Windows 8 and 8.1 Forums

Please Help, with BSOD,

  1. #1

    Posts : 4
    Windows 7 64 Bit

    Please Help, with BSOD,

    Help to isolate the issue.

    Here attached SF Diagnostic tool output in zip file.

    Thanks in advance!!

    Last edited by liorlifshitz; 06 Mar 2013 at 07:04. Reason: Add dump file

      My System SpecsSystem Spec

  2. #2

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Wait for the next system crash, and then post it following the Blue Screen of Death (BSOD) Posting Instructions.

    If you are using any disc cleanup utility ... dont run it before you upload the required files.
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Windows 7 64 Bit

    dumpFile was uploaded!
    Thanks again.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only 98 Windows Updates installed. Most systems have 140 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    BSOD blames avgwfpa.sys - a component of AVG. Please uninstall AVG and then download a fresh copy of another free antivirus for testing purposes (I have a list of some here: Free AntiVirus )

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    tap0901.sys Thu Aug 19 18:07:59 2010 (4C6DAB3F)
    OpenVPN driver or COMODO

    The following is for informational purposes only.
    **************************Tue Mar  5 04:01:20.786 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030513-33875-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 20:22:34.796
    *** WARNING: Unable to verify timestamp for avgwfpa.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys
    Probably caused by :avgwfpa.sys ( avgwfpa+5e48 )
    BugCheck C2, {7, 11c1, 4100005, fffffa8007dd97b0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000004100005, Memory contents of the pool block
    Arg4: fffffa8007dd97b0, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_AvgT
    PROCESS_NAME:  avgnsa.exe
    FAILURE_BUCKET_ID: 0xc2_7_AvgT_avgwfpa+5e48
    CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  A01
      BIOS Release Date             05/04/2012
      Manufacturer                  Dell Inc.
      Product Name                  OptiPlex 9010
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Tue Mar  5 04:01:20.786 2013 (UTC - 5:00)**************************
    tap0901.sys                 Thu Aug 19 18:07:59 2010 (4C6DAB3F)
    e1i63x64.sys                Wed Feb 29 22:25:14 2012 (4F4EEC1A)
    vmci.sys                    Mon Apr 30 21:14:27 2012 (4F9F38F3)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    VMNET.SYS                   Sun Jul  8 03:58:34 2012 (4FF93DAA)
    vmnetadapter.sys            Sun Jul  8 03:58:35 2012 (4FF93DAB)
    vmnetbridge.sys             Sun Jul  8 03:59:19 2012 (4FF93DD7)
    vsock.sys                   Tue Aug 21 17:10:15 2012 (5033F937)
    avgfwd6a.sys                Tue Sep  4 04:31:15 2012 (5045BC53)
    dump_iaStorA.sys            Tue Sep 18 18:46:10 2012 (5058F9B2)
    iaStorA.sys                 Tue Sep 18 18:46:10 2012 (5058F9B2)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    vmnetuserif.sys             Thu Nov  1 04:00:20 2012 (50922C14)
    VMkbd.sys                   Thu Nov  1 04:31:30 2012 (50923362)
    vmx86.sys                   Thu Nov  1 05:23:47 2012 (50923FA3)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    hcmon.sys                   Tue Nov 20 17:08:31 2012 (50ABFF5F)
    avgrkx64.sys                Thu Feb  7 22:14:05 2013 (51146D7D)
    avgldx64.sys                Thu Feb  7 22:14:24 2013 (51146D90)
    avgloga.sys                 Thu Feb  7 22:14:29 2013 (51146D95)
    avgidsha.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
    avgmfx64.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
    avgidsdrivera.sys           Thu Feb  7 22:14:50 2013 (51146DAA)
    avgwfpa.sys                 Sun Feb 17 21:54:14 2013 (512197D6)
      My System SpecsSystem Spec

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