Windows 8 and 8.1 Forums

BSOD on Toshiba Laptop! PLEASEEE HELP!!

  1. #11

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Try the steps from this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    Also, zip up the contents of C:\Windows\Minidump and upload that with your next post.

      My System SpecsSystem Spec

  2. #12

    Posts : 7

    Alright! I will try that soon. I've been very busy lately and haven't been able to work on my computer, but I'll try this and get the results back asap! Thank you!
      My System SpecsSystem Spec

  3. #13

    Posts : 40
    Windows 8 Home Premium 64bit

    I've just done some research myself, and it might be a result of a registry key from a broken windows update.
    Get CLeaner, and search for registry keys then delete them.
      My System SpecsSystem Spec

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BSOD on Toshiba Laptop! PLEASEEE HELP!!
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