Windows 8 and 8.1 Forums

First BSOD since 2 months

  1. #1

    Posts : 59
    Windows 8 PRO 64bit

    First BSOD since 2 months

    Two months ago, I got many BSOD's, and with the help of this forum, the problems were resolved.
    Since then, I have not encountered any problems.
    Until today. Got a BSOD with a message Bad_Pool_Header
    I have not installed any drivers or any software lately. So I do not have a hint what could cause the BSOD.

    Here is the result of SF Tools:

    Thanks for the support.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives:
    27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.
    Please run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Sun Mar  3 05:03:55.231 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-6984-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 19:32:07.164
    Probably caused by :ntkrnlmp.exe ( nt!ObpRemoveObjectRoutine+69 )
    BugCheck 19, {20, fffffa801270e740, fffffa801270e890, 415000a}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: fffffa801270e740, The pool entry we were looking for within the page.
    Arg3: fffffa801270e890, The next pool entry.
    Arg4: 000000000415000a, (reserved)
    BUGCHECK_STR:  0x19_20
    FAILURE_BUCKET_ID: 0x19_20_nt!ObpRemoveObjectRoutine
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sun Mar  3 05:03:55.231 2013 (UTC - 5:00)**************************
    asahci64.sys                Thu Jan  5 00:08:19 2012 (4F053043)
    RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    e1c63x64.sys                Thu Jul 12 17:46:10 2012 (4FFF45A2)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
      My System SpecsSystem Spec

  3. #3

    Posts : 59
    Windows 8 PRO 64bit

    hello John
    Thanks for the reply and the good help (as always).
    I looked at the link you posted "Driver Verifier" and I saw the warnings about using it.
    Because of that I am a bit hesitant to start the procedure, because I might end up with bigger problems than I have now. Now I only got one crash, and I was on the latest firmware for my SSD. So I will wait and see if there are any more problems.
    Last edited by turboman; 05 Mar 2013 at 21:50.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Not a problem. IMO the SSD and it's drivers are the most common cause here.
    Make sure you have all Windows Updates also. Beyond that, sometimes BSOD's just fix themselves.

    Just FYI - here's how I do BSOD analysis':
    - first I rule out 3rd party drivers (to include the Driver Verifier test - if applicable)
    - then I rule out hardware (start with these free diagnostics: Hardware Diagnostics )
    - then I look at Windows problems (the least likely as long as Windows Updates are up to date).
      My System SpecsSystem Spec

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