Please Help, with BSOD,

liorlifshitz

New Member
Messages
4
Help to isolate the issue.

Here attached SF Diagnostic tool output in zip file.

Thanks in advance!!


L.
 
Last edited:

My Computer

System One

  • OS
    Windows 7 64 Bit
The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Wait for the next system crash, and then post it following the Blue Screen of Death (BSOD) Posting Instructions.

If you are using any disc cleanup utility ... dont run it before you upload the required files.
 

My Computer

Only 98 Windows Updates installed. Most systems have 140 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

BSOD blames avgwfpa.sys - a component of AVG. Please uninstall AVG and then download a fresh copy of another free antivirus for testing purposes (I have a list of some here: Free AntiVirus )

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

tap0901.sys Thu Aug 19 18:07:59 2010 (4C6DAB3F)
OpenVPN driver or COMODO
http://www.carrona.org/drivers/driver.php?id=tap0901.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Mar  5 04:01:20.786 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030513-33875-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 20:22:34.796[/B]
*** WARNING: Unable to verify timestamp for avgwfpa.sys
*** ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys
Probably caused by :[B]avgwfpa.sys ( avgwfpa+5e48 )[/B]
BugCheck [B]C2, {7, 11c1, 4100005, fffffa8007dd97b0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011c1, (reserved)
Arg3: 0000000004100005, Memory contents of the pool block
Arg4: fffffa8007dd97b0, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_AvgT
PROCESS_NAME:  avgnsa.exe
FAILURE_BUCKET_ID: [B]0xc2_7_AvgT_avgwfpa+5e48[/B]
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  A01
  BIOS Release Date             05/04/2012
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 9010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Mar  5 04:01:20.786 2013 (UTC - 5:00)**************************
[COLOR=RED][B]tap0901.sys                 Thu Aug 19 18:07:59 2010 (4C6DAB3F)[/B][/COLOR]
e1i63x64.sys                Wed Feb 29 22:25:14 2012 (4F4EEC1A)
vmci.sys                    Mon Apr 30 21:14:27 2012 (4F9F38F3)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
VMNET.SYS                   Sun Jul  8 03:58:34 2012 (4FF93DAA)
vmnetadapter.sys            Sun Jul  8 03:58:35 2012 (4FF93DAB)
vmnetbridge.sys             Sun Jul  8 03:59:19 2012 (4FF93DD7)
vsock.sys                   Tue Aug 21 17:10:15 2012 (5033F937)
avgfwd6a.sys                Tue Sep  4 04:31:15 2012 (5045BC53)
dump_iaStorA.sys            Tue Sep 18 18:46:10 2012 (5058F9B2)
iaStorA.sys                 Tue Sep 18 18:46:10 2012 (5058F9B2)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
vmnetuserif.sys             Thu Nov  1 04:00:20 2012 (50922C14)
VMkbd.sys                   Thu Nov  1 04:31:30 2012 (50923362)
vmx86.sys                   Thu Nov  1 05:23:47 2012 (50923FA3)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
hcmon.sys                   Tue Nov 20 17:08:31 2012 (50ABFF5F)
avgrkx64.sys                Thu Feb  7 22:14:05 2013 (51146D7D)
avgldx64.sys                Thu Feb  7 22:14:24 2013 (51146D90)
avgloga.sys                 Thu Feb  7 22:14:29 2013 (51146D95)
avgidsha.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
avgmfx64.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
avgidsdrivera.sys           Thu Feb  7 22:14:50 2013 (51146DAA)
avgwfpa.sys                 Sun Feb 17 21:54:14 2013 (512197D6)
[/font]
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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