Windows 8 and 8.1 Forums

Regular crashes on Windows 8

  1. #1

    Posts : 3
    Windows 8

    Regular crashes on Windows 8

    Hi All,

    I'm been having problems on my netbook running W8 for the last couple of days.

    When my girlfriend was using it, she did have a blue screen (I believe it was worker_thread_restored_at_bad_irql). . More often than not it would just hang - the blue circle would spin and spin. I wasn't sure if the SSD was failing (it's about four months old). I did a system restore to before the problems started, which didn't seem to fix anything.

    She also had an error with Norton Internet Security, which unfortunately she can't remember the exact wording of, but it was some kind of repair tool. I later completely uninstalled Norton, using the removal tool (it wouldn't let me uninstall through control panel). And reinstalled, and it seemed to be stable. But now it won't shut down properly (it hangs when shutting down), however it doesn't seem to be crashing. The blue disc spins a lot more than it used to - the system seems to be thinking about stuff quite a bit!

    There are numerous error messages in the event log viewer. I'm not sure which should be posted (or anything else). It's not crashing per se, so don't know if I'll have the memory dumps, but I've attached screen shot of my latest event viewer.

    It's an Asus 1000HE and the specs are:

    Windows 8 Pro
    2GB RAM
    Atom N280 1,66ghz CPU
    128GB Verbatim SATAII SSD
    Norton Internet Security 2013
    Not much installed apart from Skype, Chrome, Firefox, ccleaner, Media Player Classic, Office Pro 2010, Div X stuff.

    Sorry for the lack of info, but most of this happened when I wasn't there. If there is anything else I can post that can be of any help, please let me know.

    Thanks loads in anticipation!

    ps just added zip file from the SF diagnostic tool, as I had a BSOD - there was no worker_thread... type message with it though!
    Last edited by northlondon; 07 Mar 2013 at 16:29. Reason: Added SF tool file

      My System SpecsSystem Spec

  2. #2

    Posts : 3
    Windows 8

    Sorry, it looks like I somehow removed the incomplete zip file and didn't attach the revised one correctly, so now I don't have anything attached!

    I'm at work now, so will add the zip file tonight when I get home.
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Not a problem. Also, Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  4. #4

    Posts : 3
    Windows 8

    Well I feel like a bloody idiot!

    I was doing sorting out the above, and it crashed. It rebooted and then it said there was no boot drive attached. So I unplugged the battery to check the SSD and it had come loose as I hadn't screwed it in properly, I was having problems getting the bracket off the original HDD and forgot I had only wedged it in, and it had come loose!

    I still can't get the screws out of the bracket/old HDD though! Why do they do this? I was fixing a Dell laptop for a friend and needed to take the HDD out and Dell had screwed it in so tight, I couldn't get the thing out!

    So all seems ok with the laptop now, I'll give it a couple of days in case there are any issues, and then mark this as solved if not.

    Thanks for your advice usasma!
      My System SpecsSystem Spec

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