Windows 8 and 8.1 Forums

Computer Crashes

  1. #1

    Posts : 1
    Windows 8

    Computer Crashes

    Need some help to fix this.

    Here attached SF Diagnostic tool output in zip file.


      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Only 37 Windows Updates installed. Most systems have 46 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    C: drive only has about 5% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives:
    27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.
    This device is disabled:
    NETGEAR WPN311 RangeMax(TM) Wireless PCI Adapter PCI\VEN_168C&DEV_0013&SUBSYS_5E001385&REV_01\4&3A7CD15B&0&38A4 This device is disabled.
    If you're not using it, please physically remove it from the system and uninstall it's software. If you are using it, please re-enable it and update it's drivers (then you can re-disable it if you want).

    This driver is a known cause of BSOD's in Windows systems:
    ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
    Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities
    Please visit the Asus website for your motherboard and download the ATK0110 ACPI Utility driver (listed under the ATK or Utilities download section). If unable to find it, please post back with your exact motherboard make and model. If it only has a Win7 version - install it using Compatibility Mode.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters

    The following is for informational purposes only.
    **************************Thu Mar  7 00:27:56.916 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030613-6739-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 3:17:05.605
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, fffff8801b24c010, fffff8801b24bf68, 0}
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff8801b24c010, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff8801b24bf68, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
      BIOS Version                  1101   
      BIOS Release Date             11/16/2010
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Thu Mar  7 00:27:56.916 2013 (UTC - 5:00)**************************
    ASACPI.sys                  Sun Mar 27 22:30:36 2005 (42476C4C)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    atikmpag.sys                Wed Oct  3 13:07:52 2012 (506C70E8)
    atikmdag.sys                Wed Oct  3 14:13:30 2012 (506C804A)
      My System SpecsSystem Spec

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