Windows 8 and 8.1 Forums


BSOD on Toshiba Laptop! PLEASEEE HELP!!

  1. #1


    Posts : 7
    Microsoft

    BSOD on Toshiba Laptop! PLEASEEE HELP!!


    Hi!!

    So, I just got a new Toshiba Satellite C855D-S5303 about 4 months ago. A couple of days ago, it just randomly started crashing and I got the BSOD each time with the message SYSTEM_SERVICE_EXCEPTION. I have noo Idea why this is happening, this laptop is fairly new. Sometimes I'll have the BSOD a few times a day, and sometimes it will happen every other day. Please help! I have no idea what to do. I've followed the instructions on how to collect the dump files and I've attached the zip folder I made using the SF Diagnostic tool. I had to run it a couple of times because I didn't run it as administrator from the very beginning.
    Thank you for everything! If you need anymore information let me know!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 235 MB of free memory - please add memory (RAM) to your system. While waiting to add memory, please only run one program at a time - and use the Startup Tab in Task Manager to trim the items that are starting when your system boots up.

    The uploaded reports aren't complete. Please re-run the SF Diagnostic tool again - and let it run for at least 15 minutes (or until it says it's done).

    Please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Mar  6 02:04:16.654 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030613-27861-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:07:10.988
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 33198000, fffff88018db11c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000033198000, Address of the instruction which caused the bugcheck
    Arg3: fffff88018db11c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  6.00
      BIOS Release Date             08/21/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar  6 01:56:30.421 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030613-28657-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:03:02.869
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 1c167000, fffff88018d481c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 000000001c167000, Address of the instruction which caused the bugcheck
    Arg3: fffff88018d481c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  6.00
      BIOS Release Date             08/21/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar  6 01:52:58.612 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030613-27596-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 4:27:15.152
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
    BugCheck 3B, {c0000005, 406d1000, fffff8801af6c1c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000000406d1000, Address of the instruction which caused the bugcheck
    Arg3: fffff8801af6c1c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
      BIOS Version                  6.00
      BIOS Release Date             08/21/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite C855D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Mar  6 02:04:16.654 2013 (UTC - 5:00)**************************
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    kl1.sys                     Tue Jun 19 09:27:15 2012 (4FE07E33)
    FwLnk.sys                   Tue Jul 10 04:35:43 2012 (4FFBE95F)
    AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
    TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
    RTKVHD64.sys                Tue Jul 24 05:42:48 2012 (500E6E18)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    klim6.sys                   Thu Aug  2 07:08:40 2012 (501A5FB8)
    klflt.sys                   Fri Aug  3 12:09:20 2012 (501BF7B0)
    atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
    atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
    kneps.sys                   Mon Aug 13 08:45:42 2012 (5028F6F6)
    SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
    rtwlane.sys                 Thu Aug 23 09:16:07 2012 (50362D17)
    usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
    klkbdflt.sys                Mon Sep  3 09:54:42 2012 (5044B6A2)
    klmouflt.sys                Mon Sep  3 10:20:14 2012 (5044BC9E)
    klif.sys                    Fri Nov  2 07:38:53 2012 (5093B0CD)
    klwfp.sys                   Thu Dec 20 06:50:29 2012 (50D2FB85)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    klwfp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Microsoft


    Alright! I ran the SF Diagnostic Tool again and let it finish completely this time! I've attached the results. I haven't had time to run Driver Verifier yet because I need to find a disk in order create a Recovery Disk first. But, I will do that sometime today and get back to you as soon as possible!
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Microsoft


    I followed the instructions and ran Driver Verifier this morning! I left my laptop on for the entire day and absolutely nothing had happened. So I went back to read the Driver Verifier instructions. And it said that if I knew what possibly causes the crash, then I should do that. I know that the BSOD crash only happens when I would try to watch shows on sites like letmewatchthis.ch or motionempire.com on Google Chrome, places where they give you a bunch of other links to go stream the video and watch it and they usually have a ton of pop ups and advertisements. I watch it on Google Chrome because that's just what I've always used. I never use internet explorer because it usually lags, but I've read in some places that Google Chrome isn't compatible with Microsoft things. So I went ahead and started watching a show on one of the sites on Google Chrome again, and about 30 mins into trying to find the right version, my computer crashed. It was the normal BSOD that told me to search up SYSTEM_SERVICE_EXCEPTION. After the crash I was able to see the files that caused the crash (according to what my computer told me). The files where:

    C:\Windows\Minidump\030813-39936-01.dmp
    C:\Users\Ashley\AppData\Local\Temp\WER-75020-0.sysdata.xml
    C:\Windows\MEMORY.DMP


    I wrote down those files and searched them up on my computer. I found the Minidump file and the MEMORY file and put them in a zipped folder. I'll attach that. I found the Local Temp file in the compressed folder (Aebwe) I made from the SF Diagnostic tool; it is in the EventApp notepad file. I was also able to find a DriverList when I searched up for the verifier. I don't know if the list was provided by the Driver Verifier but if you need that as well, let me know!

    I've attached the folder from the SF Diagnostic Tool that I ran completely! (Aebwe)
    and I've attached the files I was able to find after the Driver Verifier bsod crash (MEMORY)
      My System SpecsSystem Spec

  5. #5


    Posts : 40
    Windows 8 Home Premium 64bit


    I've had this issue, the only way to resolve it seems is to uninstall the windows updates, and report this to microsoft (do the updates one at a time to see what one causes it) and they could update windows to remove this issue.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Microsoft


    Well today, I used google chrome for about 10 minutes and it had the bsod crash again, so I'm not really sure if maybe now its just using that browser that causes it. But, how can I uninstall the windows updates, and how do I know which ones to uninstall??
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The MEMORY.dmp file is only a shortcut - not the actual file.
    Please zip up the MEMORY.dmp file itself and upload it to a free file hosting service.
    Then post a link here so we can have a look at it.

    FYI - the new minidump file appears corrupted, so we have to see what's in the MEMORY.dmp file to try and fix this.

    I did see an error with Fast Startup in the event viewer. Please turn it off to see if that helps: Fast Startup - Turn On or Off in Windows 8
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Microsoft


    Everytime I tried to open the Memory.dmp file, I wasn't able to see it. I was denied access to open it, or I got a pop up saying I had to contact the admistrator or the owner. I'm not sure. So I had to send it to the desktop, and zip it up and then upload it. I posted the link below. I also turned off Fast Startup according to the directions.


    Download MEMORY.DMP.zip from Sendspace.com - send big files the easy way
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This still isn't the MEMORY.dmp file - it's only a copy of a shortcut to it.

    Run Driver Verifier again - and let it crash the system 3 or 4 times (or more).
    Then run the data collection tool again and see if we can get some more memory dumps that have good minidump files in them.

    You have very little memory available (only 548 MB available). I'd suggest getting more RAM. While waiting for the RAM, please only use one program at a time, and use the Startup tab in Task Manager to trim down your startup items.
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Microsoft


    I ran Driver Verifier again and my computer didn't crash, not once! Even when I kept using Google Chrome. So I'm not sure why that happened. And I can't get more RAM right now, but I'll try to get more RAM later on in the future.
      My System SpecsSystem Spec

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