I didn't expect it to happen when I did the second test?
      My System SpecsSystem Spec

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